I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.
Today, the Brookings Institution released the Local Government 2035: Strategic Trends and Implications of New Technologies paper as part of the Issues in Technology Innovation series.
Technological change is increasingly disruptive and destabilizing. In order to maintain effective governance systems, public sector entities must overcome stagnant tendencies and take a proactive stance—acting in the face of impending technological innovations. Future government entities must evolve into lean, responsive, and adaptive organizations capable of rapid response to societal shifts.
In this paper, we illustrate how technological advancements, such as the proliferation of drone technologies, artificial intelligence, autonomous vehicles, and peer-2-peer services, will introduce data privatization challenges and destabilize existing governance systems. In order to maintain effective service delivery, public sector entities must increasingly consider the ramifications technology will have on income inequality, fragile and conflict states, and immigration—just to name a few.
They conclude by urging policymakers and government managers to chart out trends based on data, model the interactions within complex systems, and study the pathways towards outcomes to unearth intended and unintended consequences of strategic choices. The authors argue that designing a path forward for local governments will require deliberate collaboration among diverse stakeholders, an immersive engagement with the data and scenarios that will shape local communities, and employment of decision-tools to model and simulate alternatives.
I am heading to Germany for the week. First stop will be in Essen, where I will be deliver two lectures at Hochschule Ruhr West: University of Applied Sciences.
Disentangling Management of Information Systems in the Public Sector
Information systems are critical assets that need to be strategically leveraged in the public sector. Yet, we know little when it comes to IT governance in the public sector. Testament to this statement is the constant barrage of negative press on cyber attacks, to blockbuster IT project failures, and inability to leverage IT for innovation. In this presentation, I will highlight lessons learned from several research projects that have examined management of IS issues in the public sector from performance metrics, to big and open data, cybersecurity, the design and implementation of strategic IS plans, crowdsourcing platforms, and CIOs. These lessons will be framed in the broader context of how we might disentangle complexities associated with the designing, planning, and management strategic information systems in the public sector.
Challenges in Inter-Disciplinary Research: Strategies from Crafting Research Ideas to Publishing.
In this presentation, I will share my experiences in executing inter-disciplinary research projects. Studying complex phenomenon requires us to undertake research that (1) draws on multiple disciplines, (2) engages a diverse group of stakeholders, (3) appreciates a plurality of research approaches, and (4) communicates to a diverse set of audiences. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset, beginning with the inception of ideas, then continuing to the crafting of problem statements, executing the research process, and communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrow-minded and singular research exercises, which reduce complex phenomenon in deterministic fashions so as to arrive at irrelevant solutions. I will present a method (process) for executing inter-disciplinary research that has served me well. Illustrative examples of research projects will be used to exemplify this process and outline strategies for researchers to consider when conducting inter-disciplinary research projects. I will also highlight when it is time to ‘kill’ theories and concepts in order to promote radical innovation.
For more details, see link.
It has been a busy few weeks, so here are some research updates:
- Dashboards and IT Departments in Governing
- Citizen Disengagement and Local Governments in PM Magazine
- Several blog posts @TechTank, Brookings Institution
- Spoke at Center for Science, Policy & Outcomes (CSPO) on Delivering Practical Solutions on Urban Problems (2.12.2015)
- Briefed the National Association of State CIOs (NASCIO) Security & Privacy Committee on Cybersecurity (3.17.2015)
- Cybersecurity Interview on Federal News Radio (Show: In Depth with Francis Rose) (3.18.2015)
- Joined the Center for Science, Technology & Environmental Policy Studies, Arizona State University
Authors Kevin Desouza and Kendra Smith suggest that nonprofits are falling behind scientific and business communities in using digital technology, and offer four steps to improve how social change organizations use big data for innovation.
James Denford, Gregory Dawson, and I have a paper accepted for presentation at the Forty-Eighth Annual Hawaii International Conference on System Sciences.
