Community Intelligence Platforms: The Case of Open Government

Akshay Bhagwatwar (Kelley School of BusinessIndiana University) and I have a paper accepted at the Eighteenth Americas Conference on Information Systems (AMCIS), to be held in Seattle, Washington, August 9-12, 2012. This paper builds on our ongoing work in policy informatics, citizen apps, and design of participatory platforms.

Community Intelligence Platforms: The Case of Open Government

The focus on collaborative and participatory governance has led to interest in studying how ‘intelligence’ in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein’s (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government. 

 

Industry Talks

  • Society for Information Management - Advanced Practices Council, Atlanta, Georgia (January, 2014).
  • Western Intergovernmental Audit Forum, Tempe, Arizona (September, 2013)
  • Digital Government University, General Services Administration, Washington, District of Columbia (April, 2013)
  • Society for Information Management - Advanced Practices Council, Atlanta, Georgia (January, 2013)
  • National Association for State Chief Information Officers (NASCIO) Strategic Leadership Summit, San Diego, California (October, 2012).
  • Hidden Champions in CEE and Dynamically Changing Environments International Conference, Vienna, Austria (November, 2011).
  • Parsons Brinckerhoff, New York, New York (June, 2011).
  • Talent Management Strategies: A Series for Human Resource Executives, Seattle, Washington (June, 2011).
  • Parsons Brinckerhoff, New York, New York (April, 2011).
  • Delta Faucet Company, Indianapolis, Indiana (April, 2011).
  • Slovenska visokotehnološka MSP na prepihu inovativne in razvojno tehnološke prebojnosti: Slovenija x.0 ? - Center of Excellence for Biosensors, Instrumentation and Process Control (COBIK) - University of Ljubljana, Ljubljana, Slovenia (November, 2010).
  • Parsons Brinckerhoff, New York, New York (September, 2010).
  • Talent Management: A Systematic Approach to Acquiring, Developing, and Retaining Talent and Organizational Knowledge, Portland, Oregon (September, 2010).
  • Microsoft, Redmond, Washington (April, 2010).
  • Project Management Institute (PMI), Services & Outsourcing Special Interest Group (SIG), Webinar (June, 2009).
  • PACCAR, Renton, Washington (January, 2009).
  • Conference of the Harvard Business Review Polska and the Outsourcing Institute, Warsaw, Poland (November, 2008).
  • Seattle Biomedical Research Institute, Seattle, Washington (October, 2008).
  • Society of Competitive Intelligence Professionals - Puget Sound Chapter, Redmond, Washington (October, 2008).
  • BSG (Africa), Johannesburg, South Africa (August, 2008).
  • First National Bank (FNB), Johannesburg, South Africa (August, 2008).
  • Annual Meeting of the Special Libraries Association, Spotlight Session, Seattle, Washington (June, 2008).
  • Trimo, Ljubljana, Slovenia (August, 2008).
  • Bled Strategic Forum: European Union 2020: Enlarging and Integrating, Bled, Slovenia (August, 2007).
  • Management Roundtable (MRT), Waltham, Massachusetts, (July, 2007).
  • APQC’s 12th Annual Knowledge Management Conference and Training: Knowledge Management and Innovation, Houston, Texas, (May, 2007).
  • Institute for Innovation in Information Management (I3M), The Information School, University of Washington, Seattle, Washington, (April, 2007).
  • Pacific Northwest Chapter, Special Libraries Association, Seattle, Washington, (March, 2007).
  • American Productivity Quality Center, Houston, Texas, (March, 2007).
  • Intelligence Community (IC) Academic Centers of Excellence Meeting, Office of the Director of National Intelligence, College Park, Maryland, (March, 2007).
  • Boeing Corporation, Seattle, Washington, (January, 2007).
  • Intelligence Community (IC) Academic Centers of Excellence Meeting, Office of the Director of National Intelligence, College Park, Maryland, (November, 2006).
  • American Productivity and Quality Center, Houston, Texas, (October, 2006).
  • Institute for Innovation in Information Management (I3M), The Information School, University of Washington, Seattle, Washington, (October, 2006).
  • 5th Annual International Smart-Sourcing Conference, Los Angeles, California (September, 2006).
  • Workforce Performance 2006 Conference: Learning, Knowledge & Performance Management, Las Vegas, Nevada (September, 2006).
  • MAK Technologies, Inc., Cambridge, Massachusetts, (August, 2006).
  • Aptima, Inc., Woburn, Massachusetts, (August, 2006).
  • UBS AG, Chicago Branch, Chicago, Illinois, (August, 2006).
  • Society for Competitive Intelligence Professionals – Boston Chapter Meeting, Waltham, Massachusetts, (June, 2006).
  • The ITEC SolutionBuilder Conference, Seattle, Washington, (June, 2006).
  • 2nd Annual National Intelligence Conference and Exposition, Bethesda, Maryland, (May, 2006).
  • APQC's Eleventh Knowledge Management Conference, Las Vegas, Nevada, (May, 2006).
  • Institute for Innovation in Information Management (I3M), The Information School, University of Washington, Seattle, Washington, (April, 2006).
  • Society for Information Management (SIM) – Seattle Chapter, Bellevue, Washington, (March, 2006).
  • Parsons Brinckerhoff, New York City, New York, (February, 2006).
  • Evidence Based Research Inc., Vienna, Virginia, (January, 2006).
  • American Productivity and Quality Center, Houston, Texas, (January, 2006).
  • Parsons Brinckerhoff, Denver, Colorado, (December, 2005).
  • Ninth Annual KMWorld & Intranets Conference, San Jose, California, (November, 2005).
  • 73rd Meeting of the Midwest Contingency Planners, Indianapolis, Indiana, (October, 2005).
  • American Productivity and Quality Center, Houston, Texas, (September, 2005).
  • Hewlett Packard, Palo Alto, California, (August, 2005).
  • KnowledgeBoard, Meet the Authors-Online Web Conference (KnowledgeBoard.com), (August, 2005).
  • Contingency Planners of Ohio, Cleveland, Ohio (August, 2005).
  • American Productivity and Quality Center, Houston, Texas, (July, 2005).
  • KM Association of Chicago, Chicago, Illinois, (July, 2005).
  • Mid-Atlantic Chapter of Association of Contingency Planners (ACP), Washington, District of Columbia, (June, 2005).
  • Business Resumption Planners of Chicago, Chicago, Illinois, (May, 2005).
  • Business Continuity Planners Association, St. Paul, Minnesota, (May, 2005).
  • Great Lakes Business Recovery Group, Livonia, Michigan, (May, 2005).
  • APQC's Tenth Knowledge Management Conference, St. Louis, Missouri, (May, 2005).
  • Security & Technology Online Conference – Security in the Era of Regulations, (April, 2005).
  • 20th Annual International Conference Meeting of the Society for Competitive Intelligence Professionals (SCIP), Chicago, Illinois, (April, 2005).
  • Mid Penn Chapter of Association of Contingency Planners (ACP), Camp Hill, Pennsylvania, (March, 2005).
  • Information Integrity Coalition, Chicago, Illinois, (June, 2003).

