I will be presenting a paper at the Annual Conference of the IGU Commission on Geography of Governance in Lisbon, Portugal (April 12-14, 2012) .The paper, Citizen Apps and Urban Governance: Understanding the Landscape of Apps and their Impacts, draws on my current research project with Akshay Bhagwatwar (Kelley School of Business, Indiana University) and my IBM Center for the Business of Government research grant.
I have a paper accepted for publication in the Journal of Urban Technology. Co-authored with Akshay Bhagwatwar (Kelley School of Business, Indiana University) this paper looks at how citizen apps are employed to solve complex urban problems.
Tackling complex urban problems requires us to examine and leverage diverse sources of information. Today, cities of all kinds and sizes capture a large amount of information in real-time. Data is captured on transportation patterns, electricity and water consumption, citizen use of government services (e.g. parking meters), and even on weather events. Through open data initiatives, government agencies are making information available to citizens. In turn, citizens are building applications that exploit this information to solve local urban problems. Citizens are also building platforms where they can share information regarding government services. Information that was previously unavailable is now being used to gauge quality of services, choose services, and report illegal and unethical behaviors (e.g. requesting bribes). To the best of our knowledge, this is the first paper to examine the range of citizen applications (‘citizen apps’) targeted to solve urban issues and their ensuing impacts on planning, decision-making, problem solving, and urban governance. We examine citizen apps that address a wide range of urban issues from those that solve public transportation challenges to those advance management public utilities and services and even public safety.
Citation: Desouza, K.C., and Bhagwatwar, A. “Opening up Information for Tackling Complex Urban Problems: A Study of Citizen Apps,” Journal of Urban Technology, Forthcoming.
Akshay Bhagwatwar and I have completed a paper on how the US Census Bureau leveraged technologies during the 2010 Census effort. The papers is being made available as part of the Metropolitan Institute Working Paper series.
Emerging technologies are transforming government agencies and the nature of governance. In this paper, we outline how the US Census Bureau leveraged emerging technologies during the 2010 census. The US Census Bureau used technologies not only to complete the 2010 census under budget, but also deployed them innovatively to engage citizens through the design of viable participatory platforms. The Census Bureau also managed risks associated with using emerging technologies effectively. The 2010 Census campaign, led by Steven J. Jost, Associate Director for Communications, focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and the infusion of technology.
Akshay Bhagwatwar is a doctoral student in the Information Systems Department at the Kelley School of Business, Indiana University. His areas of research interest are Information Technology Service Management, Virtual Collaboration and Policy Informatics. For more information on his research work please visit www.akshayb.com.
I have a paper accepted for publication in the Journal of the American Society for Information Science and Technology. The paper is titled, "Contextualizing Organizational Interventions of Knowledge Management Systems: A Design Science Perspective," and is co-authored with Peter Baloh (BISOL and IEDC Bled School of Management) and Raymond A. Hackney (Brunel University). This paper is based on Peter Baloh's dissertation. I served as chair of Peter's dissertation committee.
The research in this paper addresses how individuals’ (workers) knowledge needs influence the design of knowledge management systems (KMS) enabling knowledge creation and utilization. It is evident that KMS technologies and activities are indiscriminately deployed in most organizations with little regard to the actual context of their adoption. Moreover, it is apparent that the extant literature pertaining to knowledge management projects is frequently deficient in identifying the variety of factors indicative for successful KMS. This presents an obvious business practice and research gap which requires a critical analysis of the necessary intervention that will actually improve how workers can leverage and form organization-wide knowledge. Our research involved an extensive review of the literature, and rigorous data collection and synthesis through an empirical case analyses (Parsons Brinckerhoff and Samsung). The contribution of the research is the formulation of a model for designing KMS based upon the design-science paradigm. The essential proposition of our research is that KMS design and implementation must be contextualized towards knowledge needs and that these will differ for various organizational settings. Our findings therefore present valuable insights and further understanding of the way in which KMS design efforts should be focused.
Baloh, P., Desouza, K.C., and Hackney, R.A. “Contextualizing Organizational Interventions of Knowledge Management Systems: A Design Science Perspective,” Journal of the American Society for Information Science and Technology, Forthcoming.
I have entered into an agreement with the management team of iHear Network to join their advisory board. I am excited to help iHear Network realize their vision of developing an innovative app for smart phones. The iHear app uses text-to-speech integration to connect users to relevant stories, news, and conversations. iHear Network recently appointed Paul Simons, a former University of Washington iSchool graduate student of mine, to serve as the CEO. Please click here for the press release - iHear Network Press Release.
I will be giving two talks in France in early October. Both talks are hosted by the faculty at IÉSEG School of Management. On October 10, I will speak at IÉSEG’s Paris Campus on Designing the Innovation Process: Building, Managing, Communicating and Measuring (October 10). This talk is based on my forthcoming book, Intrapreneurship: Managing Ideas within Your Organization (University of Toronto Press, 2011).
