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ICMA Research Fellow 2018-2019

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ICMA Press Release (October 23, 2018) - "ICMA has selected its inaugural group of research fellows, recognizing outstanding action-oriented research approaches to deal with local governments’ most pressing issues. Fellowships will fund four thought leaders to study topics ranging from equity measures for managing urban performance to developing successful innovation training programs for local officials, adding to ICMA’s vast knowledge base of research and leading practices in local government leadership and management. "

To read the full press release is available here.

Shanghai Jiao Tong University – Oct 17-29

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I will be spending two weeks in China at Shanghai Jiao Tong University. During my visit, I will create research partnerships with colleagues in academia, industry, and the public sector. I will deliver two public lectures during my visit.

Oct 23: Shaping the Future of Autonomous Systems in Society

Emerging technologies are fundamentally impacting and transforming all aspects of our society. I am particularly concerned with how technological innovations impact 1) the design of our public institutions, 2) the apparatuses through which we shape, implement, and evaluate public policies, and 3) our governance frameworks for public goods. All indications suggest that we are moving toward a world where autonomous systems will dictate how we interface and interact with other agents and objects in our society. We can take advantage of emerging technologies to make our societies more livable, just, resilient, and sustainable. To realize this future, we need active and sustained engagement by scholars across a myriad of disciplines, especially public policy and management.

Public policy and governance scholars have largely been absent when it comes to engineering efforts related to the design and deployment of autonomous systems and policy debates that will shape their impact on our society. In this talk, I will outline why we need active engagement by public policy and management scholars during phases of autonomous systems development and implementation. Examples will be drawn from over a dozen research engagements that have studied emerging technologies in the public sector, from predictive analytic systems to blockchain, social media platforms, and machine learning algorithms. I will outline key governance dilemmas and policy challenges confronting public agencies as they try to keep up with the rapid pace of technological innovations.

Oct 27: Digital Governance in a World of Autonomous Systems

Emerging technologies are fundamentally impacting and transforming all aspects of our society. I am particularly concerned with how technological innovations impact 1) the design of our public institutions, 2) the apparatuses through which we shape, implement, and evaluate public policies, and 3) our governance frameworks for public goods. All indications suggest that we are moving toward a world where autonomous systems will dictate how we interface and interact with other agents and objects in our society. We can take advantage of emerging technologies to make our societies more livable, just, resilient, and sustainable. We need bold imagination and action to shape the future we want. This talk will outline how the public sector can take a leadership role in the design, development, and deployment of autonomous systems.

The October 27th take place as part of the 2018 Global Cities Forum.

I hold a distinguished visiting research fellow appointment at the China Institute for Urban Governance at Shanghai Jiao Tong University

Information Systems Research that Makes a Difference: A Modest Proposal

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I will be speaking at SDA Bocconi School of Management on March 7, 2017. Thanks to Ferdinando Pennarola, Department of Management and Technology, for hosting the visit.

Information Systems Research that Makes a Difference: A Modest Proposal

I believe that research needs to be conducted in a manner that advances the greater public good, especially in fields that are of an applied nature (business, engineering, public policy, etc.). Research done with the sole intention of producing a journal article or conference paper is not good enough. Academia has a special responsibility to generate knowledge that advances society. Studying complex phenomenon requires us to undertake research that (1) draws on multiple disciplines, (2) engages a diverse group of stakeholders, (3) appreciates a plurality of research approaches, and (4) communicates to a diverse set of audiences. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset, beginning with the inception of ideas, and then continuing to the crafting of problem statements, executing the research process, and communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrowly focused research exercises.

In this talk, I will offer personal reflections on how to structure research programs to maximize several goals. First, to ensure the efficiency and effectiveness of the research process. Second, to maximize the potential that research outputs will be accepted by scholarly and practitioner communities. Third, to work with stakeholders to leverage the knowledge that is generated, to advance societal outcomes. I will share examples from a wide range of projects to elaborate on how scholars can build agile, responsive, and responsible research projects that have relevance beyond the ivory tower.

