I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.
Today, the Brookings Institution released the Local Government 2035: Strategic Trends and Implications of New Technologies paper as part of the Issues in Technology Innovation series.
Technological change is increasingly disruptive and destabilizing. In order to maintain effective governance systems, public sector entities must overcome stagnant tendencies and take a proactive stance—acting in the face of impending technological innovations. Future government entities must evolve into lean, responsive, and adaptive organizations capable of rapid response to societal shifts.
In this paper, we illustrate how technological advancements, such as the proliferation of drone technologies, artificial intelligence, autonomous vehicles, and peer-2-peer services, will introduce data privatization challenges and destabilize existing governance systems. In order to maintain effective service delivery, public sector entities must increasingly consider the ramifications technology will have on income inequality, fragile and conflict states, and immigration—just to name a few.
They conclude by urging policymakers and government managers to chart out trends based on data, model the interactions within complex systems, and study the pathways towards outcomes to unearth intended and unintended consequences of strategic choices. The authors argue that designing a path forward for local governments will require deliberate collaboration among diverse stakeholders, an immersive engagement with the data and scenarios that will shape local communities, and employment of decision-tools to model and simulate alternatives.
It has been a busy few weeks, so here are some research updates:
- Dashboards and IT Departments in Governing
- Citizen Disengagement and Local Governments in PM Magazine
- Several blog posts @TechTank, Brookings Institution
- Spoke at Center for Science, Policy & Outcomes (CSPO) on Delivering Practical Solutions on Urban Problems (2.12.2015)
- Briefed the National Association of State CIOs (NASCIO) Security & Privacy Committee on Cybersecurity (3.17.2015)
- Cybersecurity Interview on Federal News Radio (Show: In Depth with Francis Rose) (3.18.2015)
- Joined the Center for Science, Technology & Environmental Policy Studies, Arizona State University
Authors Kevin Desouza and Kendra Smith suggest that nonprofits are falling behind scientific and business communities in using digital technology, and offer four steps to improve how social change organizations use big data for innovation.
I will be heading to Auckland, New Zealand for the International Conference on Information Systems. First, I will be attending the AIS Council meetings for two days prior to the conference. I serve as the VP of Communication for the Association for Information Systems.
Second, I will participate as a faculty mentor for the Mid-Career Consortium.
Third, during the conference I will participate on the AIS Grand Vision for ICT-enabled Bright Society panel along with my colleagues - Helmut Krcmar - Technische Universität München; Jae Kyu Lee - Korea Advanced Institute of Science and Technology; Jane Fedorowicz - Bentley University; Ramayya Krishnan - Carnegie Mellon University.
Global societal knowledge infrastructures and communication platforms have made life and business more efficient and effective. However, many serious side effects have emerged alongside these ICT platforms, imperiling the future of this foundation. AIS is developing an initiative to investigate these problems and to envision the future of an ICT-enabled Bright Society. The initiative will encompass the development of relevant technologies, business models, public policies, social norms, international agreements, metrics of measuring national progress, and so forth. This endeavor will create many research opportunities to make AIS research outcomes more available to and significant for society.
I will be participating in two events this coming week in the beautiful Pacific Northwest. First up is a visit to Portland to participate in a panel at the Premier CIO Forum. To read more about the panel, please visit: CIO Leadership: Preparing the Next Generation – Are We Doing Enough?
Panel Description: Listen and react to the views of a diverse panel of CIOs, educators, and not-for-profit directors on how well we are doing in preparing our next generation of IT leaders. We are spending a good deal of our IT professional development budgets on helping people stay current on their technical skills, but are we preparing them to become the leaders of tomorrow? We hear we are falling behind on inspiring our best and brightest students to go into the IT field--myth or fact? If fact, what can/should we be doing to change this pattern.\
I will then fly to Seattle for the Independent Sector conference. I will participate in a panel discussion with Beth Tuttle (President and CEO, Cultural Data Project) and Phil Buchanan (President, The Center for Effective Philanthropy) to explores how non-profits can leverage data for operational and strategic gains.
Data provides real opportunities to increase efficiency, decision making, and impact. But what if the numbers aren’t relevant? What if the stats are misleading? And what if the sheer amount of data is simply overwhelming such that an organization is swimming in data but unable to stay afloat? Don’t be data rich but information poor. Join us to discuss data sharing and monitoring, as well as the attendant issues of privacy and ethics in a world of big data.
Big Data in the Public Sector: Lessons for Practitioners and Scholars
In this essay, we consider the role of Big Data analytics in the public sector. Motivating our work is the recognition that Big Data is still in its infancy and many important questions regarding the true value of Big Data remain unanswered. The question we consider is: what are the limits, or potential, of Big Data in the public sector? By reviewing the literature and summarizing insights from a series of interviews from public sector CIOs, we offer a scholarly foundation for both practitioners and researchers interested in understanding Big Data in the public sector.
Kendra Smith and I wrote a piece for Government Technology on Intrapreneurship. Public agencies need to build a capacity for intrapreneurship. Intrapreneurs invent new practices, programs, and solutions to address problems and opportunities faced by an organization. These individuals are passionate about the organizations they work for and do not just accept the status quo. They bootstrap and bootleg, they might be viewed as radical (or guerilla) by their peers, and they want to move their organizations ahead. To read more, please click here.
Rashmi Krishnamurthy and I have a paper accepted for publication in Information Polity. The paper, Big Data Analytics: The Case of the Social Security Administration, is one of the many case studies conducted during my research for my report on Big Data, published by the IBM Center for the Business of Government.
Public agencies are investing significant resources in big data analytics to mine valuable information, predict future outcomes, and make data-driven decisions. In order to foster a strong understanding of the opportunities and challenges associated with the adoption of big data analytics in the public sphere, we analyze various efforts undertaken by the United States Social Security Administration (SSA). The SSA, which is commonly referred to as the “face of the government,” collects, manages, and curates large volumes of data to provide Social Security services to US citizens and beneficiaries living abroad. The agency has made great strides in the burgeoning big data space to improve administration and delivery of services. This has included: (1) improving its arcane legacy system, (2) developing employee and end-user capability, (3) implementing data management strategies and organizational architecture, (4) managing security and privacy issues, and (5) advocating for increased investment in big data analytics. Despite these efforts, the SSA is still in the early stages of developing capability in the domain of big data analytics. By outlining challenges and opportunities facing the SSA, we discuss policy implications and explore issues to consider when public agencies begin to develop the capacity to analyze big data.
The paper is scheduled to appear later this year, in Vol. 19, Issue 3.
Kena Fedorschak, Srivatsav Kandala, Rashmi Krishnamurthy, and I won the Herbert A. Simon Best Paper Award at the Ninth International Conference on Design Science Research in Information Systems and Technology.
To read more about paper, please click here.
Press release: ASU College of Public Programs