Demystifying Analytical Information Processing Capability: Cybersecurity Incident Response

New paper published in Decision Support Systems.  Little is known about how organizations leverage business analytics (BA) to develop, process, and exploit analytical information in cybersecurity incident response (CSIR). Drawing on information processing theory (IPT), we conducted a field study using a multiple case study design to answer the following research question: How do organizations exploit […]

Situation Awareness for Incident Response – Computers & Security

New article in Computers and Security. How can organizations develop situation awareness for incident response: A case study of management practice Organized, sophisticated and persistent cyber-threat-actors pose a significant challenge to large, high-value organizations. They are capable of disrupting and destroying cyber infrastructures, denying organizations access to IT services, and stealing sensitive information including intellectual […]

First Monday – Chatbots and Public Service Delivery

Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.