This article draws your attention to the design, development, deployment, and refinement of cognitive computing systems (CCSs). While CCSs are deployed in a variety of fields yielding benefits exceeding expectations, there are also major failures. Lack of appreciation for the differences inherent in developing a CCS versus a traditional software system is key to these failures. To assist in developing successful CCSs and to derive benefits from them, the authors offer a set of nine key recommendations based on their examination of over two dozen systems. They conclude that CCSs will be a dominant technology that will permeate all business operations for the foreseeable future.
The IBM Center for the Business of Government released my new report today.
Delivering Artificial Intelligence in Government: Challenges and Opportunities
This report reviews recent progress made in applying artificial intelligence to public sector service provision, drawing on lessons learned from commercial experience as well as burgeoning cognitive computing activity by Federal, State, local, and international governments.
To access the report, please click here.
I will be spending time at the Università Bocconi during March 2018 as a Visiting Professor. I will deliver several lectures as part of the Innovation and Big Data in the Public Sector course taught by my colleague, Prof. Maria Cucciniello. In addition, I will be working on several research projects with colleagues in Milan.
Source: December 8, 2017 – Governing
I will be visiting colleagues at Audencia Business School (France), University of Antwerp (Belgium), and Lancaster University (England) over the next couple of weeks. During my visit, I will deliver several public lectures, attend research forums, and work on collaborative research projects.
Audencia Business School - Research presentation: November 13, 2017
Antwerp Management School – Research presentation: November 15, 2017; IT Governance Discussion with Graduate Students
Lancaster University Management School – Research presentation: November 16, 2017; Centre for Technological Futures Round Table
I am looking forward to my upcoming trip to Shanghai. I will deliver a keynote address at the 2017 Global Cities Forum hosted by the China Institute for Urban Governance at Shanghai Jiao Tong University.
The Smart City Bandwagon: Have We Lost our Way?
Cities around the world are investing significant resources to transform themselves into smarter (more intelligent) entities. While there is no doubt that these efforts are important and valuable, I am troubled with how these efforts have evolved. Too often, I see efforts that focus predominantly on the technical and data elements of the equation, without much care to how they impact the social, economic, and civic elements. Drawing on my recent research, I will argue that we need to reframe the dominant conversation on smart cities. Cities across the globe have become more fragile over the last few years. Infrastructure, economic, social, political, and civic elements impact the level of fragility in a city. We need to focus our conversation on how we can use technology for social good to address issues such as a preserving and strengthening the social compact, implementing technical solutions responsibly, and designing governance frameworks that account for a diversity of interests, aspirations, and values. I will outline design practices to reflect upon as we work toward making our communities more livable, just, sustainable, and resilient. As John Christopher Jones reminds us " design everything on the assumption that people are not heartless or stupid but marvelously capable, given the chance.”
I will be visiting Queensland University of Technology from October 8-14.
The School of Management seminar series - QUT Business School - October 10, 2017, 10:30 am – 11:30 am, Room Z1124, Level 11, Z block
Technological Innovation and the Public: 3Ps - Purpose, Process, and Products
Technological innovations are fundamentally transforming all aspects of our society. I am particularly concerned with how technological innovations impact 1) the design of our public institutions, 2) the apparatuses through which we shape, implement, and evaluate public policies, and 3) our governance frameworks for public goods. I believe that research needs to be conducted in a manner that advances the greater public good, especially in fields that are of an applied nature. Academia has a special responsibility to generate knowledge that advances society. Studying complex phenomena requires us to undertake research that 1) draws on multiple disciplines, 2) engages a diverse group of stakeholders, 3) appreciates a plurality of research approaches, and 4) generates actionable solutions. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset; beginning with the inception of ideas, continuing to the crafting of problem statements, executing the research process, and then communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrowly focused research exercises. Drawing on over a dozen research projects, this presentation will highlight key strategic management challenges confronting public agencies as they try to keep up with the rapid pace of technological innovations. Opportunities for use-inspired research will be discussed. In addition, I will present a working model for executing inter-disciplinary research that has served me well. I will openly share some of the trials and tribulations that I have encountered along the way.
Cognitive Computing @ Brookings Institution Tech Tank
- “Learning from Public Sector Experimentation with Artificial Intelligence,” (w/Krishnamurthy, R. and Dawson, G.S.) June 23, 2017.
- “Chatbots Move Public Sector towards Artificial Intelligence,” (w/Krishnamurthy, R.) June 2, 2017.
Performance Analytics Project Report
- “The State of Performance Analytics in Local Government: Analysis of Measures,” (2/ Dawson, G.S., Ho, A. T-K., and Krishnamurthy, R.) Technical Report, Alliance for Innovation, April 2017, 32 pages. (see project page)
- Panel proposal accepted for the 2017 Annual Conference of the Assoc. for Budgeting & Financial Management (w/ Ho, A. T-K., Thurmaier, K., de Jong, M., Joyce, P., and Savage, J.)