Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the […]
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.
I have a new article with Gregory S. Dawson (Arizona State University) and Daniel Chenok (IBM). To access the article, please click [LINK].
As artificial intelligence technologies take over larger number of tasks, India will face unique impacts of automation relative to other countries. With its large and young population, advances in AI will affect India in aspects from jobs to quality of life. Incidentally, the Indian economy is currently ill-equipped to face the advent of automation and […]
Dan Chenok, executive director of the IBM Center for the Business of Government, discussed my recently released report – Delivering Artificial Intelligence in Government: Challenges and Opportunities – on Government Matters. Also covered in Government Executive, Routefifty.com, Nextgov
Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report
The IBM Center for the Business of Government released my new report today. Delivering Artificial Intelligence in Government: Challenges and Opportunities This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and […]