Academic Talks

  • Faculty of Information Studies, Novo Mesto, Slovenia (March, 2014).
  • Fakultät für Informatik, Technische Universität München (March, 2014).
  • Baumer Lecture Series, Knowlton School of Architecture, The Ohio State University (February, 2013).
  • Faculty of Information Studies, Novo Mesto, Slovenia (January, 2013).
  • Faculty of Information Studies, Novo Mesto, Slovenia (November, 2012).
  • Indian Institute of Technology, Kanpur, India (October, 2012).
  • Department of Information Systems, School of Engineering, University of Minho, Guimarães, Portugal (April, 2012)
  • Rotman School of Management, University of Toronto (April, 2012)
  • College of Public Programs, Arizona State University (February, 2012).
  • Metropolitan Institute, Virginia Polytechnic Institute and State University (Virginia Tech) (February, 2011).
  • Institute for Knowledge and Innovation South-East Asia, Bangkok University (October, 2010).
  • Research Center of the Faculty of Economics, University of Ljubljana (February, 2010).
  • Research Center of the Faculty of Economics, University of Ljubljana (May, 2009).
  • Faculty of Information Studies, Novo mesto (October, 2009)
  • Research Center of the Faculty of Economics, University of Ljubljana, (May, 2009).
  • School of Economic and Business Sciences, University of the Witwatersrand (August, 2008).
  • Department of Informatics, Faculty of Engineering, Built Environment and Information Technology, University of Pretoria (August, 2008).
  • Graduate School of Business, University of Cape Town (August, 2008).
  • University of Washington, (June, 2008).
  • Business School, Nottingham University (March, 2008).
  • Center for International Studies, London School of Economics and Political Science (March, 2008).
  • Aberystwyth School of Management and Business, Aberystwyth University (February, 2008).
  • Indira Gandhi Institute of Development Research (January, 2008).
  • Tennessee State University, Nashville, Tennessee (September, 2007).
  • University of Washington (March, 2007).
  • College of Information Science and Technology, Pennsylvania State University (March, 2007).
  • DePaul University (February, 2007).
  • , University of Washington, (October, 2006).
  • Academy for Entrepreneurial Leadership, University of Illinois at Urbana Champaign (September, 2006).
  • Design Management Group, College of Architecture and Urban Planning, University of Washington (May, 2006).
  • Center for Information Assurance and Cyber Security (CIAC), University of Washington (April, 2006).
  • George Washington University (January, 2006).
  • University of Washington, (April, 2005).
  • Stuart Graduate School of Business, Illinois Institute of Technology, (March, 2003).
  • Illinois Institute of Technology, (October, 2002).
  • University of Illinois at Chicago, (March, 2002).

