On April 18, I will deliver a webinar from the General Services Administration on the future of challenges in the public sector. This presentation will draw on my work funded by the IBM Center for the Business of Government on Challenge.gov. The webinar will also highlight findings from my recent work that is looking at how to leverage collective intelligence on participatory platforms. I will conclude with guidelines on how to manage ideas within public agencies based on my book, Intrapreneurship: Managing Ideas Within Your Organization. To register for the webinar, please click here. The webinar is organized by DigitalGov University.
I just returned from the 2013 Annual Conference of the American Society for Public Administration in New Orleans. I participated on a panel titled, Institutionalizing Social Media in the Public Sector, moderated by John Kamensky (IBM Center for the Business of Government). Panelist included: Ines Mergel (Maxwell School, Syracuse University), Tanya M. Kelley (Arizona State University), and Sherri R. Greenberg (LBJ School of Public Affairs, University of Texas at Austin). My remarks focused on the future of crowdsourcing in the public sector by highlighting four different archetypes of participatory platforms that leverage collective intelligence for solving governance challenges.
Overall, a great experience to network with colleagues, exchange ideas, and enjoy New Orleans!
You can find my article on smart cities in the current issue of Practicing Planner.
Abstract: Within the past 24 months the concept of smart (and intelligent) cities has been become popular in the media. For instance, Scientific American ran a special issue on smart cities (September 2011). Industry players such as IBM and Siemens have specific programs and practices dedicated to advancing the cause of building smart cities. Despite its intuitive appeal, we have limited knowledge within the design, planning, and policy fields about the dimensions of the concept of smart cities, and limited practical experience regarding the barriers and potential opportunities. The term smart city is still new and appears to mean different things within different fields. In some ways the term is both complex and vague. Some experts use the term smart city to highlight advances in sustainability and greening of the city, while others use the term to portray infusion of information via technologies to better the lives of citizens. Even others consider the presence of high-level citizen engagement in the design and governance of the space as a key attribute of smarter cities. Therefore, no consensus exists within the academy on the characteristics of smart cities and how they fit within existing conceptual frameworks, such as sustainability and policy informatics. Although there is not yet consensus on a definition, I posit the following definition: A smart city is livable, resilient, sustainable, and designed through open and collaborative governance. The objective of this paper is to provide a preliminary conceptual framework for researchers, policymakers, and planners to apply in their design and development of smart cities. In light of the growing popular appeal of smart cities, I hope this essay will serve as a call to action for planners who must confront the day-to-day challenge of designing, developing, and retrofitting cities to make them smarter.
To access the article, please click here.
For a second year in a row, I have been fortunate to receive a grant from the IBM Center for the Business of Government.
Project: Building Analytical Capabilities for Big Data in the Public Sector: From Paralysis to Analysis
The goal of this project is to arrive at an actionable framework for federal agencies to navigate the 'big' data management challenge. We will interview Chief Information Officers (CIOs) who are leading 'big' data projects at federal, state, and local agencies to understand the challenges they face and their attempts to navigate opportunities provided by 'big' and 'open' data. We will administer a survey to measures technical, processes, people, and organizational factors that impact an agency's readiness and experience with big data management. An actionable framework will be developed that outlines how public agencies should proceed to create a roadmap towards devising analytical capabilities for big data management.
To learn more about my prior project on Challenge.gov, please click here.
I have been doing some reflection on my research interests and the connections between the various scientific domains in which I work. I will be on a panel, Working on Mars while Living on Earth - Balancing Demands across Disciplinary Boundaries, with Sandeep Purao (Penn State University), Ajay Vinze (Arizona State University), and Steve Sawyer (Syracuse University) at the 22nd Workshop on Information Systems and Technology where I will share some of my lessons learnt in doing interdisciplinary research and holding academic appointments in various disciplinary units from business schools to information schools and urban studies to public administration.
In this paper we introduce policy informatics as an emerging research space. Policy informatics is the study of how information systems are leveraged towards solving complex public policy problems. Leveraging information systems requires: (1) platforms for citizens to participate and engage in policy processes and with public agencies; (2) public agencies to utilize technologies to take advantage of information reservoirs for evidence-driven policy design; and (3) public agencies to be more transparent, participatory, and collaborative. Presented in this paper is one illustrative application of policy informatics. We explore human centered participatory platforms for facilitating deliberations on policy issues. When individuals and groups seek to collaborate to resolve policy issues, competing interests and adversarial positions on issues as well as an unawareness of the others’ perspectives often result in poor outcomes. Empathy is the act of imagining, understanding, and actively responding to the conditions and perspectives of another related to a particular situation. Therefore, generating and disseminating a strong feeling of empathy among members in these policy networks is crucial for mitigating conflicts. However, empathy generation and transfer is a complex challenge that requires systematic research within the design of participatory platforms. A thoughtful application of information systems (IS) can help bring diverse stakeholders together and promote cooperation. Human centered IS platforms facilitate richer communication channels and timely feedback to generate a sense of shared community to pursue shared goals. Interactive computer simulations is a form human centered participatory platform, which enables construction of synthetic environments for policy deliberation, and provides participants with an opportunity to jointly explore the decision space to understand the claims of other participants as legitimate.
Reference: Krishnamurthy, R., Desouza, K.C., Johnston, E.W., and Bhagwatwar, A. “A Glimpse into Policy Informatics: The Case of Participatory Platforms that Generate Synthetic Empathy,” Communications of the AIS, Forthcoming.
Arizona State University (ASU) is a core member of the Alliance for Innovation (AFI), and houses the administrative offices of the AFI at the College of Public Programs. The AFI brings together leading city and county managers who have an appetite for innovation. It serves as a platform for local governments who are passionate about nurturing an innovative culture and building better communities throughout the US and Canada. The Alliance maintains a loyal membership of approximately 400 local governments who employ more than 9,000 employees who take advantage of AFI on-line and in-person services. It hosts two annual conferences every year – Transforming Local government (TLG) which features case studies of the most innovative programs introduced in member governments and the BIG Ideas event where a select group of 100 “thought leaders” come together in a provocative venue to explore emerging issues facing local communities. It operates with another strategic partner, the International City County Manager Association (ICMA), the on-line Knowledge Network which currently has more than 35,000 local government users that provide content, create groups of interest and query one another about best practices. AFI also has a robust learning program through regular webinars and regional workshops. The AFI network can be mobilized to test out innovations that arise from the research, provide seek feedback on research outcomes, and even in the securing of complementary resources. The AFI will also serve as a valuable conduit for disseminating the findings from the research project.
I will be traveling to India to meet with researchers at IIT Kanpur as part of our project on Sustainable Infrastructure Development that was funded through the Obama-Singh 21st Century Knowledge Initiative. The project was developed while I was the Director of the Metropolitan Institute at Virginia Tech along with Ralph Hall and Michael Garvin. I will be presenting a talk on Designing Smart and Resilient Cities while at IIT-Kanpur.