ICMA Research Fellow 2018-2019

ICMA Press Release (October 23, 2018) - "ICMA has selected its inaugural group of research fellows, recognizing outstanding action-oriented research approaches to deal with local governments’ most pressing issues. Fellowships will fund four thought leaders to study topics ranging from equity measures for managing urban performance to developing successful innovation training programs for local officials, adding to ICMA’s vast knowledge base of research and leading practices in local government leadership and management. "

To read the full press release is available here.

University of Pennsylvania – Democracy in the Crosshairs Conference

Heading to the University of Pennsylvania next week to attend the Democracy in the Crosshairs: Cyber Interference, Dark Money and Foreign Influence conference. The two-day event is a closed session. The conference is organized by the Center for Ethics & Rule of Law and the UPenn Law School. I co-authored a paper with Atif Ahmad  (University of Melbourne) for the conference.

Weaponizing Information Systems for Political Disruption: The Actor, Lever,Effects, and Response Taxonomy (ALERT)

Information systems continue to be used by actors who want to undermine public institutions and disrupt political systems. In recent times, actors have engaged in acts of cyber warfare ranging from attempts to compromise voting systems, spread false propaganda, use dark networks to illicitly fund campaigns, and even attack public infrastructure via technologies. Initial analysis points to the fact that most of these attempts have been successful in achieving their intended objectives. Given this reality, we expect them to intensify and be more creative in the future. In this paper, we take a critical look at the concept of weaponizing information systems for political disruption. Our analysis focuses on two specific forms of information systems enabled disruption. The first is direct attacks on information systems infrastructures employed in various facets of political campaigns and the election processes. The second is attacks that target public infrastructure and services, which impact trust in government and public institutions of the nation and indirectly impact political stability and governance regimes. We outline an Actor, Lever, Effects, and Response Taxonomy (ALERT) to understand the nuances associated with various types of options individuals, organizations, and nations have when it comes to weaponizing information systems for political gain and to cause public unrest.

Conference schedule is available here.

Data Governance – Cutter Business Technology Journal

An article I co-authored with Gregory S. Dawson (Arizona State University) and James S. Denford (Royal Military College of Canada) appears in the current issue of the Cutter Business Technology Journal. 

We focus our article on a fundamental organizational question: in a medium-to-large organization, should data governance be centralized or decentralized (or, possibly, federated)? There are pros and cons for both centralization and decentralization. The overall business strategy needs to be considered: in some conglomerates of disparate business lines, there may be little commonality to the information being managed by the various divisions. However, decentralization still causes duplication of effort and risks inconsistencies across the enterprise. The authors give concrete examples that link the IT governance modality — centralized or decentralized — with performance outcomes. They generally favor a centralized model and provide the reader with specific recommendations on how to centralize data governance in organizations and how to implement this model successfully.

The article is available here.

Seminar – Department of the Prime Minister and Cabinet, Australia

I will deliver a seminar at the Department of the Prime Minister and Cabinet next week.

 

The Public Sector in a World of Autonomous Systems

Emerging technologies are fundamentally impacting and transforming all aspects of our society. I am particularly concerned with how technological innovations impact 1) the design of our public institutions, 2) the apparatuses through which we shape, implement, and evaluate public policies, and 3) our governance frameworks for public goods. All indications suggest that we are moving toward a world where autonomous systems will dictate how we interface and interact with other agents and objects in our society. We can take advantage of emerging technologies to make our societies more livable, just, resilient, and sustainable. We need bold imagination and action to shape the future we want. This talk will outline how the public sector can take a leadership role in the design, development, and deployment of autonomous systems.

September 26, 2018: 13.30-14.30

IZA – Inst. for Labor Econ. Working Paper – Childcare Reviews on Yelp.com

New working paper available from IZA - Institute for Labor Economics.

What Do Parents Value in a Child Care Provider? Evidence from Yelp Consumer Reviews - IZA Discussion Paper No. 11741. Click here to download.

This paper exploits novel data and empirical methods to examine parental preferences for
child care. Specifically, we analyze consumer reviews of child care businesses posted on the
website Yelp.com. A key advantage of Yelp is that it contains a large volume of unstructured
information about a broad set of child care programs located in demographically and
economically diverse communities. Thus our analysis relies on a combination of theoryand
data-driven methodologies to organize and classify the characteristics of child care
that are assessed by parents. We also use natural language processing techniques to
examine the affect and psychological tones expressed in the reviews. Our main results are
threefold. First, we find that consumers overall are highly satisfied with their child care
provider, although those in higher-income markets are substantially more satisfied than
their counterparts in lower-income markets. Second, the program characteristics most
commonly evaluated by consumers relate to safety, quality of the learning environment,
and child-teacher interactions. However, lower- and higher-income consumers evaluate
different characteristics in their reviews. The former is more likely to comment on a
program’s practical features, such as its pricing and accessibility, while the latter is more
likely to focus on the learning environment. Finally, we find that consumers in lowerincome
markets are more likely to display negative psychological tones such as anxiety and
anger in their reviews, particularly when discussing the nature of their interactions with
program managers and their child’s interactions with teachers.

Blockchain Research

Our recent research on blockchain continues to be published on Brookings TechTank. See below for links to recent articles:

Collaborators: Chen Ye, Kiran Kabtta Somvanshi, Xiaofeng Wang

External coverage: ZDNet

Unpacking Complexities of Mega-Scale Public Sector IT projects – Systèmes d’Information et Management

Page Header Isabelle Fagnot, Chen Ye, and I have a paper in the current issue of Systèmes d'Information et Management.
Mega-scale information technology (IT) projects in the public sector are significant undertakings operating within an ecosystem of stakeholders, resources, and constraints. The track record of these projects is abysmal. Employing an ecosystems lens, we study three failed mega-scale public sector IT projects: the U.S. Federal Bureau of Investigation’s (FBI) Virtual Case File (VCF), the U.S.federal government’s HealthCare.gov project, and Great Britain’s National Programme for IT (NPfIT). A forensic analysis of these projects was conducted employing the Qualitative Media Analysis (QMA) methodology. The findings suggest several stakeholders in a public IT project assume roles analogous to different types of species in an ecosystem, with the public agency sponsoring the project as the keystone species. Specifically, the findings show that the public agency is susceptible to failure in hiring key personnel with proper knowledge and experience, and failure in responding to early signals alerting the impending implosion of the project ecosystem. In addition, flawed relationships between the public agency and contractors, and flawed relationship between the legislature and the public agency also contributed significantly to project failure.

Systèmes d'Information et Management (French Journal of Management Information Systems) is the major French language journals addressing information systems intended for organization management.

Startup Village 2018 – Moscow, Russia

I am looking forward to visiting Moscow to deliver a keynote at the Startup Village 2018. Hosted by the Skolkovo Foundation in collaboration with the Foundation’s partners, Startup Village is the largest startup conference for technology entrepreneurs in Russia and the CIS countries. Since its launch, Startup Village has proven itself to be a unique platform where startup founders and innovators meet successful entrepreneurs, investors, large technology corporations, and representatives of city administration to discuss technological trends, ideas, and the nurturing of the next generation of Russian entrepreneurs. This global event annually brings together thousands of participants from all over the world, hosting more than 15,000 participants within two days in 2017.