Developing Innovative Apps for Challenges: A Series of Interviews with App Developers

Over the next few weeks, my research team and I will be interviewing prominent App Developers. All interviewees contributed apps for various challenges run by Federal agencies (e.g. the FCC/Knight Foundation Apps for Communities Challenge, NLM Show Off Your Apps Challenge, etc), and, in most cases, even received prizes and recognition for their apps. These interviews are being conducted for our project, Citizen Apps as a Democratizing Technology: Challenges and Opportunities for Federal Agencies, which has received funding from the IBM Center for the Business of Government. When we complete interviews, and conditional on receiving permission from the interviewee, I will be featuring the developer, their app, and key take-a-ways from the conversation on my blog. Below is a list of developers who we have interviewed to date:

This is an exciting project and we are learning a lot from our interviews. Our goal is to arrive at actionable knowledge that will increase the effectiveness of challenges run by federal agencies. In addition to publishing our findings in a report, we will be writing several smaller pieces for various outlets. If you are interested in receiving a copy of our report, please contact us at the Metropolitan Institute.

Please send me an email, if:

  • you are App Developer and would like to be interviewed for this project (our highest priority is to interview developers who have contributed to various challenges sponsored by federal agencies)
  • you use an app that was developed for a government challenge
  • you have connections within the federal government that can connect us with agency personnel that designed (or managed) challenges

 

Leveraging the Wisdom of Crowds through Participatory Platforms – Planetizen

My article on Leveraging the Wisdom of Crowds through Participatory Platforms was published on Planetizen.  The future of design and planning is certain to be around participatory platforms, designers and planners should embrace these platforms and leverage their potential towards designing smart(er) cities through open, inclusive, and collaborative approaches.Planners need to learn how to orchestrate participation on these platforms so as to arrive at plans that are representative of community needs and within scope, budget, and resource constraints. Failure to achieve this will result in plans that fall prey to the foolishness or the rowdiness of crowds. I outline five simple guidelines to consider. To read more, click here - LINK

Technologies in Public Agencies and in PA Research: Three Mini-Cases of Use-Inspired Research

I will be giving a talk at the School of Public AffairsCollege of Public ProgramsArizona State University on Feb 14, 2011 @ 10.30-12.

Technologies in Public Agencies and in Public Administration Research: Three Mini-Cases of Use-Inspired Research

Emerging technologies are transforming public agencies and the nature of governance. Public Agencies have long recognized the value of information technologies for achieving their missions, streamlining operations, and communicating with the public. Yet, the track record of public sector information systems (IS) projects - system acquisitions, design and deployment - has been sub-par. I contend that one possible reason is their dual personality. They are both (a) public sector projects and (b) IS projects. Contemporary research on public sector IS projects often emphasizes the former but not the latter, often relegating technology to a “black box.” I will argue that this posture is not only unacceptable but also dangerous. Public administration researchers cannot simply relegate the study of technologies to other disciplines. Today, several factors require us to change our stance on the role of technologies in public agencies and in public administration research, including the amount of taxpayer money that is spent on technologies, the democratizing of technology, and the rise of open data programs. Toward this end, in this presentation, I will briefly present three mini-cases of user-inspired research. The first case will highlight the use of sentiment analysis of secondary data on the IRS Business Systems Modernization. Extracting stakeholder Sentiments and Confidence from documents, with a view to exploring how such measures may offer early indications of project progress and assist managers to prevent undesirable future outcomes. The second case will highlight how innovative public managers are leading the way in deploying technology sophistically for superior citizen engagement. The US Census Bureau used technologies not only to complete the 2010 census under budget, but also deployed them innovatively to engage citizens through the design of viable participatory platforms. The Census Bureau also effectively managed risks associated with using emerging technologies. The 2010 Census campaign focused on increasing response rates and encouraging citizen participation through innovations in the communication process with citizens and the infusion of technology. The third case will describe an ongoing project that seeks to understand the motivations of government agencies, software developers, and the public on the creation and use of (mobile) apps for urban governance.

April in Lisbon – IGU Commission on Geography of Governance Annual Conference 2012

I will be presenting a paper at the Annual Conference of the IGU Commission on Geography of Governance in Lisbon, Portugal (April 12-14, 2012) .The paper, Citizen Apps and Urban Governance: Understanding the Landscape of Apps and their Impacts, draws on my current research project with  Akshay Bhagwatwar (Kelley School of BusinessIndiana University) and my IBM Center for the Business of Government research grant.

Citizen Apps to Solve Complex Urban Problems – Journal of Urban Technology

I have a paper accepted for publication in the Journal of Urban Technology. Co-authored with Akshay Bhagwatwar (Kelley School of Business, Indiana University) this paper looks at how citizen apps are employed to solve complex urban problems.

Abstract:

Tackling complex urban problems requires us to examine and leverage diverse sources of information. Today, cities of all kinds and sizes capture a large amount of information in real-time. Data is captured on transportation patterns, electricity and water consumption, citizen use of government services (e.g. parking meters), and even on weather events. Through open data initiatives, government agencies are making information available to citizens. In turn, citizens are building applications that exploit this information to solve local urban problems. Citizens are also building platforms where they can share information regarding government services. Information that was previously unavailable is now being used to gauge quality of services, choose services, and report illegal and unethical behaviors (e.g. requesting bribes). To the best of our knowledge, this is the first paper to examine the range of citizen applications (‘citizen apps’) targeted to solve urban issues and their ensuing impacts on planning, decision-making, problem solving, and urban governance. We examine citizen apps that address a wide range of urban issues from those that solve public transportation challenges to those advance management public utilities and services and even public safety.

Citation: Desouza, K.C., and Bhagwatwar, A. “Opening up Information for Tackling Complex Urban Problems:  A Study of Citizen Apps,” Journal of Urban Technology, Forthcoming.

