Digital Modernization for Government: An Implementation Framework
Digital Modernization for Government: An Implementation Framework A new report co-authored with Gregory Dawson, James Denford, and Marc E. Barda Picavet has been published by the IBM Center for the Business of Government. Digital Modernization for Government: An Implementation Framework Governments today increasingly face the challenge of how to integrate transformational digital technologies like artificial […]
Realising Trustworthy and Inclusive AI for Indonesia
Realising Trustworthy and Inclusive AI for Indonesia Today, artificial intelligence (AI) is rapidly transforming societies worldwide, and Indonesia is at a pivotal moment to harness AI’s potential for economic growth, social progress, and improved quality of life. This new IBM report, Realising Trustworthy and Inclusive Artificial Intelligence for Indonesia, captures another step towards ensuring that AI […]
Quantum Computing for Public Value: Insights from Australia
Quantum Computing for Public Value: Insights from Australia New report co-authored with Samar Fatima for the IBM Center for the Business of Government. Quantum computing is evolving from the fantastical to the achievable. Accelerated developments show promise for leveraging quantum computing to address previously intractable problems in government. The technology can foster immense potential benefits […]
Enabling cybersecurity incident response agility through dynamic capabilities
Enabling cybersecurity incident response agility through dynamic capabilities New paper co-authored with Humza Naseer, Sean B Maynard, and Atif Ahmad published in European Journal of Information Systems. We explore how organisations enable agility in their cybersecurity incident response (IR) process by developing dynamic capabilities using real-time analytics (RTA). Drawing on RTA practices in the IR process at three large […]
Digitalization and Sustainability: Advancing Digital Value
Digitalization and Sustainability: Advancing Digital Value Kathryn Brohman (Queen’s University), Gregory S. Dawson (Arizona State University) and I have a new book currently in press. Addressing the key research question of how organizations transform to generate new forms of public and shareholder value by leveraging digital technology, expert contributors provide a deep dive into a diverse variety of […]
Metaverse-enabled entrepreneurship
New paper co-authored with Jörg Weking, Erwin Fielt, and Marek Kowalkiewicz published in Journal of Business Venturing Insights. Metaverse is expected to be a trillion-dollar market within this decade and to change the nature of entrepreneurship. However, research on metaverse, its opportunities, and challenges, as well as the nature of entrepreneurship remains scarce. This study lays […]
Organizational robustness: A conceptual framework
New paper co-authored with Yancong Xie and Mohammad Jabbari published in Journal of Contingencies and Crisis Management. On organizational robustness: A conceptual framework Understanding robustness and how organizations can configure and adapt is fundamental for their survival. In this paper, we build on the general system theory to conceptualize the underlying mechanisms of organizational robustness. […]
Public AI Canvas for AI-Enabled Public Value
New paper co-authored with Samar Fatima, Christoph Buck, and Erwin Fielt published in Government Information Quarterly. Public AI canvas for AI-enabled public value: A design science approach Public agencies have a strong interest in artificial intelligence (AI) systems. However, many public agencies lack tools and frameworks to articulate a viable business model and evaluate public […]
A Typology of Chatbots in Public Service Delivery – IEEE Software
New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]
Digital Transformation in the Resource and Energy Sectors
New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply […]