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Florida International University, Feb 24-26, 2016

FIU I will be visiting Florida International University later this month to deliver a research presentation at the Department of Public Administration in the Steven J. Green School of International and Public Affairs.

Information Technologies, Public Management, and Public Policy: Reflections and a Way Forward 

FIU

The public sector continues to invest heavily in information technologies (IT). Investments in IT have skyrocketed in recent times at all levels of government, from local to regional and national. These investments have been fueled by a recognition that IT have the potential to transform how we design our public institutions, deliver public services, and govern responsibly. Alas, we must take a moment to assess whether these aspirations have been fully realized. There is limited evidence that investments in IT have delivered on their promised benefits. What is even more troubling is that for every success story, we have quite a few information technology project disasters that have squandered taxpayer dollars.

We do not need to despair; we need more serious engagement on the intricacies of how technologies are introduced, managed, and leveraged within the public sector. In this talk, I will draw on over four years of research to outline critical issues that limit our ability to exploit the potential of IT in the public sector. I will draw on past research projects that have spanned topics such as designing crowdsourcing platforms, building analytical capabilities to mine big data, managing mega-scale IT projects, performance management of IT units, and emerging technologies (e.g. automated vehicles, drones, etc.). I hope to inspire researchers to take the IT management more seriously in the context of public administration, public policy, and governance.

Victoria University of Wellington – School of Government

VictoriaI am visiting Victoria University of Wellington's School of Government this week. During my visit, I will deliver a presentation on strategic management of information systems in the public sector. I will also meet with faculty and staff to learn more about the various academic and research programs with the School of Government and the Victoria Business School.

Update – Recent Activities to Close out 2015

planning1015It has been a while since I updated my blog. Here is a run down of the main things I have worked on over the last two months.

Good news

Selected Interviews/Press Mentions

  1. Newcombe, T. “Learning to Share: How Cities Are Benefiting from the Sharing Economy,” Government Technology, December 14, 2015,
  2. Moore, J. “The 15 Most Innovative Agencies in Government,” NextGov, December 8, 2015,
  3. Keegan, M. “A Conversation with Dr. Kevin Desouza,” IBM Business of Government Radio Show, December 7, 2015
  4. Dovey, R. “Will City Regulators Treat Driverless Cars Like They’ve Treated Uber?Next City, October 28, 2015
  5. Koma, A. “Hawaii Moves Ahead with Audit of State IT Spending,” StateScoop.com, October 21, 2015

It has been a busy and productive 2015. Best wishes to you and your families for a peaceful and prosperous 2016.

University of Alaska Fairbanks – Data to Decisions Workshop

Workshop-flyer-3Heading to the University of Alaska Fairbanks today to deliver a talk at the Data to Decisions Visualization Workshop hosted by the NSF Sponsored Alaska EPSCoR (Experimental Program to Stimulate Competitive Research) program.

Beyond Modeling and Visualization: Towards Policy Design and Implementation

In this talk, I will highlight how technologies enable us to visualize policy options and simulate scenarios. Technologies, however, are no panacea when it comes to policy design and implementation. Deliberate decisions need to be made on how to structure the technology-enabled policy simulations to arrive at evidence-driven policy design, implementation, and evaluation. 

Please click here for my slides.

University of Wollongong – Research Seminar

uow I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.

I will also visit the SMART Infrastructure Facility and Global Challenges Program at the University of Wollongong.

Dashboards, More Cybersecurity, Citizen Disengagement, and …

It has been a busy few weeks, so here are some research updates:

AIS Council Meetings and ICIS – Auckland

icis 2014 logo 170x171I will be heading to  Auckland, New Zealand for the International Conference on Information Systems. First, I will be attending the AIS Council meetings for two days prior to the conference. I serve as the VP of Communication for the Association for Information Systems.

Second, I will participate as a faculty mentor for the Mid-Career Consortium.

Third, during the conference I will participate on the AIS Grand Vision for ICT-enabled Bright Society panel along with my colleagues - Helmut Krcmar - Technische Universität München; Jae Kyu Lee - Korea Advanced Institute of Science and Technology; Jane Fedorowicz - Bentley University; Ramayya Krishnan - Carnegie Mellon University.