Research Conferences

  • “Citizen Apps and Urban Governance: Understanding the Landscape of Apps and their Impacts,” IGU Commission on Geography of Governance Annual Conference 2012, Lisbon, Portugal (April, 2012).
  • “Risk and Resiliency: Challenges from Incremental Threats,” Second Conference on Community Resiliency: Technology, Policy and Resiliency-Moving Resiliency from Concept to Reality, Arlington, VA (September, 2011).
  • “Looking for Clues to Failures in Large-Scale, Public Sector Projects: A Case Study,” Forty-Forth Hawaii International Conference on System Sciences (HICSS-44), Kauai, HI, (January, 2011).
  • “Keynote: From Hunches to Evidence Driven Policy Design: Leveraging Information through Simulation,” 2010 Computational Social Science Society Conference, Phoenix, Arizona (November, 2010).
  • “Panel: ABM Informing Policy: Guidance or Gimmick?” Annual Meeting of the Computational Social Science Society (CSSS), Tempe, Arizona (November, 2010).
  • “Intelligence and Nuclear Non-Proliferation Programs: The Achilles Heel?” Conference on Intelligence and Nuclear Proliferation: Threat Identification, Policy Formulation and Decision Making, King’s College London, London, United Kingdom (June, 2010).
  • “The Internet as a Critical Technology for Oppositional Movements in Russia,” The Etiology and Ecology of Post-Soviet Media Conference @ The Harriman Institute - Columbia University, New York, New York (May, 2010).
  • “Plenary Panel: Global Text Project,” 2nd Annual SIG GlobDev Workshop: ICT in Global Development, Phoenix, Arizona (December, 2009)
  • “The Value-Creation Imperative for the Information System Academy: Lessons from Three Radical (Risky) Projects,” 1st International Conference on Information Society and Information Technologies, Novo mesto, Slovenia (October, 2009). [Keynote]
  • “WEB 2.0 - Organization Culture and Business Environment,” 1st International Conference on Information Society and Information Technologies, Novo mesto, Slovenia (October, 2009).
  • “Performance Measures for Edge Organizations: A Preliminary Report,” 13th International Command and Control Research and Technology Symposium, Bellevue, Washington (June, 2008).
  • “Global Talent Management: A Study of Innovative Practices in Indian Outsourcing Firms,” Global Delivery of Professional Services Conference, New York, New York (May, 2008).
  • “Appreciating Emergence and Complexity in Large-Scale Technology Projects: The Case of the Seattle Popular Monorail Authority,” Technology, Design and Management: Creating New Models of Possibility for All, Monterrey, Mexico (April, 2008).
  • “Panel: Information Assurance, Intelligence and Security: Opportunities and Directions for Future Research,” iConference 2008: iFutures: Systems, Selves, Society, Los Angeles, California (February, 2008).
  • “Coordinating Strategies for Edge Organizations,” 6th Edge Project Research Workshop - Naval Postgraduate School, Monterey, California (February, 2008).
  • “Performance Measures for Edge Organizations: A Preliminary Report,” 6th Edge Project Research Workshop - Naval Postgraduate School, Monterey, California (February, 2008).
  • “Panel: Social Activism in IS Research: Making the World a Better Place,” Twenty-Seventh International Conference on Information Systems, Milwaukee, Wisconsin (December, 2006) [Chair].
  • “Panel: Developing Promising Research Agendas & Partnerships in Knowledge Management,” i-Conference: Research Frontiers in Information, Ann Arbor, Michigan (October, 2006) [Co-Chair, with I. Faniel].
  • “Agile and Resilient Hierarchies for Defense Departments: Lofty Ideal or an Actionable Proposal,” 2006 Command and Control Research and Technology Symposium, Sponsored by the Office of the Assistant Secretary of Defense Networks and Information Integration (OASD-NII), San Diego, California (June, 2006). [Keynote]
  • “Panel: Knowledge Management: Challenging Conventional Thinking,” 5th Annual ISOneWorld Conference, Las Vegas, Nevada (April, 2006).
  • “Ethical Concerns in the Intelligence Business: A Multi-Level Analysis,” First International Conference on Ethics of Political and Military Intelligence, Springfield, Virginia (January, 2006).
  • “Panel: IS Research that Really Matters: Beyond the IS Rigor - Relevance Debate,” Twenty-Sixth International Conference on Information Systems, Las Vegas, Nevada (December, 2005) [Chair].
  • “Designing Agile Information Organizations: Information, Knowledge, Work, Technology,” International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems in Organizations – Organization and Society Information Systems (OASIS) 2005 Workshop, Las Vegas, Nevada (December, 2005).
  • “Dark Side of Information Systems: Suppressors of Organizational Agility,” International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems in Organizations – Organization and Society Information Systems (OASIS) 2005 Workshop, Las Vegas, Nevada (December, 2005).
  • “Information Acquisition and Post-Adoption of Technology: Types, Sources, and Methods,” International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems in Organizations – Organization and Society Information Systems (OASIS) 2005 Workshop, Las Vegas, Nevada (December, 2005).
  • “Cooperation or Competition: Knowledge Sharing Processes in Inter-Organizational Networks,” Second International Conference on Knowledge Management, Charlotte, North Carolina, (October, 2005).
  • “The New Frontiers of Knowledge Management Research,” Second International Conference on Knowledge Management, Charlotte, North Carolina (October, 2005) [Keynote]
  • “Managing Radical Software Engineers: Between Order and Chaos,” Workshop on Human and Social Factors of Software Engineering – International Conference on Software Engineering Workshop, St. Louis, Missouri, (May, 2005).
  • “Panel: Grand Challenges of IS Research,” 4th Annual ISOneWorld Conference, Las Vegas, Nevada, (April, 2005).
  • “Modifications and Innovations to Technology Artifacts,” Workshop of the Diffusion Interest Group in Information Technology (DIGIT) Meeting, Washington, District of Columbia, (December, 2004).
  • “Knowledge Management at SMEs: Five Unique Peculiarities,” International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems in Organizations – Organization and Society Information Systems (OASIS) 2004 Workshop, Washington, District of Columbia (December, 2004).
  • “The Chief’s: Knowledge, Privacy, and Learning Officers,” International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems in Organizations – Organization and Society Information Systems (OASIS) 2003 Workshop, Seattle, Washington (December, 2003).
  • “Dynamics of Knowledge Asset Consumption: Re-Use, Re-Design or Re-Discovery,” 2003 International Institute for Operations Research and Management Sciences (INFORMS) Annual Meeting, Atlanta, Georgia, (October, 2003).
  • “Length of Stay Prediction from a Clinical Database: Data Mining,” 2002 International Institute for Operations Research and Management Sciences (INFORMS) Annual Meeting, San Jose, California, [Invited Presentation – Research in Technology and Management of Healthcare], (November, 2002).
  • “Knowledge Management: An Argument for Centralized Organizational Structures,” 2002 International Institute for Operations Research and Management Sciences (INFORMS) Annual Meeting, San Jose, California, (November, 2002).
  • “Exchange Rates Forecasting Using Artificial Neural Networks,” 2001 International Institute for Operations Research and Management Sciences (INFORMS) Conference, Maui, Hawaii, (June, 2001).
  • “E-Commerce and Security,” Beta Alpha Psi Midwest Regional Meeting, South Bend, Indiana (April, 2000).

