New paper co-authored with Yancong Xie and Mohammad Jabbari published in Journal of Contingencies and Crisis Management. On organizational robustness: A conceptual framework Understanding robustness and how organizations can configure…
New paper co-authored with Samar Fatima, Christoph Buck, and Erwin Fielt published in Government Information Quarterly. Public AI canvas for AI-enabled public value: A design science approach Public agencies have…
New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and…
New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a…
In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity…
The IBM Center for the Business of Government released my new report today. Artificial Intelligence in the Public Sector: A Maturity Model The technology is revolutionizing the way we derive value and insights…
Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons. As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key…
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the…
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.