An Argument for Centralization of IT Governance in the Public Sector
Using a configurational crisp set Qualitative Comparative Analysis (csQCA) approach, we find that effective public sector IT governance is structured differently than in the private sector. While states adopt a variety of IT governance structures, it is unmistakable that centralized yields better organizational outcomes than decentralized. As such, this paper makes a case for additional research in public sector governance in order to understand and explain these differences.
Jim Denford will present the paper at the conference. Click here for the conference program.
I will be heading to Auckland, New Zealand for the International Conference on Information Systems. First, I will be attending the AIS Council meetings for two days prior to the conference. I serve as the VP of Communication for the Association for Information Systems.
Second, I will participate as a faculty mentor for the Mid-Career Consortium.
Third, during the conference I will participate on the AIS Grand Vision for ICT-enabled Bright Society panel along with my colleagues - Helmut Krcmar - Technische Universität München; Jae Kyu Lee - Korea Advanced Institute of Science and Technology; Jane Fedorowicz - Bentley University; Ramayya Krishnan - Carnegie Mellon University.
Global societal knowledge infrastructures and communication platforms have made life and business more efficient and effective. However, many serious side effects have emerged alongside these ICT platforms, imperiling the future of this foundation. AIS is developing an initiative to investigate these problems and to envision the future of an ICT-enabled Bright Society. The initiative will encompass the development of relevant technologies, business models, public policies, social norms, international agreements, metrics of measuring national progress, and so forth. This endeavor will create many research opportunities to make AIS research outcomes more available to and significant for society.
Capturing the Wisdom of Crowds
Combining citizen intelligence and online civic platforms.
By Kevin C. Desouza and Kendra L. Smith
Technology platforms for citizen intelligence are springing up quickly. Platforms such as Deliberatorium, DebateGraph, Cohere, YourView, and CoPe_it! all allow for extensive discourse. Each has special features such as multiple ways to contact other users and participate in discussion boards. Additionally, these platforms employ social analytics, discourse analytics, and social network maps. These sites allow users to gather information and debate ideas and solutions to specific community issues.
Users can also add evidence and information to other users' claims, which triggers conversations and sharing. In many U.S. cities, leaders are finding value in citizen intelligence. Online civic platforms tend to fall into four main categories, as one of us has also noted in an upcoming Journal of Urban Technology article. To read the more, please click here.
To read the print version, please click here.
I will be participating in two events this coming week in the beautiful Pacific Northwest. First up is a visit to Portland to participate in a panel at the Premier CIO Forum. To read more about the panel, please visit: CIO Leadership: Preparing the Next Generation – Are We Doing Enough?
Panel Description: Listen and react to the views of a diverse panel of CIOs, educators, and not-for-profit directors on how well we are doing in preparing our next generation of IT leaders. We are spending a good deal of our IT professional development budgets on helping people stay current on their technical skills, but are we preparing them to become the leaders of tomorrow? We hear we are falling behind on inspiring our best and brightest students to go into the IT field--myth or fact? If fact, what can/should we be doing to change this pattern.\
I will then fly to Seattle for the Independent Sector conference. I will participate in a panel discussion with Beth Tuttle (President and CEO, Cultural Data Project) and Phil Buchanan (President, The Center for Effective Philanthropy) to explores how non-profits can leverage data for operational and strategic gains.
Data provides real opportunities to increase efficiency, decision making, and impact. But what if the numbers aren’t relevant? What if the stats are misleading? And what if the sheer amount of data is simply overwhelming such that an organization is swimming in data but unable to stay afloat? Don’t be data rich but information poor. Join us to discuss data sharing and monitoring, as well as the attendant issues of privacy and ethics in a world of big data.
I will be delivering a presentation at the Centro de Sistemas Públicos, Universidad de Chile on October 3, 2014. My talk will be part of the day long event, INNOVACIÓN PÚBLICA: MUCHO RUIDO ¿Y LAS NUECES?, organized by the Industrial Engineering department and CEPAL. My remarks will focus on how should we go about building a capacity for intrapreneurship in the public sector. Click here to view the complete program. For more details on my intrapreneurship work, see my book and one of my recent articles.