On September 10th, I will be giving a talk at PEMCO Insurance on the Future of Innovation in the Insurance Industry. I plan to outline how insurance providers can enhance service offerings and enrich customer experiences through crafting sustainable innovation processes. This talk is part of PEMCO’s @pfslive series, which brings together over 100 business professionals from the following organizations: PEMCO Insurance, School Employees Credit Union of Washington, Evergreen Bank, PEMCO Corporation, and PEMCO Technology Services, Inc.
I will be speaking at the 2009, Talent Management: A Systematic Approach to Acquiring, Developing, and Retaining Talent and Organizational Knowledge Conference in Scottsdale, Arizona (November 4-6, 2009). My talk will discuss key strategies global organizations employ to build effective knowledge transfer and retention strategies.
Knowledge Transfer: A System for Capturing and Transferring Institutional Memory
As an organization prepares for the departure of valuable staff, a key challenge is how to capture, store, and transfer knowledge. Managing knowledge and ensuring its transfer will increase productivity.
This session will provide useful tools and processes for selecting the best strategy to fit your organization’s culture. Participants will explore the use of technology as well as best practice approaches and tools to preserve and transmit institutional memory. Topics include:
- The role of technology in collecting, storing, and retrieving vital knowledge
- Methods for knowledge transfer
- The role of document management processes
- A process map for knowledge management and transfer
- Best practices and alternatives
To register for the event, please click here.
I have been invited to deliver a keynote lecture at the First International Conference on Information Society and Information Technology in Novo Mesto (Dolenjske Toplice), Slovenia. The conference is being organized by the Faculty of Information Studies.
The Value-Creation Imperative for the Information System Academy: Lessons from Three Radical (Risky) Projects
The Information System (IS) Academy continues to falter in its attempt to create value-added artifacts for its stakeholders. IS researchers are seldom invited to participate in significant projects at private organizations and government establishments. Stakeholders, from management practitioners to government policy makers, are frustrated by the current state of IS research. In this talk, I draw on three of my recent research projects the change management book as part of the global text project, leveraging ideas for organizational innovation, and an examination of information management challenges in complex, networked, settings (e.g. government intelligence communities and terrorist organizations) to propose a new model for IS research. The new model puts value-creation as the central measure of IS research impact. Given this, the model illustrates how to engage stakeholders to co-create value that not only benefits the theoretical knowledge bases, but also contributes directly and deliberately to the state of practice. Furthermore, the model outlines how to commercialize research so as to benefit society at-large through the widespread diffusion and implementation of research results.
I will be delivering a webinar on June 17th, 2009 to the Project Management Institute’s (PMI) Services & Outsourcing Special Interest Group (SIG). My presentation will examine the basic, yet critical question, How to Implement a Successful Outsourcing Process? The presentation will draw heavily from my book, The Outsourcing Handbook (Kogan Page, 2006). For more information, please click here: LINK
To purchase a copy of my book, please click here: LINK
To purchase a copy of the Polish edition, Outsourcing: Podr?cznik sprawdzonych praktyk, published by Wydawnictwo MT Biznes, please click here: LINK
I enjoyed delivering two research seminars in Slovenia. Thanks to all that attended. I gained a lot from your feedback and comments.
Seminar prof. dr. Kevina C. Desouze (University of Washington, Seattle, WA), z naslovom Designing the Innovation Process: Building, Managing, Communicating and Measuring, bo v sredo, 13. maja 2009, ob 17. uri, v klubski sobi CISEF-a
Seminar prof. dr. Kevina C. Desouze (University of Washington, Seattle, WA), z naslovom Challenges in Inter-Disciplinary Research: Strategies from Crafting Research Ideas to Publishing, bo v ponedeljek, 11. maja 2009, ob 16. uri, v sejni sobi CISEF-a.
The first talk, Challenges in Inter-Disciplinary Research: Strategies from Crafting Research Ideas to Publishing, will take place on May 11, 2009. In this presentation, I will share my experiences in executing inter-disciplinary research projects. Studying complex phenomenon requires us to undertake research that (1) draws on multiple disciplines, (2) engages a diverse group of stakeholders, (3) appreciates a plurality of research approaches, and (4) communicates to a diverse set of audiences. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset, beginning with the very inception of ideas, crafting of problem statements, executing the research process, and communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrow-minded and singular research exercises, which reduce complex phenomenon in deterministic fashions so as to arrive at simplistic problems that lack relevance. I will present a method (process) for executing inter-disciplinary research that has served me well. Illustrative examples of research projects will be used to exemplify this process and outline strategies for researchers to consider when conducting inter-disciplinary research projects.
The second talk, Designing the Innovation Process: Building, Managing, Communicating and Measuring, will take place on May 13, 2009. In this presentation, I will describe the process of innovation and propose mechanisms to measure the value of innovation. The innovation process will be broken down into the discrete stages of idea generation and mobilization, screening and advocacy, experimentation, commercialization, diffusion and implementation. For each stage, context, outputs and critical ingredients are discussed. Findings are based on extensive study of over 30 top US and European companies with mature innovation processes.