Leveraging Technologies in Public Agencies: US Census Bureau and the 2010 Census – Public Administration Review

I recently completed an examination of how the US Census Bureau leveraged technologies during the 2010 Census with Akshay Bhagwatwar (Kelley School of Business, Indiana University). I am pleased to announce that this paper will appear in a future issue of Public Administration Review. This paper is an illustrative outcome of the policy informatics initiative at the Metropolitan Institute. Policy informatics is […]

Investigating Failures in Large-Scale Public Sector Projects with Sentiment Analysis

I have co-authored a paper with Sandeep Purao and Jonathan Becker, both based at the College of Information Science and Technology at Penn State University, which analyzes the IRS’s Business Systems Modernization Project using sentiment analysis. The paper will appear in a special issue of e-Service Journal. We describe results from historical analysis of the IRS Business Systems Modernization (BSM) as […]