The business model portfolio as a strategic tool for value creation and business performance
The number of organisations that operate multiple business models continues to increase.
Organizational robustness: A conceptual framework
Understanding robustness and how organizations can configure and adapt is fundamental for their survival. In this paper, we build on the general system theory to conceptualize the underlying mechanisms of organizational robustness.
Public AI Canvas for AI-Enabled Public Value
Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public value as they consider investing in AI systems.
A Typology of Chatbots in Public Service Delivery – IEEE Software
Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context.
Digital Transformation in the Resource and Energy Sectors
The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply because they are frequently slower to absorb new technologies.