Media

  • “In-Depth with Francis Rose,” Federal News Radio, March 18, 2015, Available Online
  • Chan, M. “SIM Hack” RT America, February 20, 2015, Available Online
  • Miller, J. “Agencies Neglecting Cybersecurity in Strategic Plans, Research Finds,” Federal News Radio, February 19, 2015, Available Online
  • Jarvis, E. “Is Open Data Worth the $$$,” com, December 8, 2014, Available Online
  • Bernard-Kuhn, L. “Top Cincinnati Boss Wants to Put Big Data to Work,” WCPO.com, September 6, 2014, Available Online
  • Achen, P. “Small Cities Chew on Big Changes,” The Columbian, October 7, 2012, Available Online
  • “In-Depth with Francis Rose,” Federal News Radio, August 29, 2012, Available Online
  • "ASU Concludes White House Initiative in Nation's Capitol," ASU News, June 12, 2012.
  • Challenges to Effective Collaboration in US Intelligence Community,” PublicTechnology.net, January 18, 2010.
  • “Recent Paper Highlights Challenges to Effective Collaboration in United States Intelligence Community (USIC),” Press Release: Routledge: Taylor and Francis Group, January 14, 2010.
  • Davenport, T.H. “The Underwear Bomber: Why They Didn’t “Connect the Dots”,” Harvard Business Review Blog, January 8, 2010.
  • Marcus, J. “Breaking the Book Barrier,” Times Higher Education Magazine, May 29, 2009.
  • “Contributor Profile,” Business Information Review, 26 (1), 2009, 42-43.
  • Bielewicz, A. and Meronk, H. “10 pu?apek projektów outsourcingowych,” Harvard Business Review Polska, Stycze? [January], 71, 2009, 148-153.
  • Bielewicz, A. “Outsourcing w trudnych czasach,” Harvard Business Review Polska, Stycze? [January], 71, 2009, 144-146.
  • Large, J. “Textbook Case of Good Work,” The Seattle Times, January 26, 2009.
  • Tulinsky, J. “A Wiki Approach to Writing and Publishing Free Textbooks,” WorldChanging Seattle, January 7, 2009.
  • “Term Papers into Textbooks: The Global Text Project,” iNews, Fall Edition, 2008.
  • Nurska, K. “Na Kryzys: Outsourcing,” Brief.pl, November 28, 2008.
  • Laskowska, H. “IBM wspó?tworzy podr?cznik sprawdzonych praktyk,” e-biznes.pl, November 28, 2008,
  • SA Innovation to be Seen through Eyes of Top Bloggers,” The Homecoming Revolution, November 19, 2008.
  • Barber, S. “Why Desouza's Thinking Gives Pause for Thought,” BusinessDay,November 21, 2008.
  • “Innovator Spotlight: Kevin Desouza,” APQC Insider, October 2008.
  • Reddy, P. “Master of His Own Destiny,” IT FrenzyUniversity of the Witwatersrand, September 16, 2008.
  • Barber, S. “SA Magic Makes another Believer,” Brand South Africa Blog, September 2, 2008,
  • Robinson, B. “Army Retools Knowledge Culture,” Federal Computer Week, September 8, 2008.
  • Baloh, P. “Meet the Stars: Interview with Prof Kevin C Desouza,” AOM.OCIS Student Site, August 25, 2008.
  • Simpson, C. “A New Work Force Wave: Managing Millennials,” Bellingham Business Journal, June, 2008, 14-15.
  • “Innovation and leadership: Executives fail to foster innovation,” Strategic Direction, 24(5), 2008, 36-38
  • Seeman, N. “Taking Community Engagement Seriously: How to Find Good Ideas and Make Them Stick,” Healthcare ISSUES, May 27, 2008.
  • Snelgrove, E. “The Psychology of Technology,” Yakima Herald Republic, April 5, 2008.
  • Perera, D. “Crunch Time for Neural Nets,” Government Health IT, February 4, 2008.
  • “APQC Reveals How Best-Practice Companies Integrate Innovation into Their Corporate Cultures,” Business Wire, January 8, 2008.
  • Humar, B. “LJUDJE & IDEJE – MLADI: Indij?eve ameriške sanje,” Manager (Slovenian), October 10, 2007, 38-40.
  • European Challenges,” University Week: The UW Faculty and Staff Newspaper, 25 (1), September 27, 2007 -October 3, 2007.
  • Desouza, K.C. “Outsourcing and Opportunity,” [Lead Article] in Strategic Sourcing: A New Way to Think about Outsourcing, Kansas City, MO: Kauffman Foundation, August 28, 2007.
  • O'Sullivan, M. “US Lawyer Finds Medical Experts in India,” Voice of America, Los Angeles, July 12, 2007.
  • O’Sullivan, M. “US Lawyer Finds Medical Experts in India,” Nepal Abroad, 2 (26), July 14, 2007, pg 8.
  • Kelley, P. “Kevin Desouza: Small Office, Big Impact,” University Week: The UW Faculty and Staff Newspaper, 24 (30), May 31, 2007-June 20, 2007.
  • Mariello, A. “The Five Stages of Successful Innovation,” Sloan Management Review, 48 (3), 2007, 8-9.
  • Rivinus, C. “Demonstrating Value at Parsons Brinckerhoff,” KM Review, 9 (6), 2007, 24-27.
  • “The Difficulties of Measuring KM,” KM Review, 9 (5), 2006, 6-7.
  • Benton, S., “The Wisdom Within,” Optimize, 22, October, 2006, 57-61.
  • McCollum, D. “Mark Twain and Knowledge Management,” Information Outlook, 10 (9), 2006, 15-23.
  • Hamblen, M. “IT Staffing Issues Play a Role in Pandemic Planning,” Computerworld, April 17, 2006.
  • Hamblen, M. “IT Execs take Different Paths on Bird Flu Threat,” Computerworld, April 14, 2006.
    The article also appeared in CIO (Germany)
  • “In the Know: Embedding KM in Daily Workflow,” The Source for KM Professionals: An e-Newsletter, May 10, 2005.
  • “In the Know: Expert Perspectives and Analysis on KM Trends – Cutting Edge Methods to Align KM with Company Strategy,” KM Review, 7(6), 2004, 4.
  • “In the Know: Expert Perspectives and Analysis on KM Trends – A New Look of E-Learning and Blending Learning Strategies,” KM Review, 7(5), 2004, 4.
  • Betts, M. “Think Thank: Brain Food for IT Executives – On-The-Fly Crisis Management,” Computerworld, May 3, 2004.
  • “Legacy is Honor Society, Scholarship,” BIZ, Spring 2000, 7

