Kathryn Brohman (Queen’s University), Gregory S. Dawson (Arizona State University) and I have a new book currently in press. Addressing the key research question of how organizations transform to generate new forms of public and shareholder value by leveraging digital technology, expert contributors provide a deep dive into a diverse variety of business models from around the globe. […]
New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]
New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply […]
In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]
Link to the news story: https://www.bbc.com/news/world-us-canada-58414555
Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key element of organizational strategy across a wide spectrum of industries, new demands are being placed on senior leaders. To understand the growing challenges leaders will […]
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.
I will participate on the Future of Work panel at the PanIIT Conclave 2019 in New Delhi, India (Jan 19-20, 2019). To read more about the panel, please click here.
New article in Cutter Business Technology Journal with Lena Waizenegger (Auckland University of Technology) and Gregory S. Dawson (Arizona State University) 9 Recommendations for Designing, Developing, Deploying, and Refining Cognitive Computing Systems This article draws your attention to the design, development, deployment, and refinement of cognitive computing systems (CCSs). While CCSs are deployed in a […]
Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report
The IBM Center for the Business of Government released my new report today. Delivering Artificial Intelligence in Government: Challenges and Opportunities This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and […]