Volcker Alliance Report – Preparing Tomorrow’s Public Service

The Volcker Alliance released their Preparing Tomorrow’s Public Service report. I was honored to serve as member of the advisory committee for this important project.

Leveraging Technologies in Public Agencies: US Census Bureau and the 2010 Census – Public Administration Review

I recently completed an examination of how the US Census Bureau leveraged technologies during the 2010 Census with Akshay Bhagwatwar (Kelley School of Business, Indiana University). I am pleased to announce that this paper will appear in a future issue of Public Administration Review. This paper is an illustrative outcome of the policy informatics initiative at the Metropolitan Institute. Policy informatics is […]

Leveraging Technologies in Public Agencies: The Case of the US Census Bureau and the 2010 Census – MI Working Paper #2011-01

Akshay Bhagwatwar and I have completed a paper on how the US Census Bureau leveraged technologies during the 2010 Census effort. The papers is being made available as part of the Metropolitan Institute Working Paper series. Emerging technologies are transforming government agencies and the nature of governance. In this paper, we outline how the US Census […]

Investigating Failures in Large-Scale Public Sector Projects with Sentiment Analysis

I have co-authored a paper with Sandeep Purao and Jonathan Becker, both based at the College of Information Science and Technology at Penn State University, which analyzes the IRS’s Business Systems Modernization Project using sentiment analysis. The paper will appear in a special issue of e-Service Journal. We describe results from historical analysis of the IRS Business Systems Modernization (BSM) as […]