Global societal knowledge infrastructures and communication platforms have made life and business more efficient and effective. However, many serious side effects have emerged alongside these ICT platforms, imperiling the future of this foundation. AIS is developing an initiative to investigate these problems and to envision the future of an ICT-enabled Bright Society. The initiative will encompass the development of relevant technologies, business models, public policies, social norms, international agreements, metrics of measuring national progress, and so forth. This endeavor will create many research opportunities to make AIS research outcomes more available to and significant for society.

Portland and Seattle – CIOs and Independent Sector

I will be participating in two events this coming week in the beautiful Pacific Northwest. First up is a visit to Portland to participate in a panel at the Premier CIO Forum. To read more about the panel, please visit: CIO Leadership: Preparing the Next Generation – Are We Doing Enough?

Panel Dpremiercio_logoescription: Listen and react to the views of a diverse panel of CIOs, educators, and not-for-profit directors on how well we are doing in preparing our next generation of IT leaders. We are spending a good deal of our IT professional development budgets on helping people stay current on their technical skills, but are we preparing them to become the leaders of tomorrow? We hear we are falling behind on inspiring our best and brightest students to go into the IT field--myth or fact? If fact, what can/should we be doing to change this pattern.\

I will then fly to Seattle for the Independent Sector conference. I will participate in a panel discussion with Beth Tuttle (President and CEO, Cultural Data Project) and Phil Buchanan (President, The Center for Effective Philanthropy) to explores how non-profits can leverage data for operational and strategic gains.

A Sea of Data: Sink or Swim?

nc2014-header2Data provides real opportunities to increase efficiency, decision making, and impact. But what if the numbers aren’t relevant? What if the stats are misleading? And what if the sheer amount of data is simply overwhelming such that an organization is swimming in data but unable to stay afloat? Don’t be data rich but information poor. Join us to discuss data sharing and monitoring, as well as the attendant issues of privacy and ethics in a world of big data. 

Talks in Norway – BI, Norwegian Univ. of Science and Technology, and SINTEF

Starting on Thursday, I will be visiting Norway to give several invited lectures. My first stop will be at the BI Norwegian Business School in Oslo. I will be delivering my talk to the Leadership and Organizational Behaviour group.

imagesDisastrous Large-Scale Technology Projects in the Public Sector: Unpacking Complexity
I will examine what accounts for ‘complexity’ when we consider large-scale technology projects in the public sector. There are several examples of such projects from the IRS Business Systems Modernization to the Seattle Monorail Project and, most recently, healthcare.gov. Complexity could arise from the ‘public’ nature of these efforts. Issues to be considered include: the ability to manage expectations of a diverse stakeholder population, the lack of capabilities when it comes to IT management and governance, the fact that these projects are laden with a higher-level of risk from the start as the efforts have a higher degree of innovativeness, setting up of false expectations, escalation of commitments, etc. The paper develops a series of propositions based on data drawn from cases of large-scale technology projects that have turned out to be disasters. A theoretical model is put forth for consideration.

ntnuI will then head up to Trondheim, where I will deliver a talk to the Norwegian University of Science and Technology. The talk titled, Data Governance versus Big Computation: Tortoise and the Hare, draws on my current work on big data and analytics for the public good.

Over the last few years, we have certainly seen a flurry of activity around big data. Widespread efforts by a number of academic communities – including computer science, engineering, mathematics, and statistics - have led to advancements in how we capture, store, analyze, visualize, and apply big data. Unfortunately, these advancements have not kept up with innovations in data governance. Deficiencies in data governance limit our ability to truly take advantage of computational advances. In this talk, I will highlight challenges and opportunities in data governance in the context of big data. I will draw on illustrative examples from my work in big data in the public sector and from tackling social challenges (e.g. countering human trafficking).

sintefDuring my visit to Trondheim, I will also spend time with researchers at SINTEF, the largest independent research organization in
Scandinavia, discussing issues of knowledge management and process improvement in the context of software engineering systems and organizations.