Investigative Journalism

Over the next few months, I will be working with a team of researchers, graduate students, and practitioners to study the resiliency of local networks to crises (and catastrophic disasters) using a journalistic lens. Through interviewing subjects, we hope to collect a series of videos that can be used for traditional research analysis, but can also make for interesting teaching material, weblogs, etc.

IBM Center for the Business of Government Grant: Citizen Apps as a Democratizing Technology

I have received a grant from the IBM Center for the Business of Government for my research project, Citizen Apps as a Democratizing Technology:  Challenges and Opportunities for Federal Agencies. This project will be conducted as part of the policy informatics portfolio at the Metropolitan Institute.

Most US federal agencies have embraced President Obama's vision for 1) greater transparency, 2) increased citizen participation, and 3) greater collaboration. A critical outcome of these initiatives is the willingness of federal agencies to engage with citizens around open-data initiatives and the creation of technology for solving public policy problems - 'citizen apps.' We are witnessing an increasing proliferation of 'citizen apps', i.e. applications designed by citizens and developers to solve public policy challenges. Federal agencies are not only opening up data reservoirs, but are also incentivizing the development of citizen apps through competitions. In this research project, we propose to study citizen apps and the federal programs that fostered (incentivized) their creation.

There are many reasons why it is beneficial to involve citizens in the governance process. One, it opens up problem solving opportunities where citizens can participate. Second, it serves as a forum to increase the diversity of thought and knowledge brought to a problem. This increases the potential for innovation by engaging many minds to solve complex problems. Citizen participation leads to greater collective intelligence and hopefully more robust solutions for social issues. Third, it allows citizens to solve problems that a government agency might be challenged to address. Finally, it empowers the vision set forth by former President John F. Kennedy, "Ask not what your country can do for you - ask what you can do for your country." Citizen app programs normally come in two broad flavors. One set of citizen app programs are fueled by government open-data initiatives. In these cases, a government agency makes data available to the public and the public in turn responds by using this data creatively to generate technologies (the apps) that better the lives of citizens. The second set of citizen app programs is where a government agency issues a challenge or problem to the public. The public then responds by building solutions to the challenge. In this case, the government may incentivize the development of the apps through issue of recognition prizes and funding. This success of both types of citizen app programs depends on the dynamic collaboration of government agencies, app developers, and the citizenry. To date, our knowledge on what makes for successful collaboration among these three players is limited.

There are a number of design considerations that need to be addressed when building citizen app programs from the nature of incentives provided to goals of the apps, the motivations that drive citizens to create the apps, and how (and where) to deploy the apps, the involvement by the agency (e.g. staff time to interact with app developers), level and amount of data availability, and creation of problem-solving communities and forums, among others. In this research project, we will uncover design considerations that government executives need to bear in mind as they initiate citizen app programs. We will also compare and contrast citizen app programs to arrive at a set of best practices by looking at critical success factors that led to citizen app programs that were highly successful.

Our research project will thoroughly inventory and study the range of citizen apps to understand the typology of the apps, the data they use, the problems they address, the motivation of the designers, the usage by citizens, and the impact on government and governance. We propose to discover and define the inter-relations between the government agencies, the app developers, and the citizens. While our focus will be on studying citizen apps generated out of programs commissioned by the federal government, we will also look at programs started by progressive states (e.g. New York, California, etc).

The results of the final report will benefit public sector government executives, public managers, and the public-at-large in several ways: 1) it will enable government executives to avoid common pitfalls when incentivizing citizen app programs (for e.g. placing emphasis on the frontend, i.e. the creation of apps, and ignoring the more challenging aspect of ensuring that the apps are diffused into the agency's work practices or to citizens); 2) it will enable public managers to understand the landscape of citizen apps, the motivations of citizens who create them, and the factors that drive their usage; and 3) it will enable federal agencies to better engage citizens into the policy setting process through supporting technology development thereby increasing the chances of more effective solution generation for policy problems.

New Project – Examining Public Participation in ACTion Alexandria

The Metropolitan Institute at Virginia Tech has entered into an agreement to partner with ACT for Alexandria to advance the design of citizen engagement platforms.I will lead a team of researchers who will work in collaboration with ACT for Alexandria personnel to examine public participation on the ACTion Alexandria platform. The team will look at how user interactions on the community platform can guide design choices that promote more robust forms of citizen engagement.

ACT for Alexandria is a community foundation founded in the the fall of 2004 by a small group of citizens who came together to decide how best to stimulate philanthropic giving to improve the lives of the most vulnerable in their community. The ACTion Alexandria project is a new citizen engagement platform which provides interactive tools that make it easier for residents to take a more active role in addressing community problems. ACTion Alexandria connects individuals to nonprofit organizations they want to support, but with a strictly local focus. Individuals have the opportunity to take action on behalf of nonprofits working to improve the community.

ACT for Alexandria is a prominent player in the non-profit space. We are excited to partner with them to study the dynamics of public participation in action. The ACTion platform gives us access to real world scenarios of how citizens use technology to engage each other.

This initiative will advance the work being done in Policy Informatics at the Metropolitan Institute. Designing better collaborative and participatory platforms remains a critical challenge in the public arena. We are not only interested in this project from a research point of view but also from a design and policy point of view. The Metropolitan Institute will be analyzing information on user behavior on the platform, designing experiments to test various strategies for increasing engagement on the platform, and contributing to the design of the overall platform.

Collaborating on this effort allows us the opportunity to make a difference in our community. The MI is based in Alexandria and we want to be part of the community. ACT for Alexandria provides an amazing array of services, from scholarships to leadership training. ACTion Alexandria is where the idea of community engagement meets the newest technological innovations.

See here for the press release from the Metropolitan Institute (Link)