On September 10th, I will be giving a talk at PEMCO Insurance on the Future of Innovation in the Insurance Industry. I plan to outline how insurance providers can enhance service offerings and enrich customer experiences through crafting sustainable innovation processes. This talk is part of PEMCO’s @pfslive series, which brings together over 100 business professionals from the following organizations: PEMCO Insurance, School Employees Credit Union of Washington, Evergreen Bank, PEMCO Corporation, and PEMCO Technology Services, Inc.
I will be speaking at the 2009, Talent Management: A Systematic Approach to Acquiring, Developing, and Retaining Talent and Organizational Knowledge Conference in Scottsdale, Arizona (November 4-6, 2009). My talk will discuss key strategies global organizations employ to build effective knowledge transfer and retention strategies.
Knowledge Transfer: A System for Capturing and Transferring Institutional Memory
As an organization prepares for the departure of valuable staff, a key challenge is how to capture, store, and transfer knowledge. Managing knowledge and ensuring its transfer will increase productivity.
This session will provide useful tools and processes for selecting the best strategy to fit your organization’s culture. Participants will explore the use of technology as well as best practice approaches and tools to preserve and transmit institutional memory. Topics include:
- The role of technology in collecting, storing, and retrieving vital knowledge
- Methods for knowledge transfer
- The role of document management processes
- A process map for knowledge management and transfer
- Best practices and alternatives
To register for the event, please click here.
Chris Rivinus (Parsons Brinckerhoff), Peter Baloh (University of Ljubljana) and I have authored a paper for the itAIS VI Conference - Toward Fusion in the Interconnected World: Exploring the Connection between Organizations and Technology (October 2-3, 2009). The paper titled, “Improving Data Visualization for High-Density Information Transfer in Social Network Analysis Tools”, examines highlights from the last 30 years of dialogue about visualization as a basis for decision making in urban design, and suggests three areas in which SNA software designers should focus efforts to evolve more effective tools for organizational and IS design: realism, detail and changes over time.
One of the core issues in data and knowledge transfer is the appropriateness of transfer mechanisms. Often, understanding of problems and decision making by knowledge workers, can be improved by appropriate information and knowledge visualization. As businesses turn towards collaboration and innovation for competitive advantage, Social Network Analysis (SNA) tools have provided means of understanding existing employee network dynamics including the pathway of information shared between individual members. However, these tools have not been widely adopted for the purposes of organizational and information systems (IS) design. Possible explanations as to why SNA has not been more widely adopted as a design tool can be found in literature focusing on visualization as a modeling and decision making tool for urban design. This paper examines highlights from the last 30 years of dialogue about visualization as a basis for decision making in urban design, and suggests three areas in which SNA software designers should focus efforts to evolve more effective tools for organizational and IS design: realism, detail and changes over time. This discourse not only furthers applicability of SNA as a tool on its own by proposing how to design improved technological solutions, but it also suggests areas of exploration for IS product development generally
A paper that I co-authored with Ashley Braganza (Brunel University) and Yukika Awazu (Bentley University) appears in the current issue of Research-Technology Management.
In today's competitive environment, the ability of an organization to innovate is paramount. While most organizations have flashes or spurts of innovation, only a handful have been able to innovate on a continuous and sustained basis. This paper surveys the challenges faced by firms when trying to build sustainable innovation programs. These findings have been derived from an examination of innovation programs in over 30 organizations in North America, Europe and Asia.
Braganza, A., Awazu, Y., and Desouza, K.C. “Sustaining Innovation is Challenge for Incumbents,” Research-Technology Management, 52(4), 2009, 46-56.
To access the paper, please click here [LINK]
I have a new paper accepted for publication. The paper, “Information and Knowledge Management in Public Sector Networks: The Case of the US Intelligence Community” will appear in the International Journal of Public Administration.
This paper contributes to the public management literature by exploring the critical challenges that underpin the construction of robust information and knowledge management strategies in networked settings. The ability of the network to sustain itself, thrive, and achieve its objectives depends on the success that the network has in organizing and coordinating its constituent organizations. The network’s collaborative information and knowledge management strategy is critical to the functioning of the network and the achievement of objectives. A robust information and knowledge management strategy will bring organizations in the network together, help them share resources, collaborate on efforts, and further their objectives in a holistic manner. An inadequate information and knowledge management strategy might lead to disconnects in organizations due to lack of information sharing, poor collaborative knowledge generation, lack of coordination, leading to a fragmented network. Drawing on a multi-year, multi-method, and multi-organization study of the United States Intelligence Community (USIC), the paper puts forth a comprehensive framework to examine information and knowledge management challenges within the USIC, as well as other organizations.
I was recently interviewed for an article on innovation by Colin Simpson of the Bellingham Business Journal. To retrieve the article, please click here [LINK]. As I continue to study innovation practices in high-technology organizations, I continue to be amazed by the innovative capacities of the ‘Me Generation’….