Artificial Intelligence in the Public Sector: A Maturity Model

The IBM Center for the Business of Government released my new report today. Artificial Intelligence in the Public Sector: A Maturity Model The technology is revolutionizing the way we derive value and insights from data in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute […]

What Explains Governments Interest in Artificial Intelligence?

New paper co-authored with Samar Fatima, Greg Dawson, and Jim Denford published in Economic Analysis & Policy.  Since 2015, several countries have shown significant interest in artificial intelligence (AI) and have released national-level AI strategic plans. These plans reflect the country’s rationale for embarking on AI. To identify what factors influence the AI approach of […]

Will AI ever sit at the C-suite table? The future of senior leadership

Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key element of organizational strategy across a wide spectrum of industries, new demands are being placed on senior leaders. To understand the growing challenges leaders will […]

Smart Governance in the Contemporary Era: Journal of Urban Affairs

Naim Kapucu (University of Central Florida), Jiannan Wu (Shanghai Jiao Tong University), and I have co-edited a special issue of Journal of Urban Affairs on smart governance in the contemporary era. In the 21st century, we have seen an increase in activity around making cities “smarter” and “intelligent” through the creative application of information systems. In an […]

Transforming public records management – JASIST

Paula Dootson, Mary Tate, and Peter Townson and I have an article in the current issue of Journal of the Association for Information Science and Technology (JASIST).  Transforming public records management: Six key insights Records management in the public sector is integral for delivering public good. However, several institutional challenges inhibit the required implementation of innovative […]

Demystifying Analytical Information Processing Capability: Cybersecurity Incident Response

New paper published in Decision Support Systems.  Little is known about how organizations leverage business analytics (BA) to develop, process, and exploit analytical information in cybersecurity incident response (CSIR). Drawing on information processing theory (IPT), we conducted a field study using a multiple case study design to answer the following research question: How do organizations exploit […]

Pathways to the Making of Prosperous Smart Cities

New paper published with M. Hunter, B. Jacob, and T. Yigitcanlar in Journal of Urban Technology. Pathways to the Making of Prosperous Smart Cities: An Exploratory Study on the Best Practice In this paper, we examine the understudied issue of the pathways to smart cities. While the extant literature on smart cities offers several insights […]

Your IQ on Emerging Technologies – PM Magazine

My article in the current issue of PM Magazine outlines key questions to ask when considering digital transformation efforts in the public sector. To read the complete article, please click here.