Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector

Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.

Journal: Public Performance & Management Review

Co-authors: Tendai MakasiAlireza Nili, and Mary Tate

To access the article, please click here.

China Digital Currency Podcast – Center for Strategic & International Studies – ChinaPower Podcast

I spoke with Bonnie S. Glaser, senior adviser for Asia and the director of the China Power Project at the Center for Strategic and International Studies, host of the ChinaPower PODCAST, on China's plan to develop a Central Bank Digital Currency (CBDC) [LINK].

Knowledge Cities World Summit 2019, Florianópolis, Brazil

Looking forward to my visit to Florianópolis, Brazil. I will deliver a masterclass on governance and innovation in smart cities as part of a Council on Australia Latin America Relations (COALAR) grant funded by the Department of Foreign Affairs and Trade, Australia at the KCWS2019: SUSTENTABILIDADE E INOVAÇÃO NA ERA DO CONHECIMENTO.