I am visiting Victoria University of Wellington's School of Government this week. During my visit, I will deliver a presentation on strategic management of information systems in the public sector. I will also meet with faculty and staff to learn more about the various academic and research programs with the School of Government and the Victoria Business School.
I co-designed a new project for the Center for Technology Innovation at the Brookings Institution along with my colleague Gregory Dawson. Ideas to Retire is a TechTank series of blog posts. These posts identify outdated practices in public sector IT management and suggest new ideas for improved outcomes. I am happy to report that the series launched today! You can find the introduction here. We will be featuring two ideas a week for the next 10 weeks.
Of the first two ideas featured, one is by James Keene (City Manager, Palo Alto, CA) co-authored with Jonathan Reichental (CIO, City of Palo Alto, CA). You can read about their idea here. The second idea is from David Bray (CIO, FCC).
Stay tuned for contributions from several other luminaries including Steve Kelman (Harvard University), John L. King (University of Michigan), Ramayya Krishnan (Carnegie Mellon University), Dan Chenok (IBM), Alfred Ho (University of Kansas), Jane Fountain (University of Massachusetts), Marc Ott (City Manager, Austin, TX), Neal Myrick (Tableau Foundation), Ellen Lettvin (US Department of Education), Richard T. Watson (University of Georgia), José Esteves (IE Business School), and Jonathan Liebenau (London School of Economics), Phil Howard (University of Washington), among others.
Thanks to all contributors that participated in this project!
- Learning from IT contracting mistakes in the public sector (Brookings Institution, TechTank Blog)
- CIO-enabled innovation playbook: Lessons for the public sector (Brookings Institution, TechTank Blog)
- “Model Citizens,” Planning, October, 2015, 26-29
- Creating a Balanced Portfolio of Information Technology Metrics was the most downloaded report published by the IBM Center for the Business of Government for 2015.
- I presented at the Flinn-Brown Leadership Academy - Arizona Center for Civic Leadership on Leadership in a Networked World
- I joined the ICMA's Performance Management Advisory Committee for a two-year term beginning on Jan 1, 2016.
Selected Interviews/Press Mentions
- Newcombe, T. “Learning to Share: How Cities Are Benefiting from the Sharing Economy,” Government Technology, December 14, 2015,
- Moore, J. “The 15 Most Innovative Agencies in Government,” NextGov, December 8, 2015,
- Keegan, M. “A Conversation with Dr. Kevin Desouza,” IBM Business of Government Radio Show, December 7, 2015
- Dovey, R. “Will City Regulators Treat Driverless Cars Like They’ve Treated Uber?” Next City, October 28, 2015
- Koma, A. “Hawaii Moves Ahead with Audit of State IT Spending,” StateScoop.com, October 21, 2015
It has been a busy and productive 2015. Best wishes to you and your families for a peaceful and prosperous 2016.
I will be visiting the University of Florida later this week. The Bob Graham Center for Public Service is hosting my visit. I will deliver presentations to students across several Colleges including the Herbert Wertheim College of Engineering and the College of Journalism and Communications. In addition, I will meet with research leaders and faculty across the University.
Creating a Balanced Portfolio of Information Technology Metrics
Information technology has made possible the availability of real-time data and the tools to display that data, such as dashboards, scorecards, and heat maps. This has boosted the use of data and evidence by government decision makers in meeting their agency and program missions. But what about the use of performance metrics by agency chief information officers themselves?
Typically, CIOs have a good inventory of metrics regarding the performance of their technical infrastructure, such as server down time. Metrics on non-technical elements, however — such as innovation capacity of the IT department and the health of the overall IT organization — are in earlier stages of development. These metrics are critical for CIOs to effectively manage their IT departments, and to convey the strategic value of IT capabilities for attaining agency-wide objectives.
A balanced portfolio of metrics are needed: for project management, for operations management, and for innovation. Based on interviews with over two dozen seasoned government CIOs, the report identifies illustrative metrics that CIOs might consider adopting and offers a set of recommendation for how CIOs might go about designing, implementing, and evaluating the effectiveness of their metrics initiatives.
