Understanding Delayed Diabetes Diagnosis: An Agent-Based Model of Health-Seeking Behavior
New paper co-authored with Firouzeh Rosa Taghikhah, Araz Jabbari, Arunima Malik, and Hadi A. Khorshidi published in Medical Decision Making journal. We explored the delay in diabetes diagnosis, particularly within remote Australian communities, through looking into the health care–seeking behavior of individuals displaying diabetes symptoms. We developed an innovative agent-based model to craft a dynamic decision […]
Performance Effects of Innovative Service Transition Strategies
Performance Effects of Innovative Service Transition Strategies New paper co-authored with Christoph Buck, Nils-Ole Floegelc, Maximilian B. Stöter, and Timothy Robb published in Journal of Innovation & Knowledge. The performance effects of innovative service transition strategies In recent years, the management research has increasingly discussed service transition. However, studies have not used sufficiently granular empirical […]
Digital Modernization for Government: An Implementation Framework
Digital Modernization for Government: An Implementation Framework A new report co-authored with Gregory Dawson, James Denford, and Marc E. Barda Picavet has been published by the IBM Center for the Business of Government. Digital Modernization for Government: An Implementation Framework Governments today increasingly face the challenge of how to integrate transformational digital technologies like artificial […]
Enabling cybersecurity incident response agility through dynamic capabilities
Enabling cybersecurity incident response agility through dynamic capabilities New paper co-authored with Humza Naseer, Sean B Maynard, and Atif Ahmad published in European Journal of Information Systems. We explore how organisations enable agility in their cybersecurity incident response (IR) process by developing dynamic capabilities using real-time analytics (RTA). Drawing on RTA practices in the IR process at three large […]
Digitalization and Sustainability: Advancing Digital Value
Digitalization and Sustainability: Advancing Digital Value Kathryn Brohman (Queen’s University), Gregory S. Dawson (Arizona State University) and I have a new book currently in press. Addressing the key research question of how organizations transform to generate new forms of public and shareholder value by leveraging digital technology, expert contributors provide a deep dive into a diverse variety of […]
State Competitiveness, Digital Trade and Cybersecurity
Looking forward to this event.
The business model portfolio as a strategic tool for value creation and business performance
New paper co-authored with Peter Westerveld, Erwin Fielt, and Guy Gable published in Journal of Strategic Information Systems. The number of organisations that operate multiple business models continues to increase. However, operating multiple business models can be complex, as they often need to be harmonised within a broader portfolio due to their interdependencies. This complexity […]
Assessing the Relevance of Governmental Characteristics to Address Wicked Problems in Turbulent Times
New paper co-authored with James Denford, Gregory Dawson, and Aroon Manoharan has been published in Public Management Review. Governments have long faced traditional bureaucratic problems and developed a set of mechanisms to handle them, but few studies have examined the government’s underlying characteristics in addressing such problems. Wicked problems – those with unclear definitions, causal […]
Organizational robustness: A conceptual framework
New paper co-authored with Yancong Xie and Mohammad Jabbari published in Journal of Contingencies and Crisis Management. On organizational robustness: A conceptual framework Understanding robustness and how organizations can configure and adapt is fundamental for their survival. In this paper, we build on the general system theory to conceptualize the underlying mechanisms of organizational robustness. […]
Public AI Canvas for AI-Enabled Public Value
New paper co-authored with Samar Fatima, Christoph Buck, and Erwin Fielt published in Government Information Quarterly. Public AI canvas for AI-enabled public value: A design science approach Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public […]