Cognitive Computing Systems and Knowledge Similarity Transformation
Article published with Matthias Tuczek, Kenan Degirmenci, Yuanyuan Son, Michael H. Breitner, and Rick T. Watson in Journal of Strategic Information Systems.
Highly anthropomorphic virtual influencers – Feeling grounded?
Article co-authored with Yancong Xie published in Journal of Business Research.
Performance Effects of Innovative Service Transition Strategies
New paper co-authored with Christoph Buck, Nils-Ole Floegelc, Maximilian B. Stöter, and Timothy Robb published in Journal of Innovation & Knowledge.
Digital Modernization for Government: An Implementation Framework
A new report co-authored with Gregory Dawson, James Denford, and Marc E. Barda Picavet has been published by the IBM Center for the Business of Government.
Is Mandatory Seller Disclosure of Flood Risk Necessary? A Brisbane, Australia, Case Study
Information on the impact of flooding is fundamental to mitigating flood risk in residential property. This paper aims to provide insight into the seller disclosure of flood risk and buyer behaviour in the absence of mandated seller disclosure.
The business model portfolio as a strategic tool for value creation and business performance
The number of organisations that operate multiple business models continues to increase.
A Typology of Chatbots in Public Service Delivery – IEEE Software
Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context.