Local Government 2035: Strategic Trends and Implications of New Technologies has received a lot of press coverage over the last few weeks. Here are a few of the highlights:
I am enjoying two weeks in Melbourne. I have been collaborating with colleagues from Deakin University and the University of Melbourne on research projects. On Tuesday, I will deliver a research seminar at the Faculty of Business and Law on IT Experiments for Social and Policy Innovation: A Design Science Perspective.
Information systems are critical assets that need to be strategically leveraged for social and policy innovation. In this presentation, I will highlight ongoing research projects showcasing how analytical, computational, and visualization technologies can be employed to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments focusing on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation. Finally, a design-science inspired model to co-create innovative IT solutions will be presented.
On Wednesday, I will be spending the entire day meeting with researchers and faculty at the University of Melbourne.
I am looking forward to my visit to the University of Wollongong. On Wed, June 10, I will deliver a research presentation at the School of Management, Operations, and Marketing on IT Experiments for Social Good. I will highlight ongoing research projects on how information technology (IT) can be used to solve some of the pressing global and public challenges from combating human trafficking to urbanization and sustainability. I will discuss these projects as learning experiments that are focused on creating applied IT solutions while furthering evidence-driven policy design, implementation, and evaluation.
Today, the Brookings Institution released the Local Government 2035: Strategic Trends and Implications of New Technologies paper as part of the Issues in Technology Innovation series.
Technological change is increasingly disruptive and destabilizing. In order to maintain effective governance systems, public sector entities must overcome stagnant tendencies and take a proactive stance—acting in the face of impending technological innovations. Future government entities must evolve into lean, responsive, and adaptive organizations capable of rapid response to societal shifts.
In this paper, we illustrate how technological advancements, such as the proliferation of drone technologies, artificial intelligence, autonomous vehicles, and peer-2-peer services, will introduce data privatization challenges and destabilize existing governance systems. In order to maintain effective service delivery, public sector entities must increasingly consider the ramifications technology will have on income inequality, fragile and conflict states, and immigration—just to name a few.
They conclude by urging policymakers and government managers to chart out trends based on data, model the interactions within complex systems, and study the pathways towards outcomes to unearth intended and unintended consequences of strategic choices. The authors argue that designing a path forward for local governments will require deliberate collaboration among diverse stakeholders, an immersive engagement with the data and scenarios that will shape local communities, and employment of decision-tools to model and simulate alternatives.
I am heading to Germany for the week. First stop will be in Essen, where I will be deliver two lectures at Hochschule Ruhr West: University of Applied Sciences.
Disentangling Management of Information Systems in the Public Sector
Information systems are critical assets that need to be strategically leveraged in the public sector. Yet, we know little when it comes to IT governance in the public sector. Testament to this statement is the constant barrage of negative press on cyber attacks, to blockbuster IT project failures, and inability to leverage IT for innovation. In this presentation, I will highlight lessons learned from several research projects that have examined management of IS issues in the public sector from performance metrics, to big and open data, cybersecurity, the design and implementation of strategic IS plans, crowdsourcing platforms, and CIOs. These lessons will be framed in the broader context of how we might disentangle complexities associated with the designing, planning, and management strategic information systems in the public sector.
Challenges in Inter-Disciplinary Research: Strategies from Crafting Research Ideas to Publishing.
In this presentation, I will share my experiences in executing inter-disciplinary research projects. Studying complex phenomenon requires us to undertake research that (1) draws on multiple disciplines, (2) engages a diverse group of stakeholders, (3) appreciates a plurality of research approaches, and (4) communicates to a diverse set of audiences. Executing inter-disciplinary research is no easy feat to accomplish. Researchers face daunting challenges from the onset, beginning with the inception of ideas, then continuing to the crafting of problem statements, executing the research process, and communicating the results via publications in academic and practitioner outlets. However, these challenges should not be viewed as an excuse to abandon inter-disciplinary research in favor of narrow-minded and singular research exercises, which reduce complex phenomenon in deterministic fashions so as to arrive at irrelevant solutions. I will present a method (process) for executing inter-disciplinary research that has served me well. Illustrative examples of research projects will be used to exemplify this process and outline strategies for researchers to consider when conducting inter-disciplinary research projects. I will also highlight when it is time to ‘kill’ theories and concepts in order to promote radical innovation.
For more details, see link.