Defending Democracies – Oxford University Press
Valeria Marcia and I have a chapter in Defending Democracies edited by Jens David Ohlin (Cornell University) and Duncan B. Hollis (Temple University) published by Oxford University Press.
Posts
Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.
Journal: Public Performance & Management Review
Co-authors: Tendai Makasi, Alireza Nili, and Mary Tate
To access the article, please click here.
Demystifying Analytical Information Processing Capability: Cybersecurity Incident Response
New paper published in Decision Support Systems.
Little is known about how organizations leverage business analytics (BA) to develop, process, and exploit analytical information in cybersecurity incident response (CSIR). Drawing on information processing theory (IPT), we conducted a field study using a multiple case study design to answer the following research question: How do organizations exploit analytical information in the process of cybersecurity incident response by using business analytics? We developed a theoretical framework that explains how organizations respond to the dynamic cyber threat environment by exploiting analytical information processing capability in the CSIR process. This, in turn, leads to positive outcomes in enterprise security performance, delivering both strategic and financial benefits. Our findings contribute to the BA and cybersecurity literature by providing useful insights into BA applications and the facilitation of analytics-driven decision making in CSIR. Further, they contribute to IPT by providing new insights about analytical information needs, mechanisms to seek analytical information, and analytical information use in the process of CSIR.
To access the paper, please click here.
Situation Awareness for Incident Response – Computers & Security
New article in Computers and Security.
How can organizations develop situation awareness for incident response: A case study of management practice
Organized, sophisticated and persistent cyber-threat-actors pose a significant challenge to large, high-value organizations. They are capable of disrupting and destroying cyber infrastructures, denying organizations access to IT services, and stealing sensitive information including intellectual property, trade secrets and customer data. Past research points to Situation Awareness as critical to effective response. However, most research has focused on the technological perspective with comparatively less focus on the practice perspective. We therefore present an in-depth case study of a leading financial organization with a well-resourced and mature incident response capability that has evolved as a result of experiences with past attacks. Our contribution is a process model that explains how organizations can practice situation awareness of the cyber-threat landscape and the broad business context in incident response.
To access the article, please click [LINK].
Pathways to the Making of Prosperous Smart Cities
New paper published with M. Hunter, B. Jacob, and T. Yigitcanlar in Journal of Urban Technology.
Pathways to the Making of Prosperous Smart Cities: An Exploratory Study on the Best Practice
In this paper, we examine the understudied issue of the pathways to smart cities. While the extant literature on smart cities offers several insights into what smart cities are, with a few notable exceptions, it has less to say about how they come to be. With this latter question in mind, we identify three pathways to smart cities: (1) a greenfield development pathway, (2) a neighborhood development pathway, and (3) a platform-oriented platform. Drawing on nine different case studies, we offer some insights into the way in which each of these pathways is, more or less, able to realize the desired smart-city objectives. While exploratory in nature, the study offers unique insights into the pathways to smart cities as well as areas for future research.
To access the paper, please click [here].
Your IQ on Emerging Technologies – PM Magazine
My article in the current issue of PM Magazine outlines key questions to ask when considering digital transformation efforts in the public sector. To read the complete article, please click here.
China Digital Currency Podcast – Center for Strategic & International Studies – ChinaPower Podcast
I spoke with Bonnie S. Glaser, senior adviser for Asia and the director of the China Power Project at the Center for Strategic and International Studies, host of the ChinaPower PODCAST, on China's plan to develop a Central Bank Digital Currency (CBDC) [LINK].
Child Care Providers and Yelp Consumer Reviews
New paper published in Early Childhood Research Quarterly. To access the paper, please click [LINK].
Hawaii International Conference on System Sciences – Best Paper Nomination
Lena Waizenegger (Auckland University of Technology), Isabella Seeber (Universität Innsbruck), Gregory Dawson (Arizona State University) and I have a paper accepted at the upcoming Hawaii International Conference on Information Systems.The paper has been nominated for a best paper award.
AI and the Public Sector – Business Horizons
I have a new article with Gregory S. Dawson (Arizona State University) and Daniel Chenok (IBM). To access the article, please click [LINK].