Conference Proceedings

Conference Proceedings

  • Bhagwatwar, A., and Desouza, K.C. “Community Intelligence Platforms: the Case of Open Government,” In Proceedings of the Eighteenth Americas Conference on Information Systems, Seattle, Washington (August, 9-12, 2012).
  • Purao, S., and Desouza, K.C. “Looking for Clues to Failures in Large-Scale, Public Sector Projects: A Case Study,” In Proceedings of the Forty-Forth Hawaii International Conference on System Sciences (HICSS-44), Los Alamos, CA: IEEE Press, Kauai, HI, (January 4-7, 2011).
  • Purao, S., and Desouza, K.C. “An Enterprise-wide Intervention at IRS: A Longitudinal Analysis of Stakeholder Sentiments,” In Proceedings of the 5th Trends in Enterprise Architecture Research (TEAR2010) Workshop, Lecture Notes in Business Information Processing, Delft, Netherlands (November 12, 2010).
  • Purao, S., and Desouza, K.C. “Large IT Projects as Interventions in Digital Ecosystems,” In Proceedings of the International ACM Conference on Management of Emergent Digital EcoSystems (MEDES'10), Bangkok, Thailand (October 26-29. 2010).
  • Rivinus, C., Baloh, P., and Desouza, K.C. “Improving Data Visualization for High-Density Information Transfer in Social Network Analysis Tools,” In Proceedings of the 15th Americas Conference on Information Systems,  San Francisco, California (August 6-9, 2009).
  • Lin, Y., Desouza, K.C., and Roy, S. “Evaluating Dynamics of Organizational Networks via Network Entropy and Mutual Information,” In Proceeding of the 14th International Command and Control Research and Technology Symposium (ICCRTS), Washington, D.C (June 15–17, 2009).
  • Baloh, P., and Desouza, K.C. “Towards a Knowledge Needs-Technology Fit Model for Knowledge Management Systems,” In Proceeding of the 4th International Conference on Design Science Research in Information Systems and Technology (DESRIST 09), Philadelphia, PA (May 7-8, 2009).
  • Baloh, P., Damij, T., and Desouza, K.C. “A Theoretical Perspective on Managing Knowledge,” In Proceedings of the 8th Annual ISOneWorld Conference, Las Vegas, NV (April 15-17, 2009).
  • Desouza, K.C., Roy, S., and Lin, Y. “Performance Measures for Edge Organizations: A Preliminary Report,” In Proceedings of the 13th International Command and Control Research and Technology Symposium (ICCRTS), Bellevue, WA (June 17-19, 2008).
  • Herranz, J. Desouza, K.C., and Roy, S. “Coordination Strategies for Edge Organizations,” In Proceedings of the 13th International Command and Control Research and Technology Symposium (ICCRTS), Bellevue, WA (June 17-19, 2008).
  • Baloh, P., Awazu, Y., Desouza, K. C., Wecht, C. H., Kim, J. Y., and Jha, S. “Roles of Information Technology in Distributed and Open Innovation Process,” In Proceedings of the 13th Americas Conference on Information Systems (AMCIS), Keystone, CO, (August 8-12, 2007).
  • Desouza, K.C., Ein-Dor, P., McCubbrey, D.J., Galliers, R.D., Myers, M.D., and Watson, R.T. “Social Activism in IS Research: Making the World a Better Place,” In Proceedings of the Proceedings of the Twenty-Seventh International Conference on Information Systems, Milwaukee, WI (December 10-13, 2006).
    • Extended version: Desouza, K.C., Ein-Dor, P., McCubbrey, D.J., Galliers, R.D., Myers, M.D., and Watson, R.T. “Social Activism in Information Systems Research: Making the World a Better Place,” Communications of the AIS, 19, 2007, 261-277.
  • Ye, C., Seo, D., Desouza, K.C., Papagari, S., and Jha, S. “Post-Adoption Switching between Technology Substitutes: The Case of Web Browsers,” In Proceedings of the Proceedings of the Twenty-Seventh International Conference on Information Systems, Milwaukee, WI (December 10-13, 2006).
  • Baloh, P., Wecht, C., and Desouza, K.C. “Managing Knowledge in Fuzzy Front End Open Innovation,” In Proceedings of the 7th International Conference of the Faculty of Management, Koper, Portorož, Slovenia (November 23-25, 2006).
  • Seo, D., Desouza, K.C., and Erickson, J.M. “Opening up the Black-Box: Information Systems and Organizational Agility,” In Proceedings of the 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico (August 4-6. 2006).