On October 11, I will head to IESEG’s Lille Campus where I will speak on the topic of Challenges in Inter-Disciplinary Research: Strategies from Crafting Research Ideas to Publishing. In this presentation, I will share my experiences in executing inter-disciplinary research projects. Studying complex phenomenon requires us to undertake research that (1) draws on multiple disciplines, (2) engages a diverse group of stakeholders, (3) appreciates a plurality of research approaches, and (4) communicates to a diverse set of audiences. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset, beginning with the inception of ideas, then continuing to the crafting of problem statements, executing the research process, and communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrow-minded and singular research exercises, which reduce complex phenomenon in deterministic fashions so as to arrive at simplistic problems that lack relevance. I will present a method (process) for executing inter-disciplinary research that has served me well. Illustrative examples of research projects will be used to exemplify this process and outline strategies for researchers to consider when conducting inter-disciplinary research projects.
As one of Virginia Tech’s premier research initiatives, the Metropolitan Institute conducts basic and applied research on the dynamics of metropolitan complexities, such as demographics, environment, technology, design, transportation, and governance. With most of the globe's population moving to urbanized areas, the major public policy challenges of this century will require a deeper understanding of how metropolitan complexities play out across multiple jurisdictions, locations, infrastructures, and stakeholders.
The Metropolitan Institute fosters research on designing, planning, and governing of livable, sustainable, and economically-viable urban spaces. Our research embraces the challenge of addressing the intertwining variables, goals, mechanisms, and systems of accountability within this space through an integration of heterogeneous information, emerging computational mechanics, and predictive theoretical frameworks. The Metropolitan Institute offers two special capabilities to help policymakers and practitioners address these emerging public policy challenges. Firstly, the Metropolitan Institute can visualize, analyze, interpret, and employ information from a wide assortment of sources, using sophisticated analytical approaches in a cost-effective manner as part of a new era of social science research that embraces policy informatics to solving complex problems. Secondly, the Metropolitan Institute provides an interdisciplinary platform for academic researchers from public policy, to geography and planning, from economics to computational sciences, and from architecture to engineering to advance the cause of designing, planning, and administering resilient and sustainable urban spaces.
Located in the National Capital Region in Alexandria, VA, the Metropolitan Institute is housed within the College of Architecture and Urban Studies (CAUS) where it can leverage key strengths of the School of Public and International Affairs (SPIA) faculty within the Departments of Urban and Regional Planning (UAP), Public Administration and Policy (CPAP), and Government and International Affairs (GIA), while also reaching beyond the boundaries of department, college, or university, to bring together the richest collaboration of thinkers to each research question. The Metropolitan Institute advances the mission of Virginia Tech by enabling policy makers, city planners, businesses, and citizens to invent the future of resilient and sustainable metropolitans.
Made the list of important appointments and promotions in the Northern Virginia, Washington D.C. and Maryland area. See - Link
Source: "Washington area appointments and promotions for the week of Aug. 29," Washington Post, Saturday, August 27, 2011.
My latest book will be released in the Fall by the University of Toronto Press.
As an employee, you suspect that your best ideas are valuable and could greatly benefit your organization. Management also recognizes that a company's ability to compete is contingent on how well it leverages its employees' ideas. So, why are individuals at all levels of organizations typically poor advocates for ideas? Intrapreneurship provides an engaging guide for both managers and employees on how to direct the flow of ideas and foster a culture of entrepreneurship within their company's existing structure. Based on my research and experience consulting with thirty global organizations, Intrapreneurship outlines ways to mobilize all types of ideas - including blockbusters with the potential to create radically new external products and services, and more incremental innovations for improving internal processes. With practical frameworks and real life examples for both employees and managers, Intrapreneurship will help you to identify the value in your own ideas and those of others to ultimately benefit your organization.
You cannot stay competitive and lead your industry unless you mine the potential within your own organization. Desouza makes the case for identifying and empowering talent to steward innovation from within. Intrapreneurship will help you tap your company's greatest potential.
---Scott Belsky, CEO of Behance, National Bestselling Author of Making Ideas Happen
We are an organization that has built a reputation for innovative products that are game changers. Innovation calls for tenacity and rigor. Intrapreneurship is filled with ideas and solutions that will enable you to build a robust innovation program that is embraced by every employee in your organization. It is a must read for executives who want to distinguish their organizations by their capacity to harness ideas in each and every employee. Read it, now!
