A Typology of Chatbots in Public Service Delivery – IEEE Software

New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and…

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Digital Transformation in the Resource and Energy Sectors

New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a…

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International Dialogue: Emerging Technology for Response and Recovery

In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity…

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Quoted in BBC: Why China’s bitcoin miners are moving to Texas

Will AI ever sit at the C-suite table? The future of senior leadership

Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key…

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Artificial Intelligence: What does the future hold for India?

I will participate on the Future of Work panel at the PanIIT Conclave 2019 in New Delhi, India (Jan 19-20, 2019). To read more about the panel, please click here.…

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Cutter Business Technology Journal – Special Issue on Artificial Intelligence

New article in Cutter Business Technology Journal with Lena Waizenegger (Auckland University of Technology) and Gregory S. Dawson (Arizona State University) 9 Recommendations for Designing, Developing, Deploying, and Refining Cognitive…

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Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report

The IBM Center for the Business of Government released my new report today. Delivering Artificial Intelligence in Government: Challenges and Opportunities This report reviews recent progress made in applying artificial…

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