I will present a method (process) for executing inter-disciplinary research that has served me well. Illustrative examples of research projects will be used to exemplify this process and outline strategies for researchers to consider when conducting inter-disciplinary research projects. I will pay particular attention to global research projects that are interdisciplinary in nature. In addition to sharing lessons about what works, I will openly share some of the trials and tribulations that I have encountered along the way.

Salzburg Global Forum on the Future of Public Service

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sgf Heading to Salzburg, Austria to spend a few days at the Schloss Leopoldskron to discuss the Future of Public Service hosted by the Salzburg Global Forum. For more details, please see here.

Familiar public services and institutions are in the early stage of radical renewal that may render them unrecognizable by 2050. New technologies and societal transformation are reconfiguring the interdependent world at unprecedented speed. New concepts and demands for more flexible and dynamic public service are emerging at all levels, from 'megapolitan' cities to supranational organizations.

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2016 Technology Forum – Ottawa County, Michigan

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OC_Tech_Forum_LogoWill be heading to Michigan later this month to keynote the 2016 Technology Forum.

Realizing the Promise of (Open, Mobile, and Big) Data and Technologies for Local Governments

How can we harness data towards innovative local governance that advances our communities? Today, we have all heard about open data, mobile data, and even big (and very big) data. We have also seen a rise in civic hackathons, competitions, and challenges that engage innovators to solve complex problems and promote the use of data analytics for global development. In this presentation, I will use a wide assortment of cases to illustrate a key point, i.e., while we have made great strides in leveraging technology and data, we have undermined its potential due to an under-appreciation of governance and policy nuances. Do not despair! I will outline a series of actionable steps that can be undertaken to rectify this deficiency. Specifically, I will focus on how can we create data-driven development labs to tackle some of our most vexing social and policy challenges.

WHEN: Friday, April 29, 2016, 8:30am-4:00pm
WHERE: Ottawa County Fillmore Complex, West Olive, MI (Map). Enter parking lot B, forum is in main conference room of the County Administration building, second floor, west wing.

Creating a Balanced Portfolio of Information Technology Metrics

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DesouzaCoverMetricsMy new report published by the IBM Center for the Business of Government is now available.

Creating a Balanced Portfolio of Information Technology Metrics

Information technology has made possible the availability of real-time data and the tools to display that data, such as dashboards, scorecards, and heat maps. This has boosted the use of data and evidence by government decision makers in meeting their agency and program missions. But what about the use of performance metrics by agency chief information officers themselves?

Typically, CIOs have a good inventory of metrics regarding the performance of their technical infrastructure, such as server down time. Metrics on non-technical elements, however — such as innovation capacity of the IT department and the health of the overall IT organization — are in earlier stages of development. These metrics are critical for CIOs to effectively manage their IT departments, and to convey the strategic value of IT capabilities for attaining agency-wide objectives.

A balanced portfolio of metrics are needed: for project management, for operations management, and for innovation. Based on interviews with over two dozen seasoned government CIOs, the report identifies illustrative metrics that CIOs might consider adopting and offers a set of recommendation for how CIOs might go about designing, implementing, and evaluating the effectiveness of their metrics initiatives.

Capturing the Wisdom of Crowds – Planning

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APAI have an article in the current issue of the American Planning Association's Planning magazine.

Capturing the Wisdom of Crowds

Combining citizen intelligence and online civic platforms.

By Kevin C. Desouza and Kendra L. Smith

Technology platforms for citizen intelligence are springing up quickly. Platforms such as Deliberatorium, DebateGraph, Cohere, YourView, and CoPe_it! all allow for extensive discourse. Each has special features such as multiple ways to contact other users and participate in discussion boards. Additionally, these platforms employ social analytics, discourse analytics, and social network maps. These sites allow users to gather information and debate ideas and solutions to specific community issues.

Users can also add evidence and information to other users' claims, which triggers conversations and sharing. In many U.S. cities, leaders are finding value in citizen intelligence. Online civic platforms tend to fall into four main categories, as one of us has also noted in an upcoming Journal of Urban Technology article. To read the more, please click here.

To read the print version, please click here.