Investigating Failures in Large-Scale Public Sector Projects with Sentiment Analysis
I have co-authored a paper with Sandeep Purao and Jonathan Becker, both based at the College of Information Science and Technology at Penn State University, which analyzes the IRS’s Business Systems Modernization Project using sentiment analysis. The paper will appear in a special issue of e-Service Journal. We describe results from historical analysis of the IRS Business Systems Modernization (BSM) as […]
Joining Virginia Tech – Director, Metropolitan Institute; Associate Professor, Center for Public Admin. and Policy, College of Architecture & Urban Studies
After spending over 5 years at the University of Washington, I will soon be making a change. Starting this autumn, I will assume a new role as the Director of the Metropolitan Institute at Virginia Tech. I will also hold an appointment as an associate professor (with tenure) at the Center for Public Administration and […]