Kevin C. Desouza

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Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector

February 4, 2021/0 Comments/in big data, Information Technology, innovation, Policy Informatics, Public Policy, Queensland University of Technology /by Kevin Desouza

Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.

Journal: Public Performance & Management Review

Co-authors: Tendai Makasi, Alireza Nili, and Mary Tate

To access the article, please click here.

First Monday – Chatbots and Public Service Delivery

December 1, 2020/0 Comments/in Articles, big data, Information Technology, innovation, Policy Informatics, Public Policy, Queensland University of Technology /by Kevin Desouza

Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.

AI and the Public Sector – Business Horizons

December 29, 2019/0 Comments/in Articles, Information Technology, innovation, Policy Informatics, Public Policy, Queensland University of Technology /by Kevin Desouza

I have a new article with Gregory S. Dawson (Arizona State University) and Daniel Chenok (IBM). To access the article, please click [LINK].

AI and India – Brookings #TechTank

April 22, 2019/0 Comments/in Articles, big data, Information Technology, innovation, Policy Informatics, Public Policy, Queensland University of Technology /by Kevin Desouza

As artificial intelligence technologies take over larger number of tasks, India will face unique impacts of automation relative to other countries. With its large and young population, advances in AI will affect India in aspects from jobs to quality of life. Incidentally, the Indian economy is currently ill-equipped to face the advent of automation and AI. To read more...

Coverage – Delivering Artificial Intelligence in Government – Government Matters

March 14, 2018/0 Comments/in Information Technology, innovation, Policy Informatics, Public Policy, Speaking /by Kevin Desouza

Dan Chenok, executive director of the IBM Center for the Business of Government, discussed my recently released report - Delivering Artificial Intelligence in Government: Challenges and Opportunities - on Government Matters.

Also covered in Government Executive, Routefifty.com, Nextgov

Delivering Artificial Intelligence in Government – New IBM Center for the Business of Government Report

February 28, 2018/1 Comment/in Arizona State University, Consulting, Information Technology, innovation, Intrapreneurship, Policy Informatics, Public Policy, Travel /by Kevin Desouza

The IBM Center for the Business of Government released my new report today.

Delivering Artificial Intelligence in Government: Challenges and Opportunities

This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and international governments.

To access the report, please click here.

Tag Archive for: AI

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