  • Ye, C., Seo, D., Desouza, K.C., Papagari, S., and Jha, S. “Post-Adoption Switching between Technology Options: Research in Progress,” In Proceedings of the 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico (August 4-6. 2006).
  • Baloh, P., Vasic´, V., Desouza, K.C., Stropnik, A. “Application of Knowledge Management Technology in Development of New Multifunctional-Materials Products,” In M. Heri?ko & A. Živkovi? (Eds.) KMO'2006 : Knowledge management in organizations: Proceedings of Knowledge Management in Organizations Conference, Maribor, Slovenia (June 13-14, 2006), 75-81.
  • Braganza, A., Desouza, K.C., Franken, A., Lindskog, H., Roztocki, N., and Wan, Y. “Panel: Knowledge Management: Challenging Conventional Thinking,” In Proceedings of the 5th Annual ISOneWorld Conference, Las Vegas, NV (April 19-21, 2006).
  • Baloh, P., Wecht, C. H., & Desouza, K. C. “Informacijska tehnologija in management znanja pri odprtem inoviranju,” In A. Novakovi? (Editor). Dnevi Slovenske Informatike, Portorož, (April 19-21 2006). V partnerstvu z informatiko do poslovne odli?nosti: conference proceedings. Ljubljana: Slovensko Society Informatika, 2006, 6 pages.
  • Desouza, K. C., Evaristo, J. R., & Baloh, P. “Informacijska podpora managementu projektnega znanja,” In A. Novakovi? (Editor). Dnevi Slovenske Informatike, Portorož, (April 19-21 2006). V partnerstvu z informatiko do poslovne odli?nosti: conference proceedings. Ljubljana: Slovensko Society Informatika, 2006, 6 pages.
  • Desouza, K.C. “Ethical Concerns in the Intelligence Business: A Multi-Level Analysis,” In Proceedings of Ethics & Intelligence 2006: First International Conference on Ethics of Political and Military Intelligence, Springfield, VA (January 27-28, 2006).
  • Desouza, K.C., El Sawy, O. A., Galliers, R.D., Loebbecke, C., and Watson, R.T. “Panel - IS Research that Really Matters: Beyond the IS Rigor - Relevance Debate,” In Proceedings of the Twenty-Sixth International Conference on Information Systems,Las Vegas, NV (December 11-14, 2005), 957-959.
    • Extended version: Desouza, K.C., El Sawy, O.A., Galliers, R.D., Loebbecke, C., and Watson, R.T. “Beyond Rigor and Relevance towards Responsibility and Reverberation: Information Systems Research That Really Matters,” Communications of the AIS, 17, 2006, 341-353.
  • Seo, D., Jha, S., Papagari, S., and Desouza, K.C. “Primacy of Data versus Theory: Combining the Best of Both Worlds,” In Proceedings of the International Symposiums on Research Methods (ISRM), Las Vegas, NV (December 11, 2005).
  • Desouza, K.C. “Missing Capabilities of Knowledge Management,” In Proceedings of the Ninth Annual KMWorld & Intranets Conference, San Jose, CA, (November 15-17, 2005), 128-135.
  • Hackney, R., Desouza, K.C., and Loebbecke, C. “Cooperation or Competition: Knowledge Sharing Processes in Inter-Organizational Networks,” In S. Hawamdeh (Editor), Knowledge Management: Nurturing Culture, Innovation and Technology - Proceedings of the Second International Conference on Knowledge Management, Singapore: World Scientific, 2005, 79-91.
  • Desouza K.C., and Awazu, Y. “Managing Radical Software Engineers: Between Order and Chaos,” In Proceedings of the Workshop on Human and Social Factors of Software Engineering, New York, NY ACM Press, St, Louis, MO, (May 16, 2005). Also published in, ACM SIGSOFT Software Engineering Notes, 30 (4), 2005, 1-5.
  • Desouza, K.C., Paper, D., Wenn, A., Warkentin, M., Roztocki, N., and Cohen, E. “Grand Challenges in Information Systems Research”, In Proceedings of the 4th Annual ISOneWorld Conference, Las Vegas, NV (Mar 31 - April 1, 2005).
  • Desouza, K.C., and Awazu, Y. “The Missing Capabilities of Knowledge Management: Segmentation and Destruction,” In Proceedings of the Sixth European Conference on Organizational Knowledge, Learning, and Capabilities, Cambridge, MA, (March 17-19, 2005).
  • Desouza, K.C., and Vanapalli, G.K. “Securing Knowledge Assets and Processes: Lessons from the Defense and Intelligence Sectors,” In Proceedings of the Thirty-Eight Hawaii International Conference on System Sciences (HICSS-38), Los Alamos, CA: IEEE Press, Big Island, HI, (January 3-6, 2005).
