Interview with KM Leaders: Stan Garfield

I am currently interviewing an eclectic group of knowledge management leaders on their experiences. These interviews will appear in my new book on knowledge management. Here is an excerpt from my interview with Stan Garfield. I first met Stan Garfield at the APQC Conference in St. Louis in 2005. I was immediately impressed with his depth […]

Designing Sustainable Knowledge Management Programs

I will be giving an invited presentation at the 2010 Talent Management Conference in Portland, Oregon (September 8-10). My presentation will highlight strategic, tactical, and operational mechanisms for building sustainable knowledge management programs. About the Presentation As an organization prepares for the departure of valuable staff, a key challenge is how to capture, store, and […]

Consulting and Advisory Services

I have updated the Consulting page on my website. Consulting engagements I offer range in scope from single-day senior executive briefings to small-term strategic project assignments. Here are some of the most common offerings: Executive Strategic Planning Retreats: Working closely with the client, Kevin scopes out a keynote presentation followed by a workshop. The day begins […]

Building the Business Case for Knowledge Management and Innovation Programs

Resources are needed in order to invest in knowledge management and innovation programs. Whether it is discretionary resources to acquire a new system for knowledge discovery or cash to buy gift cards to be used as incentives to promote knowledge sharing among employees, it is important to remember that resources can make, or break, a […]

Shh! It’s Vive La Résistance…A Case Study on Underground Resistance and Change Management

Nicholas D. Sweers II and I have authored a case study on the complexities of change management when underground resistance is present. The case study will appear in the Journal of Business Strategy. This case study highlights the challenge of dealing with underground resistance when leading organizational change. Underground resistance has deterred many change management efforts. […]

Dismantling Terrorist Networks to appear in Technology Forecasting and Social Change

Jared Keller, Yuan Lin, and I authored a paper that describes how agent-based modeling can be used to consider policy options for dismantling terrorist networks. The paper will appear in Technology Forecasting and Social Change. Dismantling Terrorist Networks: Evaluating Strategic Options Using Agent-Based Modeling Dismantling dark networks remains a critical goal for the peace and […]

Business Process Outsourcing: A Case Study of Satyam Computers

I have a new paper accepted for publication in the International Journal of Information Management. Abstract: The prominence of business process outsourcing (BPO) continues to intensify in today’s hyper-competitive marketplace. Engaging in BPO can help an organization focus on its core competencies, while gaining specialized knowledge, skills, and processes in auxiliary spaces. The literature is […]