Public AI Canvas for AI-Enabled Public Value
New paper co-authored with Samar Fatima, Christoph Buck, and Erwin Fielt published in Government Information Quarterly. Public AI canvas for AI-enabled public value: A design science approach Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public […]
Mitigating Urban Heat
New paper co-authored with Matthias Tuczek, Kenan Degirmenci, Richard T. Watson, TanYigitcanlar, and Michael H. Breitner published in Urban Climate. Mitigating urban heat with optimal distribution of vegetation and buildings The impact of climate change on cities poses a growing global threat, which is exacerbated by the urban heat island (UHI) effect. The optimal distribution […]
A Typology of Chatbots in Public Service Delivery – IEEE Software
New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]
International Dialogue: Emerging Technology for Response and Recovery
In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]
QLD Department of Resources – Building Evidence-Driven Organisations
Artificial Intelligence in the Public Sector: A Maturity Model
The IBM Center for the Business of Government released my new report today. Artificial Intelligence in the Public Sector: A Maturity Model The technology is revolutionizing the way we derive value and insights from data in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute […]
What are the key factors affecting smart city transformation readiness? Evidence from Australian cities
New paper co-authored with Tan Yigitcanlar, Kenan Degirmenci, and Luke Butler published in Cities. Transformation into a prosperous smart city has become an aspiration for many local governments across the globe. Despite its growing importance, smart city transformation readiness is still an understudied area of research. In order to bridge this knowledge gap, this paper […]
Quoted in BBC: Why China’s bitcoin miners are moving to Texas
Link to the news story: https://www.bbc.com/news/world-us-canada-58414555
What Explains Governments Interest in Artificial Intelligence?
New paper co-authored with Samar Fatima, Greg Dawson, and Jim Denford published in Economic Analysis & Policy. Since 2015, several countries have shown significant interest in artificial intelligence (AI) and have released national-level AI strategic plans. These plans reflect the country’s rationale for embarking on AI. To identify what factors influence the AI approach of […]
Transforming public records management – JASIST
Paula Dootson, Mary Tate, and Peter Townson and I have an article in the current issue of Journal of the Association for Information Science and Technology (JASIST). Transforming public records management: Six key insights Records management in the public sector is integral for delivering public good. However, several institutional challenges inhibit the required implementation of innovative […]