International Dialogue: Emerging Technology for Response and Recovery
In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]
QLD Department of Resources – Building Evidence-Driven Organisations
Artificial Intelligence in the Public Sector: A Maturity Model
The IBM Center for the Business of Government released my new report today. Artificial Intelligence in the Public Sector: A Maturity Model The technology is revolutionizing the way we derive value and insights from data in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute […]
Will AI ever sit at the C-suite table? The future of senior leadership
Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key element of organizational strategy across a wide spectrum of industries, new demands are being placed on senior leaders. To understand the growing challenges leaders will […]
Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the […]
First Monday – Chatbots and Public Service Delivery
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.
AI and the Public Sector – Business Horizons
I have a new article with Gregory S. Dawson (Arizona State University) and Daniel Chenok (IBM). To access the article, please click [LINK].
AI and India – Brookings #TechTank
As artificial intelligence technologies take over larger number of tasks, India will face unique impacts of automation relative to other countries. With its large and young population, advances in AI will affect India in aspects from jobs to quality of life. Incidentally, the Indian economy is currently ill-equipped to face the advent of automation and […]
Coverage – Delivering Artificial Intelligence in Government – Government Matters
Dan Chenok, executive director of the IBM Center for the Business of Government, discussed my recently released report – Delivering Artificial Intelligence in Government: Challenges and Opportunities – on Government Matters. Also covered in Government Executive, Routefifty.com, Nextgov
Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report
The IBM Center for the Business of Government released my new report today. Delivering Artificial Intelligence in Government: Challenges and Opportunities This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and […]