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Mobile App Development in Highly Regulated Industries @ Society for Information Management’s Advanced Practices Council

mobileappI am thrilled to be invited back to address the Advanced Practices Council (APC) of the Society for Information Management. The APC commissioned a research report on mobile app development in highly regulated industries. Over the last few months, I have collaborated with Paul Simon (CEO of iHear Network and my former graduate student at the University of Washington) on this research report.The presentation will take place on Jan 22, 2014 at the Intercontinental Buckhead in AtlantaGeorgia.

Mobile App Development in Highly Regulated Industries: Risks, Rewards, and Recipes

Mobile computing has the potential to be as disruptive to the status quo as the introduction of the modern Internet in the 1990s or the Model T was nearly 100 years ago. Organizations need to not only understand the risks of mobile computing, but develop strategies to incorporate it before it fatally disrupts their current business model. Some of the rewards of a well thought out mobile strategy include increasing revenues or new revenue streams, greater brand awareness and customer loyalty, and a new set of tools to increase employee productivity. Firms in highly regulated industries face an even more complex set of challenges when considering how to approach the mobile space. Highly regulated industries have additional constraints for developing mobile software because of the additional layer(s) of regulation that dictate the protection and communication of information. It is important for these businesses to implement comprehensive security solutions that go beyond standard industry regulatory systems. Since regulations always lag behind technological advancement, organizations should think more proactively about how their actions might trigger future legislative responses and how their actions impact the user’s expectations of privacy and trust. Although there are risks associated with an organization’s increased use of mobile devices, the rewards that could flow from developing, implementing, and continuously iterating upon a coherent mobile strategy are enormous. In a Pew Research Center study, 63% of adult cell phone owners use their cell phone to go online, 34% said they do most of their internet browsing on their mobile phone. It would be detrimental to the long-term viability of an organization to ignore such trends. Traditional linear modes of developing strategy will not be sufficient or flexible enough to keep up with the rate of innovation in mobile hardware, software, and mobile operating systems. Design thinking has grown beyond just a methodology for developing software products and experiences and now a growing amount of managers are using design thinking as a means of developing business strategy. This non-linear mode of strategy development is better suited for building a mobile strategy as it will provide greater insight into the needs and desires of end users, foster innovative and creative solutions, and provide greater flexibility to adapt to the changing circumstances caused by the disruptive forces of the mobile revolution. This enables the Chief Information Officer (CIO) to provide greater leadership that leads to both internal and external innovative opportunities for mobile strategy development.

Plenary Address at the Western Intergovernmental Audit Forum

I will be delivering a plenary address at the 2013 Western Intergovernmental Audit Forum. The meeting will take place at the Tempe Mission Palms Hotel in Arizona, Sept 12-13, 2013. My talk titled, Emerging Technologies and the Future of Governance, will explore how technological innovations are changing how we design, implement, and manage, our governance mechanisms and public institutions. header

Conference on Economic Resilience, Braga, Portugal

ConferenceEconomicsI am heading to Portugal for the Conference on Economic Resilience. I co-organized this event along with two colleagues, Isabel Ramos (University of Minho) and James R. Martin, II (Clemson University). The conference will be held at Largo do Paço – Rectorate. Attendees at the event include:

  • Norio Okada, Director of Disaster Recovery Governance Research Institute, Kwansei Gakuin University, Japan
  • Alejandro Pinto-Gonzalez, DG CONNECT Policy Office, European Commission, Belgium
  • Helena Molin Valdes, Deputy Director UN-ISDR, Switzerland
  • Francis Ghesquiere, Manager for the World Bank’s Disaster Risk Management Practice Group and Head of GFDRR Secretariat
  • António Cunha, Rector of the University of Minho, Portugal
  • Alvaro Santos Pereira, Minister of Economy and Employment of Portugal

Speaking at the GSA on the Future of Challenges and Contests in the Public Sector

GSAlogoOn April 18, I will deliver a webinar from the General Services Administration on the future of challenges in the public sector. This presentation will draw on my work funded by the IBM Center for the Business of Government on Challenge.gov. The webinar will also highlight findings from my recent work that is looking at how to leverage collective intelligence on participatory platforms. I will conclude with guidelines on how to manage ideas within public agencies based on my book, Intrapreneurship: Managing Ideas Within Your Organization. To register for the webinar, please click here. The webinar is organized by DigitalGov University.

