Defending Democracies – Oxford University Press
Valeria Marcia and I have a chapter in Defending Democracies edited by Jens David Ohlin (Cornell University) and Duncan B. Hollis (Temple University) published by Oxford University Press.
Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.
Journal: Public Performance & Management Review
Co-authors: Tendai Makasi, Alireza Nili, and Mary Tate
To access the article, please click here.
First Monday – Chatbots and Public Service Delivery
Tendai Makasi, Alireza Nili, Mary Tate, and I have authored the lead article in the current issue of First Monday. To access the article click here.
Your IQ on Emerging Technologies – PM Magazine
My article in the current issue of PM Magazine outlines key questions to ask when considering digital transformation efforts in the public sector. To read the complete article, please click here.
China Digital Currency Podcast – Center for Strategic & International Studies – ChinaPower Podcast
I spoke with Bonnie S. Glaser, senior adviser for Asia and the director of the China Power Project at the Center for Strategic and International Studies, host of the ChinaPower PODCAST, on China's plan to develop a Central Bank Digital Currency (CBDC) [LINK].
AI and Smart Cities: Risks and Opportunities
Tan Yigitcanlar, Luke Butler, Farnoosh Roozkhosh, and I have published a paper in Energies.
Child Care Providers and Yelp Consumer Reviews
New paper published in Early Childhood Research Quarterly. To access the paper, please click [LINK].
AI and the Public Sector – Business Horizons
I have a new article with Gregory S. Dawson (Arizona State University) and Daniel Chenok (IBM). To access the article, please click [LINK].
ICMA – Smart City Development Article
I have a new article published in the current issue of PM Magazine co-authored with Michael Hunter and Tan Yigitcanlar.
Knowledge Cities World Summit 2019, Florianópolis, Brazil
Looking forward to my visit to Florianópolis, Brazil. I will deliver a masterclass on governance and innovation in smart cities as part of a Council on Australia Latin America Relations (COALAR) grant funded by the Department of Foreign Affairs and Trade, Australia at the KCWS2019: SUSTENTABILIDADE E INOVAÇÃO NA ERA DO CONHECIMENTO.
