Posts

Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector

Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.

Journal: Public Performance & Management Review

Co-authors: Tendai MakasiAlireza Nili, and Mary Tate

To access the article, please click here.

Demystifying Analytical Information Processing Capability: Cybersecurity Incident Response

New paper published in Decision Support Systems

Little is known about how organizations leverage business analytics (BA) to develop, process, and exploit analytical information in cybersecurity incident response (CSIR). Drawing on information processing theory (IPT), we conducted a field study using a multiple case study design to answer the following research question: How do organizations exploit analytical information in the process of cybersecurity incident response by using business analytics? We developed a theoretical framework that explains how organizations respond to the dynamic cyber threat environment by exploiting analytical information processing capability in the CSIR process. This, in turn, leads to positive outcomes in enterprise security performance, delivering both strategic and financial benefits. Our findings contribute to the BA and cybersecurity literature by providing useful insights into BA applications and the facilitation of analytics-driven decision making in CSIR. Further, they contribute to IPT by providing new insights about analytical information needs, mechanisms to seek analytical information, and analytical information use in the process of CSIR.

To access the paper, please click here.

Knowledge Cities World Summit 2019, Florianópolis, Brazil

Looking forward to my visit to Florianópolis, Brazil. I will deliver a masterclass on governance and innovation in smart cities as part of a Council on Australia Latin America Relations (COALAR) grant funded by the Department of Foreign Affairs and Trade, Australia at the KCWS2019: SUSTENTABILIDADE E INOVAÇÃO NA ERA DO CONHECIMENTO.

The Growing Fragility of Cities – 2019 ICMA Annual Conference

I will present findings from my research on fragile cities at the 2019 Annual ICMA Conference. This research was funded by ICMA as part of my research fellowship. Michael Hunter collaborated with me on this research project.

Resiliency, cybersecurity, and creating more sustainable places are all topics being discussed by local government practitioners and scholars. Could it be that as local governments are increasing reliance on technology that they are becoming more fragile in the absence of considering some of the socio-economic consequences? Join this roundtable to offer your thoughts and opinions.