ASPA 2013 – Collective Intelligence in the Public Sector

aspanew2color2I just returned from the 2013 Annual Conference of the American Society for Public Administration in New Orleans. I participated on a panel titled, Institutionalizing Social Media in the Public Sector, moderated by John Kamensky (IBM Center for the Business of Government). Panelist included: Ines Mergel (Maxwell SchoolSyracuse University), Tanya M. Kelley (Arizona State University), and Sherri R. Greenberg (LBJ School of Public Affairs, University of Texas at Austin). My remarks focused on the future of crowdsourcing in the public sector by highlighting four different archetypes of participatory platforms that leverage collective intelligence for solving governance challenges.

Overall, a great experience to network with colleagues, exchange ideas, and enjoy New Orleans!

Baumer Lecture at Ohio State University – Designing Smart Cities

logo-tosusquare-flatI will be visiting The Ohio State University on February 6th, 2013. During my visit, I will deliver a talk as part of the Baumer Lecture Series in Ohio State’s Knowlton School of Architecture. My talk will outline how technologies are changing the face of urbanization. Specifically, I will outline how citizens are leveraging technologies to develop innovations in planning and governance of urban spaces. Due to the democratization of technologies, the availability of open data, and an educated citizenry, we are seeing an unprecedented rate of innovation in the design, planning, and management of our cities today. This talk will draw on my recent research projects on smart cities, citizen apps and urban technologies, big data management, and challenges and competitions for crowdsourcing innovation.

Speaking at the Society for Information Management’s Advanced Practices Council

headerI will be presenting my research on innovation and intrapreneurship to the Advanced Practices Council (APC) of the Society of Information Management. This presentation is based on my recent book, Intrapreneurship: Managing Ideas within Your Organization, and will take place in Atlanta, GA on January 22, 2013.

desouzabookAn organization’s ability to compete and continuously renew itself is contingent upon how well it leverages the idea creators in its midst. When organizations fail to leverage their employees' ideas and when employees stumble in their ability to effectively manage those ideas, the loss of energy at all levels – from individuals to organizations and even to society – is tremendous. In this presentation, I will outline how to drive change within organizations through a focus on intrapreneurship. Intrapreneurship-focused organizations give employees resources, time, and budgets to work on their own ideas because they know that creating space for their employees to be inventive may yield the most valuable contributions. Moreover, these organizations do not simply give employees space and then forget about them. They know how to hold employees accountable for their ideas, support employees in their efforts to develop and commercialize ideas, and encourage the intrapreneurial spirit. Drawing on my research and experience consulting with thirty global organizations, I outlines ways to manage all types of ideas, including blockbusters with the potential to create radically new external products and services, and more incremental innovations for improving internal processes. With practical frameworks and real life examples for both employees and managers, I will help you to identify the value in your own ideas and those of others to ultimately benefit your organization. In today’s competitive environment, an organization is only as good as its ability to manage ideas. Successful organizations will be able to design, build, implement, and sustain intrapreneurship processes that are superior to those of their competitors. It is through these processes that organizations will be able to act quickly and effectively to introduce new products and services, avoid blind spots, and attract and retain the best minds around.

My Research Mind – A Little Messy

I have been doing some reflection on my research interests and the connections between the various scientific domains in which I work. I will be on a panel, Working on Mars while Living on Earth - Balancing Demands across Disciplinary Boundaries, with Sandeep Purao (Penn State University), Ajay Vinze (Arizona State University), and Steve Sawyer (Syracuse University) at the 22nd Workshop on Information Systems and Technology where I will share some of my lessons learnt in doing interdisciplinary research and holding academic appointments in various disciplinary units from business schools to information schools and urban studies to public administration.

For a sneak preview here is a graphical description of my research spheres.

Below is a graphical description of my research trajectory mapped across various dimensions.