Posts

The Future of Innovation in the Insurance Industry: Talk at PEMCO Insurance

pemcoOn September 10th, I will be giving a talk at PEMCO Insurance on the Future of Innovation in the Insurance Industry. I plan to outline how insurance providers can enhance service offerings and enrich customer experiences through crafting sustainable innovation processes. This talk is part of PEMCO’s @pfslive series, which brings together over 100 business professionals from the following organizations: PEMCO Insurance, School Employees Credit Union of Washington, Evergreen Bank, PEMCO Corporation, and PEMCO Technology Services, Inc.

Speaking at Talent Management – 2009

PLSI will be speaking at the 2009, Talent Management: A Systematic Approach to Acquiring, Developing, and Retaining Talent and Organizational Knowledge Conference in Scottsdale, Arizona (November 4-6, 2009). My talk will discuss key strategies global organizations employ to build effective knowledge transfer and retention strategies.

Knowledge Transfer: A System for Capturing and Transferring Institutional Memory
As an organization prepares for the departure of valuable staff, a key challenge is how to capture, store, and transfer knowledge. Managing knowledge and ensuring its transfer will increase productivity.

This session will provide useful tools and processes for selecting the best strategy to fit your organization’s culture. Participants will explore the use of technology as well as best practice approaches and tools to preserve and transmit institutional memory. Topics include:

  • The role of technology in collecting, storing, and retrieving vital knowledge
  • Methods for knowledge transfer
  • The role of document management processes
  • A process map for knowledge management and transfer
  • Best practices and alternatives

To register for the event, please click here.

Sustaining Innovation: Challenges for Incumbent Firms

rtm

A paper that I co-authored with Ashley Braganza (Brunel University) and Yukika Awazu (Bentley University) appears in the current issue of Research-Technology Management.

In today's competitive environment, the ability of an organization to innovate is paramount. While most organizations have flashes or spurts of innovation, only a handful have been able to innovate on a continuous and sustained basis. This paper surveys the challenges faced by firms when trying to build sustainable innovation programs. These findings have been derived from an examination of innovation programs in over 30 organizations in North America, Europe and Asia.

Braganza, A., Awazu, Y., and Desouza, K.C. “Sustaining Innovation is Challenge for Incumbents,” Research-Technology Management, 52(4), 2009, 46-56.

To access the paper, please click here [LINK]

A New Work Force Wave: Managing Millennials (See beyond the stereotypes of the ‘Me Generation’ to harness creativity)

I was recently interviewed for an article on innovation by Colin Simpson of the Bellingham Business Journal. To retrieve the article, please click here [LINK]. As I continue to study innovation practices in high-technology organizations, I continue to be amazed by the innovative capacities of the ‘Me Generation’….