  • Desouza, K.C., Dingsøyr, T., and Awazu, Y. “Experiences with Conducting Project Postmortems: Reports vs. Stories and Practitioner Perspective,” In Proceedings of the Thirty-Eight Hawaii International Conference on System Sciences (HICSS-38), Los Alamos, CA: IEEE Press, Big Island, HI, (January 3-6, 2005). Nominee Best Paper Award
  • Desouza, K.C., Awazu, Y., and Ramaprasad, A. “Modifications and Innovations to Technology Artifacts,” In Proceedings of Workshop of the Diffusion Interest Group in Information Technology (DIGIT) Meeting, Washington, DC, (December 12, 2004).
  • Desouza, K.C., Awazu, Y., and Ranganathan, C. “Examining Market Reactions to E-business Initiatives for Digital Transformation of Traditional Businesses,” In Proceedings of the 2003 Workshop on E-Business (WeB 2003), Seattle, WA, (December 12-13, 2003), 56-64.
  • Desouza, K.C., Bhattacharyya, S., and Evaristo, J.R. “Dynamics of Expertise in Organizations,” In Proceedings of Agents 2003 - Challenges in Social Simulation[Computational Organization Theory Track], Chicago, IL, (October 3-4, 2003), 169-180.
  • Zhang, Y., Thomas, D., Awazu, Y., and Desouza, K.C. "Human-Machine Strategies for Decision Support," In Proceedings of the Ninth Americas Conference on Information Systems, Tampa, FL, (August 4-5, 2003), 2412-2416.
  • Awazu, Y., Desouza, K.C., and Hensgen, T. “The Role of Entropy in the Design of Management Support Systems,” In Proceedings of the Portland International Conference on Management of Engineering and Technology (PICMET-03), Piscataway, NJ: IEEE Press, Portland, OR (July 20-24, 2003).
  • Ramaprasad, A., Desouza, K.C., and Mak, K.-T. “Management Information Space (MIS*),” In Proceedings of the First Annual Workshop on HCI Research in MIS – Pre ICIS Meeting, Barcelona, Spain, (December 15, 2002).
  • Desouza, K.C., Jayaraman, A., and Evaristo, J.R. “Knowledge Management in Non-Collocated Environments: A Look at Centralized Vs. Decentralized Design Approaches,” In Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences (HICSS-36), Los Alamos, CA: IEEE Press, Big Island, HI, (January 6–9, 2003).
  • Kraft, M., Desouza, K.C., and Androwich, I. “Data Mining in Healthcare Information Systems: Case Study of a Veterans Administration Spinal Cord Injury Population,” In Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences (HICSS-36), Los Alamos, CA: IEEE Press, Big Island, HI, (January 6–9, 2003).
  • Kraft, M., Desouza, K.C., and Androwich, I. “Length of Stay Predictions for Spinal Cord Injury Patients Using Neural Networks and Nursing Diagnoses Data: Methodological Issues, Results and Applicability,” In Proceedings of the Second International Conference on Management of Healthcare and Medical Technology, Chicago, IL, (July 28-30, 2002).
  • Kraft, M., Desouza, K.C., and Androwich, I. “Knowledge Discovery in Clinical Databases: Issues and Process,” In M. Khosrow-Pour (Editor), Issues & Trends of Information Technology Management in Contemporary Organizations - 2002 Information Resource Management Association Conference, Vol. I, Hershey, PA: Idea Group Publishing, (May 19-22, 2002), 168-171.
  • Desouza, K.C. “An Investigation into Electronic Knowledge Communities,” In Proceedings of the 45th Annual Midwest Academy of Management Meeting, Indianapolis, IN (April 18-20, 2002)
  • Desouza, K.C. “Socially Altruistic Electronic Knowledge Communities: Avenue for Research and Preliminary Insights,” In Proceedings of the Fifth Annual Conference of the Southern Association for Information Systems, Savannah, GA, (March 1-2, 2002).
  • Desouza, K.C., and Luthra, A. “Effects of Group Support Systems on Key Organizational Behavior Variables,” In Proceedings of 2001 International Business and Economic Research Conference, Reno, NV, (October 8-12, 2001).
  • Desouza, K.C., and Vielma, H. “A Macro-Economic Exchange Rate Forecasting Model Using Artificial Neural Networks,” In Proceedings of 2001 International Business and Economic Research Conference, Reno, NV, (October 8-12, 2001). Nominee Best Paper Award: Economics Track.
  • Desouza, K.C. “Artificial Intelligence for Healthcare Management,” In Proceedings of the First International Conference on Management of Healthcare and Medical Technology, Enschede, Netherlands, (April 22-27, 2001).

