Mitigating Urban Heat

In this article, we develop an optimization model to maximize revenue while limiting UHI intensity under several restrictions. We run simulations in two urban areas in Brisbane, Australia to test the model’s theoretical predictions.

A Typology of Chatbots in Public Service Delivery – IEEE Software

Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context.