Capturing the Wisdom of Crowds
Combining citizen intelligence and online civic platforms.
By Kevin C. Desouza and Kendra L. Smith
Technology platforms for citizen intelligence are springing up quickly. Platforms such as Deliberatorium, DebateGraph, Cohere, YourView, and CoPe_it! all allow for extensive discourse. Each has special features such as multiple ways to contact other users and participate in discussion boards. Additionally, these platforms employ social analytics, discourse analytics, and social network maps. These sites allow users to gather information and debate ideas and solutions to specific community issues.
Users can also add evidence and information to other users' claims, which triggers conversations and sharing. In many U.S. cities, leaders are finding value in citizen intelligence. Online civic platforms tend to fall into four main categories, as one of us has also noted in an upcoming Journal of Urban Technology article. To read the more, please click here.
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