Tag: innovation

The business model portfolio as a strategic tool for value creation and business performance

New paper co-authored with Peter Westerveld, Erwin Fielt, and Guy Gable published in Journal of Strategic Information Systems. The number of organisations that operate multiple business models continues to increase. However, operating multiple business models can be complex, as they often need to be harmonised within a broader portfolio due to their interdependencies. This complexity […]

Assessing the Relevance of Governmental Characteristics to Address Wicked Problems in Turbulent Times

New paper co-authored with James Denford, Gregory Dawson, and Aroon Manoharan has been published in Public Management Review. Governments have long faced traditional bureaucratic problems and developed a set of mechanisms to handle them, but few studies have examined the government’s underlying characteristics in addressing such problems. Wicked problems – those with unclear definitions, causal […]

How Much is Not Enough: Corporate Social Responsibility and Beyond in the Resources Sector

New paper co-authored with Caroline Veldhuizen, Wasana Bandara, and Artemis Chang has been published in Resources Policy. Highlights CSR practices are comprised of stakeholder engagement and operational activities. A holistic framework based upon extant literature enhances analysis of CSR practices. Pursuit of social licence to operate has impacts at both surface and deeper levels. The […]

Organizational robustness: A conceptual framework

New paper co-authored with Yancong Xie and Mohammad Jabbari published in Journal of Contingencies and Crisis Management. On organizational robustness: A conceptual framework Understanding robustness and how organizations can configure and adapt is fundamental for their survival. In this paper, we build on the general system theory to conceptualize the underlying mechanisms of organizational robustness. […]

Public AI Canvas for AI-Enabled Public Value

New paper co-authored with Samar Fatima, Christoph Buck, and Erwin Fielt published in Government Information Quarterly. Public AI canvas for AI-enabled public value: A design science approach Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public […]

A Typology of Chatbots in Public Service Delivery – IEEE Software

New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]

Digital Transformation in the Resource and Energy Sectors

New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply […]

International Dialogue: Emerging Technology for Response and Recovery

In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]