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Mobile App Development in Highly Regulated Industries Report Released

TSIMReporthe Advanced Practices Council of the Society for Information Management has just published my report, Mobile App Development in Highly Regulated Industries: Risks, Rewards and Recipes. I co-authored the report with my former graduate student, Paul Simons, who serves as the CEO of iHear Network.

Executive Summary

Mobile computing has the potential to be as disruptive to the status quo as the Internet in the 1990s or the Model T in the early 20th century. A driving force behind mobile computing is the adoption of mobile apps, which increase revenues through new and refined business models, greater brand awareness and customer loyalty, and tools that increase employee productivity. However, not all organizations that launch mobile apps end up with successful products. The rewards may be lucrative, but there are risks of entering the marketplace with new products. In highly regulated industries, the risks are compounded by additional constraints for developing mobile software related to protecting and communicating information. Firms in such industries must implement comprehensive security solutions that go beyond standard industry regulatory systems. Since regulations always lag behind technological advancement, organizations must anticipate how their actions might trigger future legislative responses and the impacts on users’ expectations of privacy and trust. Another risk that stems from rapid growth of mobile software is the reduced barrier to entry for emerging companies, especially from startups that circumnavigate existing regulations on the use of mobile technology.

Due to the rapidly changing nature of mobile apps, design thinking has emerged as a methodology to help guide an organization through the process of developing mobile apps. Traditional linear modes of development are not sufficient or flexible enough to keep up with innovation in mobile hardware, software, and mobile operating systems. Design thinking has grown beyond just a methodology for developing software products and experiences to a means of developing business strategy. This non-linear mode of strategy development is better suited for mobile strategy because it provides greater insight into the needs and desires of end users, fosters innovative and creative solutions, and provides greater flexibility to adapt to the changing circumstances caused by disruptive forces of the mobile revolution. This enables the Chief Information Officer (CIO) to provide greater leadership in exploiting internal and external opportunities. This report provides a number of recommendations to CIOs in mobile app development.

Keynote at the 3rd International Conference on Management and Organization

logo_engI will be delivering a keynote lecture at the 3rd International Conference on Management and Organization organized by the Slovenian Academy of Management. My talk, Ideas, Knowledge Management, and Innovation Walk into a Bar: An Incomplete Theory of Intrapreneurship, will draw on my book and recent work on designing challenges/competitions for innovation. I will also deliver a research talk at the Faculty of Economics, University of Ljubljana.

Speaking at Technological Innovation in Government: Toward Open and Smart Government Symposium

SSTIG-Logo3-300x214I will be speaking on Big Data at the Technological Innovation in Government: Toward Open and Smart Government Symposium organized by the Section for Science & Technology in Government of the American Society for Public Administration. Other speakers at the event include Jane Fountain (UMass), Elizabeth Bruce (MIT), Chris Osgood (Office of New Urban Mechanics, City of Boston), and Bill Oates (CIO, Commonwealth of Massachusetts), among others. For more information on the event, please click here.

Big Data goes to Germany and Slovenia

fis tumI will be giving two talks this week on my Big Data report. The first presentation will take place at the Fakultät für InformatikTechnische Universität München on March 12 (See here for more details). I will then fly to Slovenia to give a talk at the Faculty of Information Studies in Slovenia on March 14.

TechniCity – MOOC – A Vision for Smart Cities

coursera_logoWhile at Ohio State University, I recorded lectures for the TechniCity MOOC. This course is being offered by two of my colleagues, Jennifer Evans-Cowley, Professor and Associate Dean for Academic Affairs and Administration, City and Regional Planning Section, Ohio State University and Tom Sanchez, Professor, Urban Affairs and Planning, Virginia Tech. Check it out!

Speaking at the GSA on the Future of Challenges and Contests in the Public Sector

GSAlogoOn April 18, I will deliver a webinar from the General Services Administration on the future of challenges in the public sector. This presentation will draw on my work funded by the IBM Center for the Business of Government on Challenge.gov. The webinar will also highlight findings from my recent work that is looking at how to leverage collective intelligence on participatory platforms. I will conclude with guidelines on how to manage ideas within public agencies based on my book, Intrapreneurship: Managing Ideas Within Your Organization. To register for the webinar, please click here. The webinar is organized by DigitalGov University.

ASPA 2013 – Collective Intelligence in the Public Sector

aspanew2color2I just returned from the 2013 Annual Conference of the American Society for Public Administration in New Orleans. I participated on a panel titled, Institutionalizing Social Media in the Public Sector, moderated by John Kamensky (IBM Center for the Business of Government). Panelist included: Ines Mergel (Maxwell SchoolSyracuse University), Tanya M. Kelley (Arizona State University), and Sherri R. Greenberg (LBJ School of Public Affairs, University of Texas at Austin). My remarks focused on the future of crowdsourcing in the public sector by highlighting four different archetypes of participatory platforms that leverage collective intelligence for solving governance challenges.

Overall, a great experience to network with colleagues, exchange ideas, and enjoy New Orleans!

Baumer Lecture at Ohio State University – Designing Smart Cities

logo-tosusquare-flatI will be visiting The Ohio State University on February 6th, 2013. During my visit, I will deliver a talk as part of the Baumer Lecture Series in Ohio State’s Knowlton School of Architecture. My talk will outline how technologies are changing the face of urbanization. Specifically, I will outline how citizens are leveraging technologies to develop innovations in planning and governance of urban spaces. Due to the democratization of technologies, the availability of open data, and an educated citizenry, we are seeing an unprecedented rate of innovation in the design, planning, and management of our cities today. This talk will draw on my recent research projects on smart cities, citizen apps and urban technologies, big data management, and challenges and competitions for crowdsourcing innovation.

Speaking at the Society for Information Management’s Advanced Practices Council

headerI will be presenting my research on innovation and intrapreneurship to the Advanced Practices Council (APC) of the Society of Information Management. This presentation is based on my recent book, Intrapreneurship: Managing Ideas within Your Organization, and will take place in Atlanta, GA on January 22, 2013.

desouzabookAn organization’s ability to compete and continuously renew itself is contingent upon how well it leverages the idea creators in its midst. When organizations fail to leverage their employees' ideas and when employees stumble in their ability to effectively manage those ideas, the loss of energy at all levels – from individuals to organizations and even to society – is tremendous. In this presentation, I will outline how to drive change within organizations through a focus on intrapreneurship. Intrapreneurship-focused organizations give employees resources, time, and budgets to work on their own ideas because they know that creating space for their employees to be inventive may yield the most valuable contributions. Moreover, these organizations do not simply give employees space and then forget about them. They know how to hold employees accountable for their ideas, support employees in their efforts to develop and commercialize ideas, and encourage the intrapreneurial spirit. Drawing on my research and experience consulting with thirty global organizations, I outlines ways to manage all types of ideas, including blockbusters with the potential to create radically new external products and services, and more incremental innovations for improving internal processes. With practical frameworks and real life examples for both employees and managers, I will help you to identify the value in your own ideas and those of others to ultimately benefit your organization. In today’s competitive environment, an organization is only as good as its ability to manage ideas. Successful organizations will be able to design, build, implement, and sustain intrapreneurship processes that are superior to those of their competitors. It is through these processes that organizations will be able to act quickly and effectively to introduce new products and services, avoid blind spots, and attract and retain the best minds around.