Posts

IÉSEG School of Management – March 5-13

IESEGLooking forward to returning to IÉSEG School of Management in March to collaborate with colleagues and deliver two research presentations. Thanks to Isabelle Fagnot for organizing the visit.

Governing Mega-Scale IT Projects: The Global Public Sector Experience 

Information Technology (IT) projects are commonplace in the public sector. National, regional, and local governments continue to invest substantial resources into designing, developing, and maintaining information systems. The scale, scope, and potential impacts of IT projects continue to increase. Today, it is typical to find mega-scale IT projects in the public sector. Unfortunately, these projects seldom play out as planned. Mega-scale IT projects often fail to meet expectations, and when they fail, they do so magnificently. In this presentation, I will share lessons learned from a study of six mega-scale IT projects in the public sector. I will specifically call out governance issues associated with contracting, consultants, financing, human resources, leadership, and project management. [Flyer]

Designing Research Programs: Processes, Outputs, and Outcomes

I believe that research needs to be conducted in a manner that advances the greater public good, especially in fields that are of an applied nature (business, engineering, public policy, etc.). Research done with the sole intention of producing a journal article or conference paper is not good enough. Academia has a special responsibility to generate knowledge that advances society. In this talk, I will offer personal reflections on how to structure research programs to maximize several goals. First, to ensure the efficiency and effectiveness of the research process. Second, to maximize the potential that research outputs will be accepted by scholarly and practitioner communities. Third, to work with stakeholders to leverage the knowledge that is generated, to advance societal outcomes. I will share examples from a wide assortment of projects to elaborate on how scholars can build agile, responsive, and responsible research projects that have relevance beyond the ivory tower. I will pay particular attention to global research projects that are interdisciplinary in nature. In addition to sharing lessons about what works, I will openly share some of the trials and tribulations that I have encountered along the way. [Flyer]

Florida International University, Feb 24-26, 2016

FIU I will be visiting Florida International University later this month to deliver a research presentation at the Department of Public Administration in the Steven J. Green School of International and Public Affairs.

Information Technologies, Public Management, and Public Policy: Reflections and a Way Forward 

FIU

The public sector continues to invest heavily in information technologies (IT). Investments in IT have skyrocketed in recent times at all levels of government, from local to regional and national. These investments have been fueled by a recognition that IT have the potential to transform how we design our public institutions, deliver public services, and govern responsibly. Alas, we must take a moment to assess whether these aspirations have been fully realized. There is limited evidence that investments in IT have delivered on their promised benefits. What is even more troubling is that for every success story, we have quite a few information technology project disasters that have squandered taxpayer dollars.

We do not need to despair; we need more serious engagement on the intricacies of how technologies are introduced, managed, and leveraged within the public sector. In this talk, I will draw on over four years of research to outline critical issues that limit our ability to exploit the potential of IT in the public sector. I will draw on past research projects that have spanned topics such as designing crowdsourcing platforms, building analytical capabilities to mine big data, managing mega-scale IT projects, performance management of IT units, and emerging technologies (e.g. automated vehicles, drones, etc.). I hope to inspire researchers to take the IT management more seriously in the context of public administration, public policy, and governance.

Victoria University of Wellington – School of Government

VictoriaI am visiting Victoria University of Wellington's School of Government this week. During my visit, I will deliver a presentation on strategic management of information systems in the public sector. I will also meet with faculty and staff to learn more about the various academic and research programs with the School of Government and the Victoria Business School.

Ideas to Retire Series @ Brookings Institution

logo_Artboard 1I co-designed a new project for the Center for Technology Innovation at the Brookings Institution along with my colleague Gregory DawsonIdeas to Retire is a TechTank series of blog posts.  These posts identify outdated practices in public sector IT management and suggest new ideas for improved outcomes. I am happy to report that the series launched today!  You can find the introduction here. We will be featuring two ideas a week for the next 10 weeks.

Of the first two ideas featured, one is by James Keene (City Manager, Palo Alto, CA) co-authored with Jonathan Reichental (CIO, City of Palo Alto, CA). You can read about their idea here. The second idea is from David Bray (CIO, FCC).

Stay tuned for contributions from several other luminaries including Steve Kelman (Harvard University), John L. King (University of Michigan), Ramayya Krishnan (Carnegie Mellon University), Dan Chenok (IBM),  Alfred Ho (University of Kansas), Jane Fountain (University of Massachusetts), Marc Ott (City Manager, Austin, TX), Neal Myrick (Tableau Foundation), Ellen Lettvin (US Department of Education), Richard T. Watson (University of Georgia), José Esteves (IE Business School), and Jonathan Liebenau (London School of Economics), Phil Howard (University of Washington), among others.

