I recently completed an examination of how the US Census Bureau leveraged technologies during the 2010 Census with Akshay Bhagwatwar (Kelley School of Business, Indiana University). I am pleased to announce that this paper will appear in a future issue of Public Administration Review. This paper is an illustrative outcome of the policy informatics initiative at the Metropolitan Institute. Policy informatics is an emerging field of both research and a community of practice focusing on 1) advancing decision-making in the public sector through information-centric analysis of evidence that leverages computational and technological advances, and 2) designing, managing, and evaluating of information systems and infrastructures for policy construction, analysis, and implementation. Policy informatics expands to the multi-disciplinary nature of the public administration discipline by infusing it with the advances of information technology, management of information systems, and computational and informational science perspectives.
Abstract: Emerging technologies are transforming government agencies and the nature of governance. In this paper, we outline how under the leadership of Steven J. Jost, Associate Director for Communications, the US Census Bureau leveraged emerging technologies during the 2010 census. The US Census Bureau used technologies not only to complete the 2010 census under budget, but also deployed them innovatively to engage citizens through the design of viable participatory platforms. The Census Bureau also managed risks associated with using emerging technologies effectively. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and the infusion of technology.
Citation: Desouza, K.C. and Bhagwatwar, A. “Leveraging Technologies in Public Agencies: The Case of the US Census Bureau and the 2010 Census,” Public Administration Review, Forthcoming.