Book Reviews

Book Reviews

  • Desouza, K.C. “Understanding Knowledge as a Commons,” Journal of the American Society for Information Science and Technology, 59 (2), 2008, 333-334.
  • Desouza, K.C. “Advancing Knowledge and the Knowledge Economy,” Journal of the American Society for Information Science and Technology, 59 (2), 2008, 331-333.
  • Desouza, K.C. “Information Politics on the Web,” Journal of the American Society for Information Science and Technology, 58 (4), 2007, 608-609.
  • Desouza, K.C. “Understanding Outsourcing,” IEEE Software, 24 (2), 2007, 92-93.
  • Desouza, K.C. “Profiling Machines: Mapping the Personal Information Economy,” Journal of Information Retrieval, 9 (3), 2006, 387 - 389.
  • Desouza, K.C. “The Internet in the Workplace: How New Technology is Transforming Work,” Academy of Management Review, 30(2), 2005, 442-445.
  • Desouza, K.C., and Awazu, Y. “IT Project Estimation: Recommended for Beginners,” IEEE Software, 22 (1), 2005, 97.
  • Awazu, Y., and Desouza K.C. “Managing the Software Business: The Pragmatic View - The Business of Software: What Every Manager, Programmer, and Entrepreneur Must Know to Thrive and Survive in Good Times and Bad,” IEEE Software, 21 (4), 2004.
  • Desouza, K.C. “Managing Software Engineering Knowledge,” Knowledge Management Research & Practice, 2 (1), 2004, 63-64.
  • Ouksel, A.M., and Desouza, K.C. “Mining the World Wide Web: An Information Search Approach - Book Review,” SIGMOD Record, 31(2), 2002, 69-70.

Editorials

Editorials

  • Desouza, K.C, Nissen, M., and Sørensen, C. “Managing Knowledge in Distributed Contexts,” Information Systems Journal, 18 (6), 2008, 559-566.
  • Hackney, R., Desouza, K.C., Chau, P.Y.K. “eGovernment Strategies: ICT innovation in international public sector contexts,” Journal of Strategic Information Systems, 17 (2), 2008, 73-74.
  • Desouza, K.C., Koh, W.T.H., Ouksel, A.M. “Information Technology, Innovation and the War on Terrorism,” Technology Forecasting and Social Change, 74 (2), 2007, 125-128.
  • Desouza, K.C. “Tailoring Knowledge and Knowledge Management Systems: Interesting Research Problems?,” Journal of Organizational and End User Computing, 19 (1), 2007, i-v.
  • Desouza, K.C. “The Frontiers of Knowledge Management,” VINE: The Journal of Information and Knowledge Management Systems, 36 (3), 2006, 284 - 288.
  • Desouza, K.C. “Knowledge Security: An Interesting Research Space,” Journal of Information Science and Technology, 3 (1), 2006, 1-7.
  • Desouza K.C. “My Two Cents on Knowledge Management,” Journal of Information Science and Technology, 1(2), 2004, 1-6.
  • Desouza, K.C., Geisler, E., and Prabhaker, P. “Information Integrity in Healthcare Delivery,” International Journal of Healthcare Technology and Management, 6 (2), 2004, 137-141.
  • Evaristo, J.R., Desouza, K.C., and Awazu, Y. “Distributed Knowledge Management: Four Interesting Questions,” In Proceedings of the Thirty-Eight Hawaii International Conference on System Sciences (HICSS-38), Los Alamos, CA: IEEE Press, Big Island, HI, (January 3-6, 2005).
  • Evaristo, J.R., and Desouza, K.C. “Distributed Knowledge Management Minitrack,” In Proceedings of the Thirty-Seventh Hawaii International Conference on System Sciences (HICSS-37), Los Alamos, CA: IEEE Press, Big Island, HI, (January 5–8, 2004).

Book Chapters

Book Chapters

  • Reid, V., Baloh, P., and Desouza, K.C. “Strategic Knowledge Management,” In Grant, K., Hackney, R., and Edgar, D. (Editor), Strategic Information Systems Management, London: Thompson/Cengage, 2010.
  • Desouza, K.C. “Segmenting and Destroying Knowledge,” In S. Crainer, and D. Dearlove (Editor), The Financial Times Handbook of Management, London: Financial Times/Pitman Publishing, 3rd Edition, 2004, 601-603.
  • Yao, Y., Desouza, K.C., and Watson, E. “The Role of ASPs in the Development of Small and Medium Sized Enterprises,” In N. Al-Qirim (Editor), Electronic Business in Small to Medium Sized Enterprises: Frameworks, Issues and Applications, Hershey, PA: Idea Group Publishing, 2003, 340-358.
  • Kraft, M., Desouza, K.C., and Androwich, I. “Healthcare Information: From Administrative to Practice Databases,” In G. Grant (Editor), ERP & Data Warehousing: Issues and Challenges, Hershey, PA: IRM Press, 2003, 168-196.