Quantum Computing for Public Value: Insights from Australia

New report co-authored with Samar Fatima for the IBM Center for the Business of Government. Quantum computing is evolving from the fantastical to the achievable. Accelerated developments show promise for leveraging quantum computing to address previously intractable problems in government. The technology can foster immense potential benefits for the public, alongside far-reaching implications from using […]

Enabling cybersecurity incident response agility through dynamic capabilities

New paper co-authored with Humza Naseer, Sean B Maynard, and Atif Ahmad published in European Journal of Information Systems.  We explore how organisations enable agility in their cybersecurity incident response (IR) process by developing dynamic capabilities using real-time analytics (RTA). Drawing on RTA practices in the IR process at three large financial organisations, we develop a framework to explain […]

Digitalization and Sustainability: Advancing Digital Value

Kathryn Brohman (Queen’s University), Gregory S. Dawson (Arizona State University) and I have a new book currently in press. Addressing the key research question of how organizations transform to generate new forms of public and shareholder value by leveraging digital technology, expert contributors provide a deep dive into a diverse variety of business models from around the globe. […]

Metaverse-enabled entrepreneurship

New paper co-authored with Jörg Weking, Erwin Fielt, and Marek Kowalkiewicz published in Journal of Business Venturing Insights. Metaverse is expected to be a trillion-dollar market within this decade and to change the nature of entrepreneurship. However, research on metaverse, its opportunities, and challenges, as well as the nature of entrepreneurship remains scarce. This study lays […]

Mitigating Urban Heat

New paper co-authored with Matthias Tuczek, Kenan Degirmenci, Richard T. Watson, TanYigitcanlar, and Michael H. Breitner published in Urban Climate. Mitigating urban heat with optimal distribution of vegetation and buildings The impact of climate change on cities poses a growing global threat, which is exacerbated by the urban heat island (UHI) effect. The optimal distribution […]

A Typology of Chatbots in Public Service Delivery – IEEE Software

New paper co-authored with Tendai Makasi, Alireza Nili, and Mary Tate has been published in IEEE Software. Chatbots are being used in an increasingly wide range of public services and present several benefits for public service delivery. Our typology contributes to effective chatbot-mediated service delivery in the public service context. To access the paper, please […]

Digital Transformation in the Resource and Energy Sectors

New paper co-authored with Parisa Maroufkhani, Robert K.Perrons, and Mohammad Iranmanesh published in Resources Policy. The forces of digital transformation have delivered significant benefits like sustainable development and economic growth in a range of early adopter industries such as retail and manufacturing but, despite these potential benefits, the resource and energy sectors have been relative latecomers to digitalization simply […]

International Dialogue: Emerging Technology for Response and Recovery

In a post-pandemic world, homeland security and border control agencies are being tasked with transforming how they respond and operate in a highly digitalized environment, while ensuring safety and prosperity of citizens and country. Critical challenges that agencies face include the increasing volume of incidents and emergencies, overly complex trade and immigration processes, and evolving […]

Interagency Collaboration within the City Emergency Management Network

New paper co-authored with Bo Fan and Zhoupeng Li published in Disasters. Interagency collaboration within the city emergency management network: a case study of Super Ministry Reform in China Emergencies continue to become ever more complex; responding to them, therefore, often is beyond the capabilities and capacities of any single public agency. Hence, collaboration among […]