Optimizing Idea Generation for Innovation

I have spent the last few days meeting a number of executives from technology giants like Microsoft, to smaller, yet highly innovative firms, such as biomedical research institutes. During my meetings, I engaged in very interesting conversations, most of which centered around helping organizations design sustainable innovation programs. A key question that kept coming up […]

A Longitudinal Analysis of Stakeholder Sentiments: Business Modernization Project at the IRS

The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than […]

Speaking at Bangkok University on Designing the Innovation Process

I will be giving a talk at Bangkok University (Kluaynamthai Campus) on designing organizational innovation processes. The talk is organized by Institute for Knowledge and Innovation South-East Asia (IKI-SEA) as part of their KM World Seminar Series and will take place on October 28, 2010 from 1.30 PM to 4:00 PM. Please click here to […]

Interview with KM Leaders: Stan Garfield

I am currently interviewing an eclectic group of knowledge management leaders on their experiences. These interviews will appear in my new book on knowledge management. Here is an excerpt from my interview with Stan Garfield. I first met Stan Garfield at the APQC Conference in St. Louis in 2005. I was immediately impressed with his depth […]

Looking for Clues to Failures in Large-Scale Public Sector Projects

Sandeep Purao and I have a paper accepted at the 44th Hawaii International Conference on System Sciences in the Electronic Government Track (Development Methods for Electronic Government, Minitrack). The paper analyzes the IRS’s Business Systems Modernization Project using sentiment analysis. Abstract We describe results from historical analysis of a large-scale, public sector effort: the IRS […]

Large IT Projects as Interventions in Digital Ecosystems

Sandeep Purao (IST, Penn State University) and I have a paper accepted for presentation at the International ACM Conference on Management of Emergent Digital EcoSystems (MEDES’10) (Bangkok, Thailand). Abstract: Large IT projects, such as the US Government’s Internal Revenue Service Business Modernization Effort, can take a decade or more and consume billions of dollars. Traditional […]

Designing Sustainable Knowledge Management Programs

I will be giving an invited presentation at the 2010 Talent Management Conference in Portland, Oregon (September 8-10). My presentation will highlight strategic, tactical, and operational mechanisms for building sustainable knowledge management programs. About the Presentation As an organization prepares for the departure of valuable staff, a key challenge is how to capture, store, and […]

Consulting and Advisory Services

I have updated the Consulting page on my website. Consulting engagements I offer range in scope from single-day senior executive briefings to small-term strategic project assignments. Here are some of the most common offerings: Executive Strategic Planning Retreats: Working closely with the client, Kevin scopes out a keynote presentation followed by a workshop. The day begins […]