Mitigating Urban Heat

New paper co-authored with Matthias Tuczek, Kenan Degirmenci, Richard T. Watson, TanYigitcanlar, and Michael H. Breitner published in Urban Climate. Mitigating urban heat with optimal distribution of vegetation and buildings…

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A Typology of Chatbots in Public Service Delivery – IEEE Software

New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and…

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Artificial Intelligence in the Public Sector: A Maturity Model

The IBM Center for the Business of Government released my new report today. Artificial Intelligence in the Public Sector: A Maturity Model The technology is revolutionizing the way we derive value and insights…

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What are the key factors affecting smart city transformation readiness? Evidence from Australian cities

New paper co-authored with Tan Yigitcanlar, Kenan Degirmenci, and Luke Butler published in Cities. Transformation into a prosperous smart city has become an aspiration for many local governments across the…

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What Explains Governments Interest in Artificial Intelligence?

New paper co-authored with Samar Fatima, Greg Dawson, and Jim Denford published in Economic Analysis & Policy.  Since 2015, several countries have shown significant interest in artificial intelligence (AI) and…

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Smart Governance in the Contemporary Era: Journal of Urban Affairs

Naim Kapucu (University of Central Florida), Jiannan Wu (Shanghai Jiao Tong University), and I have co-edited a special issue of Journal of Urban Affairs on smart governance in the contemporary era. In…

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Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector

Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the…

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