Thanks to all contributors that participated in this project!

Enjoy #IdeastoRetire

 

Creating a Balanced Portfolio of Information Technology Metrics

DesouzaCoverMetricsMy new report published by the IBM Center for the Business of Government is now available.

Creating a Balanced Portfolio of Information Technology Metrics

Information technology has made possible the availability of real-time data and the tools to display that data, such as dashboards, scorecards, and heat maps. This has boosted the use of data and evidence by government decision makers in meeting their agency and program missions. But what about the use of performance metrics by agency chief information officers themselves?

Typically, CIOs have a good inventory of metrics regarding the performance of their technical infrastructure, such as server down time. Metrics on non-technical elements, however — such as innovation capacity of the IT department and the health of the overall IT organization — are in earlier stages of development. These metrics are critical for CIOs to effectively manage their IT departments, and to convey the strategic value of IT capabilities for attaining agency-wide objectives.

A balanced portfolio of metrics are needed: for project management, for operations management, and for innovation. Based on interviews with over two dozen seasoned government CIOs, the report identifies illustrative metrics that CIOs might consider adopting and offers a set of recommendation for how CIOs might go about designing, implementing, and evaluating the effectiveness of their metrics initiatives.

University of Wollongong – Research Seminar

uow I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.

I will also visit the SMART Infrastructure Facility and Global Challenges Program at the University of Wollongong.

Local Government 2035: Strategic Trends and Implications of New Technologies

11295579_10155567198015471_2381307221559114104_nToday, the Brookings Institution released the Local Government 2035: Strategic Trends and Implications of New Technologies paper as part of the Issues in Technology Innovation series.

Technological change is increasingly disruptive and destabilizing. In order to maintain effective governance systems, public sector entities must overcome stagnant tendencies and take a proactive stance—acting in the face of impending technological innovations. Future government entities must evolve into lean, responsive, and adaptive organizations capable of rapid response to societal shifts.

In this paper, we illustrate how technological advancements, such as the proliferation of drone technologies, artificial intelligence, autonomous vehicles, and peer-2-peer services, will introduce data privatization challenges and destabilize existing governance systems. In order to maintain effective service delivery, public sector entities must increasingly consider the ramifications technology will have on income inequality, fragile and conflict states, and immigration—just to name a few.

They conclude by urging policymakers and government managers to chart out trends based on data, model the interactions within complex systems, and study the pathways towards outcomes to unearth intended and unintended consequences of strategic choices. The authors argue that designing a path forward for local governments will require deliberate collaboration among diverse stakeholders, an immersive engagement with the data and scenarios that will shape local communities, and employment of decision-tools to model and simulate alternatives.

Click here to download the paper.

Dashboards, More Cybersecurity, Citizen Disengagement, and …

It has been a busy few weeks, so here are some research updates:

Big Data for Social Innovation Makes SSIR Top 10 List for 2014

Summer_2014_Cover_small_170_223Big Data for Social Innovation published in Stanford Social Innovation Review made the 2014 top ten list at #5.

Authors Kevin Desouza and Kendra Smith suggest that nonprofits are falling behind scientific and business communities in using digital technology, and offer four steps to improve how social change organizations use big data for innovation.

AIS Council Meetings and ICIS – Auckland

icis 2014 logo 170x171I will be heading to  Auckland, New Zealand for the International Conference on Information Systems. First, I will be attending the AIS Council meetings for two days prior to the conference. I serve as the VP of Communication for the Association for Information Systems.

Second, I will participate as a faculty mentor for the Mid-Career Consortium.

Third, during the conference I will participate on the AIS Grand Vision for ICT-enabled Bright Society panel along with my colleagues - Helmut Krcmar - Technische Universität München; Jae Kyu Lee - Korea Advanced Institute of Science and Technology; Jane Fedorowicz - Bentley University; Ramayya Krishnan - Carnegie Mellon University.

Global societal knowledge infrastructures and communication platforms have made life and business more efficient and effective. However, many serious side effects have emerged alongside these ICT platforms, imperiling the future of this foundation. AIS is developing an initiative to investigate these problems and to envision the future of an ICT-enabled Bright Society. The initiative will encompass the development of relevant technologies, business models, public policies, social norms, international agreements, metrics of measuring national progress, and so forth. This endeavor will create many research opportunities to make AIS research outcomes more available to and significant for society.