Digital Modernization for Government: An Implementation Framework
A new report co-authored with Gregory Dawson, James Denford, and Marc E. Barda Picavet has been published by the IBM Center for the Business of Government.
Quantum Computing for Public Value: Insights from Australia
New report co-authored with Samar Fatima for the IBM Center for the Business of Government.
Digitalization and Sustainability: Advancing Digital Value
Kathryn Brohman (Queen’s University), Gregory S. Dawson (Arizona State University) and I have a new book currently in press.
Public AI Canvas for AI-Enabled Public Value
Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public value as they consider investing in AI systems.
Mitigating Urban Heat
In this article, we develop an optimization model to maximize revenue while limiting UHI intensity under several restrictions. We run simulations in two urban areas in Brisbane, Australia to test the model’s theoretical predictions.
A Typology of Chatbots in Public Service Delivery – IEEE Software
Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context.