A Typology of Chatbots in Public Service Delivery – IEEE Software
New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]
Digital Transformation in the Resource and Energy Sectors
New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply […]
International Dialogue: Emerging Technology for Response and Recovery
In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]
Quoted in BBC: Why China’s bitcoin miners are moving to Texas
Link to the news story: https://www.bbc.com/news/world-us-canada-58414555
Will AI ever sit at the C-suite table? The future of senior leadership
Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key element of organizational strategy across a wide spectrum of industries, new demands are being placed on senior leaders. To understand the growing challenges leaders will […]
First Monday – Chatbots and Public Service Delivery
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.
Artificial Intelligence: What does the future hold for India?
I will participate on the Future of Work panel at the PanIIT Conclave 2019 in New Delhi, India (Jan 19-20, 2019). To read more about the panel, please click here.
Cutter Business Technology Journal – Special Issue on Artificial Intelligence
New article in Cutter Business Technology Journal with Lena Waizenegger (Auckland University of Technology) and Gregory S. Dawson (Arizona State University) 9 Recommendations for Designing, Developing, Deploying, and Refining Cognitive Computing Systems This article draws your attention to the design, development, deployment, and refinement of cognitive computing systems (CCSs). While CCSs are deployed in a […]
Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report
The IBM Center for the Business of Government released my new report today. Delivering Artificial Intelligence in Government: Challenges and Opportunities This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and […]
Artificially Intelligent City – Governing
Source: December 8, 2017 – Governing