---Keith Allman, President, Delta Faucet Company
Intrapreneurship offers a fresh and timely perspective on how to harness – and not kill – the power of innovation that exists inside every organization – including nonprofits. In his book, Desouza masterfully weaves academic research together with real life stories across industries to show us how to foster innovation and turn the best ideas into reality. His fusion of innovation and implementation into a single, pragmatic intrapreneurship framework is where the magic happens. This book is a must read for employees and leadership alike whether you are trying to increase profits, save the world, or both.
---Neal Myrick, Executive Director, Groundwire
In corporate America, brilliant ideas that make it to market often seem like serendipitous events, and often they were. An idea found its way through the territorial land mines of the organization that more often sabotage innovation. In the world of annual capital budgets, large scale initiatives and dash boards that drive our incentive compensation, how do we as leaders foster a reliable and safe culture where innovation gets plenty of oxygen? Desouza in Intrapreneurship provides an excellent framework to foster such a culture. More importantly, this framework calls us to be servant leaders, to be leaders that help our organizations harness the intellectual power of our employees and to say “we appreciate your ideas, we welcome your ideas, we make it possible for you to work on your ideas”. Innovation need not be a serendipitous happening. It can be baked into our organizations as a competency. Desouza provides us an excellent guide to help us build and nourish an Intrapreneurship competency in our organizations.
---Weldon "Butch" Leonardson, SVP & CIO, Boeing Employees Credit Union (BECU)
Intrapreneurship is a driven from the bottom-up based upon employee initiatives. Desouza argues that ideas are at the heart of intrapreneurship. He richly illustrates his ideas from today’s businesses and incorporates theory to develop a roadmap from conception to products and services. The continuing process is: generation and mobilization, advocacy and screening, experimentation, commercialization, diffusion and implementation. There is no silver bullet, but a rationale organizational process. Desouza challenges the thinking executive to go beyond the usual organizational notions to a new way of thinking about how to realize intrapreneurship in your firm.
---Dr. Richard M. Burton, The Fuqua School of Business, Duke University
Innovation is a key strategic priority for most large companies, and most executives today have realized they cannot just give responsibility for innovation to their R&D group or their business development team - they need to make innovation everyone’s job. But how do you do that? The evidence suggests most companies actually do a terrific job of killing off the entrepreneurial endeavors of their would-be innovators, through their standardized procedures and risk-averse mentalities. Kevin Desouza’s book, Intrapreneurship: Managing Ideas within Your Organization, provides the solution. He gives guidance to the people with bright ideas, to help them build support and get their ideas taken seriously, and he offers advice on how to manage and organize a company to give these would-be intrapreneurs as much support as possible. Drawing from his own practical experience as well as decades of academic research, Desouza’s book is a must-read in companies that care about making innovation everyone’s job.
---Julian Birkinshaw, Professor of Strategic and International Management, London Business School, co-founder of the Management Innovation Lab (MLab), Fellow of the Advanced Institute of Management Research (UK), and author of Reinventing Management (2010)
As competition intensifies globally, no corporation can afford to ignore the potential of corporate entrepreneurs, or ‘intrapreneurs’, to drive growth and continual renewal. Desouza provides a new look and important contribution to the field of innovation, and he does so in a way that should be of keen interest to executives, intrapreneurs and aspiring intrapreneurs across industries. Not only does Desouza explore new territory, he does so in a highly readable, applied manner drawing from both research and practice. Intrapreneurship will enable employees and managers to overcome typical, and costly, roadblocks faced when transforming ideas into commercially viable products and services.
---Robert Wolcott, Co-Founder and Executive Director, Kellogg Innovation Network, Northwestern University
By proactively engaging managers and employees in the innovation process Desouza shows organizations how to successfully move ideas from concept through to implementation. Enabling them to harness the power of their own ideas to reduce costs, improve efficiency and generate new business growth. Desouza uses real world examples, personal insight and research to illustrate how it is done. Desouza’s book provides a pragmatic and realistic roadmap for transforming the way organizations generate and implement new ideas, internally and externally. The book provides a simple and reliable process for building Intrapreneurship as a core competency. Executives, managers and intrapreneurs will benefit from applying the principles and practices outlined in the book to achieve an innovation edge.
---Susan Foley, author of Entrepreneurs Inside, Managing Partner, Corporate Entrepreneurs, LLC.
Are you frustrated with the fact that companies often talk about the need to generate and collect their employee’s ideas, but in reality they lack tangible tools and processes to efficiently leverage these ideas into real projects and products? Despair no more! In his new book Desouza shows us how innovative companies do not only promote generation of ideas, but encourage the entrepreneurial spirit of their employees by supporting their efforts to develop and commercialize their ideas, both internally and also externally. This book is a must for all managers who are struggling to design effective innovation processes and for employees who want to learn the science, and art, of pursuing ideas to their full potential inside their organization.
---Miloš Ebner, Direktor strateškega inoviranja/ Chief Innovation Officer