Posts

Beijing Universities – Technological Innovation and the Public

I will be giving research presentations at Renmin University (School of Public Administration and Policy) and Beijing Forestry University (School of Humanities and Social Sciences) on November 3, 2017

Technological Innovation and the Public: 3Ps - Purpose, Process, and Products

Technological innovations are fundamentally transforming all aspects of our society. I am particularly concerned with how technological innovations impact 1) the design of our public institutions, 2) the apparatuses through which we shape, implement, and evaluate public policies, and 3) our governance frameworks for public goods. I believe that research needs to be conducted in a manner that advances the greater public good, especially in fields that are of an applied nature. Academia has a special responsibility to generate knowledge that advances society. Studying complex phenomena requires us to undertake research that 1) draws on multiple disciplines, 2) engages a diverse group of stakeholders, 3) appreciates a plurality of research approaches, and 4) generates actionable solutions. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset; beginning with the inception of ideas, continuing to the crafting of problem statements, executing the research process, and then communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrowly focused research exercises. Drawing on over a dozen research projects, this presentation will highlight key strategic management challenges confronting public agencies as they try to keep up with the rapid pace of technological innovations. Opportunities for use-inspired research will be discussed. In addition, I will present a working model for executing inter-disciplinary research that has served me well. I will openly share some of the trials and tribulations that I have encountered along the way.

2017 Global Cities Forum, China Institute for Urban Governance, Shanghai Jiao Tong University

I am looking forward to my upcoming trip to Shanghai. I will deliver a keynote address at the 2017 Global Cities Forum hosted by the China Institute for Urban Governance at Shanghai Jiao Tong University.

The Smart City Bandwagon: Have We Lost our Way?

Cities around the world are investing significant resources to transform themselves into smarter (more intelligent) entities. While there is no doubt that these efforts are important and valuable, I am troubled with how these efforts have evolved. Too often, I see efforts that focus predominantly on the technical and data elements of the equation, without much care to how they impact the social, economic, and civic elements. Drawing on my recent research, I will argue that we need to reframe the dominant conversation on smart cities. Cities across the globe have become more fragile over the last few years. Infrastructure, economic, social, political, and civic elements impact the level of fragility in a city. We need to focus our conversation on how we can use technology for social good to address issues such as a preserving and strengthening the social compact, implementing technical solutions responsibly, and designing governance frameworks that account for a diversity of interests, aspirations, and values. I will outline design practices to reflect upon as we work toward making our communities more livable, just, sustainable, and resilient. As John Christopher Jones reminds us " design everything on the assumption that people are not heartless or stupid but marvelously capable, given the chance.

My Research Mind – A Little Messy

I have been doing some reflection on my research interests and the connections between the various scientific domains in which I work. I will be on a panel, Working on Mars while Living on Earth - Balancing Demands across Disciplinary Boundaries, with Sandeep Purao (Penn State University), Ajay Vinze (Arizona State University), and Steve Sawyer (Syracuse University) at the 22nd Workshop on Information Systems and Technology where I will share some of my lessons learnt in doing interdisciplinary research and holding academic appointments in various disciplinary units from business schools to information schools and urban studies to public administration.

For a sneak preview here is a graphical description of my research spheres.

Below is a graphical description of my research trajectory mapped across various dimensions.

On “In Depth with Francis Rose” for Federal News Radio Discussing Challenge.Gov

I was interviewed on our Challenge.gov report to be released by the IBM Center for the Business of Government on “In Depth with Francis Rose" for Federal News Radio. The report will be released on September 4, 2012. To listen to the interview, please click: http://www.federalnewsradio.com/86/3012861/In-Depth-interviews---August-29

Leveraging Intrapreneurship towards Organizational Change @ PMI Phoenix Chapter

I will be giving two talks to the Project Management Institute's Phoenix Chapter. Both talks will be on Leveraging Intrapreneurship towards Organizational Change: A Focus on Process Management. The first talk will take place on August 15 @ Dave and Busters (Desert Ridge-North Valley), and the second talk on August 16 @ Doubletree Suites (44th Street and Van Buren-South Valley). The talk will be based on my recent book, Intrapreneurship: Managing Ideas Within Your Organization. If you are in the Phoenix metropolitan area, please stop by.

Resiliency and Community Resiliency: An Interview

Since I was busy in Lisbon and Guimarães, I could not attend the 2012 Ridenour Faculty Fellowship Conference. Given that I was supposed to be on a panel discussing forms of resilience, I was interviewed before I left for Portugal. The interview was conducted by Maggie Cowell, an assistant professor of Urban Affairs and Planning in the School of Public and International Affairs, Virginia Tech.

Developing Innovative Apps for Challenges: A Series of Interviews with App Developers

Over the next few weeks, my research team and I will be interviewing prominent App Developers. All interviewees contributed apps for various challenges run by Federal agencies (e.g. the FCC/Knight Foundation Apps for Communities Challenge, NLM Show Off Your Apps Challenge, etc), and, in most cases, even received prizes and recognition for their apps. These interviews are being conducted for our project, Citizen Apps as a Democratizing Technology: Challenges and Opportunities for Federal Agencies, which has received funding from the IBM Center for the Business of Government. When we complete interviews, and conditional on receiving permission from the interviewee, I will be featuring the developer, their app, and key take-a-ways from the conversation on my blog. Below is a list of developers who we have interviewed to date:

This is an exciting project and we are learning a lot from our interviews. Our goal is to arrive at actionable knowledge that will increase the effectiveness of challenges run by federal agencies. In addition to publishing our findings in a report, we will be writing several smaller pieces for various outlets. If you are interested in receiving a copy of our report, please contact us at the Metropolitan Institute.

Please send me an email, if:

  • you are App Developer and would like to be interviewed for this project (our highest priority is to interview developers who have contributed to various challenges sponsored by federal agencies)
  • you use an app that was developed for a government challenge
  • you have connections within the federal government that can connect us with agency personnel that designed (or managed) challenges

 

Citizen Apps to Solve Complex Urban Problems – Journal of Urban Technology

I have a paper accepted for publication in the Journal of Urban Technology. Co-authored with Akshay Bhagwatwar (Kelley School of Business, Indiana University) this paper looks at how citizen apps are employed to solve complex urban problems.

Abstract:

Tackling complex urban problems requires us to examine and leverage diverse sources of information. Today, cities of all kinds and sizes capture a large amount of information in real-time. Data is captured on transportation patterns, electricity and water consumption, citizen use of government services (e.g. parking meters), and even on weather events. Through open data initiatives, government agencies are making information available to citizens. In turn, citizens are building applications that exploit this information to solve local urban problems. Citizens are also building platforms where they can share information regarding government services. Information that was previously unavailable is now being used to gauge quality of services, choose services, and report illegal and unethical behaviors (e.g. requesting bribes). To the best of our knowledge, this is the first paper to examine the range of citizen applications (‘citizen apps’) targeted to solve urban issues and their ensuing impacts on planning, decision-making, problem solving, and urban governance. We examine citizen apps that address a wide range of urban issues from those that solve public transportation challenges to those advance management public utilities and services and even public safety.

Citation: Desouza, K.C., and Bhagwatwar, A. “Opening up Information for Tackling Complex Urban Problems:  A Study of Citizen Apps,” Journal of Urban Technology, Forthcoming.