Posts

Will AI ever sit at the C-suite table? The future of senior leadership

Graeme J. Watson, Vincent M. Ribiere, JakaLindi? and I have an article accepted in Business Horizons.

As the sophistication of artificial intelligence (AI) systems develop and AI becomes a key element of organizational strategy across a wide spectrum of industries, new demands are being placed on senior leaders. To understand the growing challenges leaders will face in the age of AI, we conducted interviews with 33 senior leaders in several countries across a wide range of industries. Our research highlights key capabilities and skills that leaders will require. Underlying these capabilities is a mindset oriented toward continuous learning and self-development, which will enable ongoing and rapid adaptation to change. Our findings identified the following key capabilities: digital know-how, data-driven focus, networking, ethics, and agility. To successfully navigate the coming era, senior leaders will need to focus on reskilling the workforce, recruiting and retaining highly skilled talent, building an intrapreneurial culture, and managing unprecedented changes in technologies and the nature of work.

To access the article [LINK]

Demystifying Analytical Information Processing Capability: Cybersecurity Incident Response

New paper published in Decision Support Systems

Little is known about how organizations leverage business analytics (BA) to develop, process, and exploit analytical information in cybersecurity incident response (CSIR). Drawing on information processing theory (IPT), we conducted a field study using a multiple case study design to answer the following research question: How do organizations exploit analytical information in the process of cybersecurity incident response by using business analytics? We developed a theoretical framework that explains how organizations respond to the dynamic cyber threat environment by exploiting analytical information processing capability in the CSIR process. This, in turn, leads to positive outcomes in enterprise security performance, delivering both strategic and financial benefits. Our findings contribute to the BA and cybersecurity literature by providing useful insights into BA applications and the facilitation of analytics-driven decision making in CSIR. Further, they contribute to IPT by providing new insights about analytical information needs, mechanisms to seek analytical information, and analytical information use in the process of CSIR.

To access the paper, please click here.

Data Governance – Cutter Business Technology Journal

An article I co-authored with Gregory S. Dawson (Arizona State University) and James S. Denford (Royal Military College of Canada) appears in the current issue of the Cutter Business Technology Journal. 

We focus our article on a fundamental organizational question: in a medium-to-large organization, should data governance be centralized or decentralized (or, possibly, federated)? There are pros and cons for both centralization and decentralization. The overall business strategy needs to be considered: in some conglomerates of disparate business lines, there may be little commonality to the information being managed by the various divisions. However, decentralization still causes duplication of effort and risks inconsistencies across the enterprise. The authors give concrete examples that link the IT governance modality — centralized or decentralized — with performance outcomes. They generally favor a centralized model and provide the reader with specific recommendations on how to centralize data governance in organizations and how to implement this model successfully.

The article is available here.

Coverage – Delivering Artificial Intelligence in Government – Government Matters

Dan Chenok, executive director of the IBM Center for the Business of Government, discussed my recently released report - Delivering Artificial Intelligence in Government: Challenges and Opportunities - on Government Matters

Also covered in Government Executive, Routefifty.comNextgov

Europe Research Visit – France, Belgium, England

I will be visiting colleagues at Audencia Business School (France), University of Antwerp (Belgium), and Lancaster University (England) over the next couple of weeks. During my visit, I will deliver several public lectures, attend research forums,  and work on collaborative research projects.

Schedule:

Audencia Business School - Research presentation: November 13, 2017
Antwerp Management School – Research presentation: November 15, 2017; IT Governance Discussion with Graduate Students
Lancaster University Management School – Research presentation: November 16, 2017; Centre for Technological Futures Round Table

IÉSEG School of Management – March 5-13

IESEGLooking forward to returning to IÉSEG School of Management in March to collaborate with colleagues and deliver two research presentations. Thanks to Isabelle Fagnot for organizing the visit.

Governing Mega-Scale IT Projects: The Global Public Sector Experience 

Information Technology (IT) projects are commonplace in the public sector. National, regional, and local governments continue to invest substantial resources into designing, developing, and maintaining information systems. The scale, scope, and potential impacts of IT projects continue to increase. Today, it is typical to find mega-scale IT projects in the public sector. Unfortunately, these projects seldom play out as planned. Mega-scale IT projects often fail to meet expectations, and when they fail, they do so magnificently. In this presentation, I will share lessons learned from a study of six mega-scale IT projects in the public sector. I will specifically call out governance issues associated with contracting, consultants, financing, human resources, leadership, and project management. [Flyer]

Designing Research Programs: Processes, Outputs, and Outcomes

I believe that research needs to be conducted in a manner that advances the greater public good, especially in fields that are of an applied nature (business, engineering, public policy, etc.). Research done with the sole intention of producing a journal article or conference paper is not good enough. Academia has a special responsibility to generate knowledge that advances society. In this talk, I will offer personal reflections on how to structure research programs to maximize several goals. First, to ensure the efficiency and effectiveness of the research process. Second, to maximize the potential that research outputs will be accepted by scholarly and practitioner communities. Third, to work with stakeholders to leverage the knowledge that is generated, to advance societal outcomes. I will share examples from a wide assortment of projects to elaborate on how scholars can build agile, responsive, and responsible research projects that have relevance beyond the ivory tower. I will pay particular attention to global research projects that are interdisciplinary in nature. In addition to sharing lessons about what works, I will openly share some of the trials and tribulations that I have encountered along the way. [Flyer]

Deakin University – Research Seminar

Deakin_Worldly_LogoI am enjoying two weeks in Melbourne. I have been collaborating with colleagues from Deakin University and the University of Melbourne on research projects. On Tuesday, I will deliver a research seminar at the Faculty of Business and Law on IT Experiments for Social and Policy Innovation: A Design Science Perspective.

Information systems are critical assets that need to be strategically leveraged for social and policy innovation. In this presentation, I will highlight ongoing research projects showcasing how analytical, computational, and visualization technologies can be employed to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments focusing on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation. Finally, a design-science inspired model to co-create innovative IT solutions will be presented.

On Wednesday, I will be spending the entire day meeting with researchers and faculty at the University of Melbourne.

University of Wollongong – Research Seminar

uow I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.

I will also visit the SMART Infrastructure Facility and Global Challenges Program at the University of Wollongong.

Local Government 2035: Strategic Trends and Implications of New Technologies

11295579_10155567198015471_2381307221559114104_nToday, the Brookings Institution released the Local Government 2035: Strategic Trends and Implications of New Technologies paper as part of the Issues in Technology Innovation series.

Technological change is increasingly disruptive and destabilizing. In order to maintain effective governance systems, public sector entities must overcome stagnant tendencies and take a proactive stance—acting in the face of impending technological innovations. Future government entities must evolve into lean, responsive, and adaptive organizations capable of rapid response to societal shifts.

In this paper, we illustrate how technological advancements, such as the proliferation of drone technologies, artificial intelligence, autonomous vehicles, and peer-2-peer services, will introduce data privatization challenges and destabilize existing governance systems. In order to maintain effective service delivery, public sector entities must increasingly consider the ramifications technology will have on income inequality, fragile and conflict states, and immigration—just to name a few.

They conclude by urging policymakers and government managers to chart out trends based on data, model the interactions within complex systems, and study the pathways towards outcomes to unearth intended and unintended consequences of strategic choices. The authors argue that designing a path forward for local governments will require deliberate collaboration among diverse stakeholders, an immersive engagement with the data and scenarios that will shape local communities, and employment of decision-tools to model and simulate alternatives.

Click here to download the paper.