Nicholas (Nick) