I will be visiting The Ohio State University on February 6th, 2013. During my visit, I will deliver a talk as part of the Baumer Lecture Series in Ohio State’s Knowlton School of Architecture. My talk will outline how technologies are changing the face of urbanization. Specifically, I will outline how citizens are leveraging technologies to develop innovations in planning and governance of urban spaces. Due to the democratization of technologies, the availability of open data, and an educated citizenry, we are seeing an unprecedented rate of innovation in the design, planning, and management of our cities today. This talk will draw on my recent research projects on smart cities, citizen apps and urban technologies, big data management, and challenges and competitions for crowdsourcing innovation.
I have been doing some reflection on my research interests and the connections between the various scientific domains in which I work. I will be on a panel, Working on Mars while Living on Earth - Balancing Demands across Disciplinary Boundaries, with Sandeep Purao (Penn State University), Ajay Vinze (Arizona State University), and Steve Sawyer (Syracuse University) at the 22nd Workshop on Information Systems and Technology where I will share some of my lessons learnt in doing interdisciplinary research and holding academic appointments in various disciplinary units from business schools to information schools and urban studies to public administration.
In this paper we introduce policy informatics as an emerging research space. Policy informatics is the study of how information systems are leveraged towards solving complex public policy problems. Leveraging information systems requires: (1) platforms for citizens to participate and engage in policy processes and with public agencies; (2) public agencies to utilize technologies to take advantage of information reservoirs for evidence-driven policy design; and (3) public agencies to be more transparent, participatory, and collaborative. Presented in this paper is one illustrative application of policy informatics. We explore human centered participatory platforms for facilitating deliberations on policy issues. When individuals and groups seek to collaborate to resolve policy issues, competing interests and adversarial positions on issues as well as an unawareness of the others’ perspectives often result in poor outcomes. Empathy is the act of imagining, understanding, and actively responding to the conditions and perspectives of another related to a particular situation. Therefore, generating and disseminating a strong feeling of empathy among members in these policy networks is crucial for mitigating conflicts. However, empathy generation and transfer is a complex challenge that requires systematic research within the design of participatory platforms. A thoughtful application of information systems (IS) can help bring diverse stakeholders together and promote cooperation. Human centered IS platforms facilitate richer communication channels and timely feedback to generate a sense of shared community to pursue shared goals. Interactive computer simulations is a form human centered participatory platform, which enables construction of synthetic environments for policy deliberation, and provides participants with an opportunity to jointly explore the decision space to understand the claims of other participants as legitimate.
Reference: Krishnamurthy, R., Desouza, K.C., Johnston, E.W., and Bhagwatwar, A. “A Glimpse into Policy Informatics: The Case of Participatory Platforms that Generate Synthetic Empathy,” Communications of the AIS, Forthcoming.
Volodymyr Lysenko and I have a paper accepted in Convergence: The International Journal of Research into New Media Technologies. Volodymyr is a former PhD student of mine that graduated from the Information School at the University of Washington. This paper draws on work he did while completing his dissertation. The paper is titled, Charting the co-Evolution of Cyberprotest and Counteraction: The Case of Former Soviet Union States from 1997-2011.
In this paper, we investigate the evolution of the modern information and communication technologies (ICTs) and the associated changes in protest-related tactics employed by two main stakeholders in the contemporary contentious political processes—dissenters and incumbent political authorities. Through in-depth investigation of the cyberprotest cases in the former Soviet states of Belarus, Moldova, Russia and Ukraine that occurred during the last decade, a coherent outline is developed of the co-evolution of ICTs-enabled protest tactics of the main counterparts in the contemporary political struggle in these countries. Particularly, it was found that there are at least three highly distinguishable levels of development of modern ICTs and the associated types of protest-related tactics employed by the main stakeholders in these events. We find that as soon as the authorities were able to effectively counteract the previous ICTs-enabled tactics by the dissenters, new developments in modern ICTs always empowered the latter to devise new effective strategies to overcome previously successful counter-revolutionary measures of the political authorities.
Reference: Lysenko, V.V., and Desouza, K.C. “Charting the co-Evolution of Cyberprotest and Counteraction: The Case of Former Soviet Union States from 1997-2011,” Convergence, Forthcoming.
Faculty of Economics, University of Ljubljana awarded my co-authored paper the runner-up prize for the the best scientific journal article at the annual research achievements event. The paper is co-authored with Miha Škerlavaj(University of Ljubljana) and Vlado Dimovski (University of Ljubljana) and examines network-based learning in organizations. I hold a visiting professorship at the University of Ljubljana.
Škerlavaj, M., Dimovski, V., & Desouza, K.C. (2010): Patterns and Structures of Intra-Organizational Learning Networks Within a Knowledge-Intensive Organization, Journal of Information Technology, 25(2):189-204.
This paper employs the network perspective to study patterns and structures of intra-organizational learning networks. The theoretical background draws from cognitive theories, theories of homophily and proximity, theories of social exchange, the theory of generalized exchange, small-worlds theory, and social process theory. The levels of analysis applied are actor, dyadic, triadic, and global. Confirmatory social network analysis (exponential random graph modeling) was employed for data analysis. Findings suggest: (1) central actors in the learning network are experienced and hold senior positions in the organizational hierarchy, (2) evidence of homophily (in terms of gender, tenure, and hierarchical level relations) and proximity (in terms of geographical and departmental distances) in learning relationships, (3) learning relationships are non-reciprocal, and (4) transitivity and high local clustering with sparse inter-cluster ties are significant for intra-organizational learning networks.
After spending over 5 years at the University of Washington, I will soon be making a change. Starting this autumn, I will assume a new role as the Director of the Metropolitan Institute at Virginia Tech. I will also hold an appointment as an associate professor (with tenure) at the Center for Public Administration and Policy within the College of Architecture and Urban Studies. While I am excited to assume my new role and take on different challenges in my academic career, I also recognize that I am leaving an excellent institution. I want to thank all of my colleagues and students at the Information School, Daniel J. Evans School of Public Affairs, and the College of Engineering, who have been wonderful collaborators and friends. I also want to acknowledge the generous support that I have received from private and government sponsors for my research institutes.
Over the next few months, I will be making the move from Seattle, WA to Alexandria, VA.
Nicholas (Nick) Sweers, a former graduate student of mine at the University of Washington Information School, and I have published a case study in the Journal of Business Strategy that illustrates the challenges of managing underground resistance. This hypothetical case study takes place at a mid-sized consulting firm specializing in innovative web development solutions. An underground resistance movement surfaces in the final stages of an organizational restructuring effort, threatening the final implementation phase. The change manager, a young senior partner at the firm, is now faced with the reality that his plan may fail. The psychological underpinnings of the movement, rooted in the natural human tendency to resist change, provide a framework for examining the inherent difficulty of successful change management.
The article can be accessed here: [LINK]
Sweers, N.D. and Desouza, K.C. “Shh! It’s Vive La Résistance…,” Journal of Business Strategy, 31 (6), 2010, 12-21.
My first post on the Harvard Business Review site when live today! The post was written in collaboration with H. James Wilson and is titled, The Zombie Workplace Survival Guide. The post provides a few pointers to get your employees to innovate at their best. We would love to hear your comments on the ideas presented.
My paper with Volodymyr Lysenko on the role of Internet-based information flows and technologies in electoral revolutions is now available on First Monday.
Internet–based information and communication technologies (ICTs) and the information flows they support have played an important role in the advancement of society. In this paper we investigate the role of Internet–based ICTs in electoral revolutions. Employing a case study approach, we examine the part played by ICTs during the Orange Revolution in Ukraine (2000–2004). Roles and activities of the dissenters, as well as their associates, the incumbent authorities and their allies are analyzed with regard to Internet–based technologies during the electoral revolution in Ukraine. The case of the Orange Revolution is particularly salient, as even though only one to two percent of the Ukrainian population had access to the Internet, this was sufficient to mobilize the citizens towards an eventually successful revolution. This paper lays the groundwork for further investigations into use of ICTs by political dissenters.
Lysenko, V.V. and Desouza, K.C. “Role of Internet-based Information Flows and Technologies in Electoral Revolutions: The Case of Ukraine’s Orange Revolution,” First Monday, 15 (9), 2010, Available Online at: [LINK]
Sandeep Purao (IST, Penn State University) and I have a paper accepted for presentation at the International ACM Conference on Management of Emergent Digital EcoSystems (MEDES’10) (Bangkok, Thailand).
Abstract: Large IT projects, such as the US Government’s Internal Revenue Service Business Modernization Effort, can take a decade or more and consume billions of dollars. Traditional approaches to the study of such projects emphasize concerns such as requirements monitoring, progress tracking and risk mitigation. We propose an alternative approach guided by a digital ecosystems view instead of a hierarchical, decision-oriented view. We argue that this perspective is more suited to understand how such projects evolve and cause changes in the underlying digital ecosystem characterized by not only the IT infrastructure but also the transactional relationships among stakeholders. We illustrate our arguments by drawing on an archaeological case study of the IRS effort, and discuss implications of the digital ecosystem perspective for the study of large IT projects.
Reference: Purao, S., and Desouza, K.C. “Large IT Projects as Interventions in Digital Ecosystems,” In Proceedings of the International ACM Conference on Management of Emergent Digital EcoSystems (MEDES'10), Bangkok, Thailand (October 26-29. 2010).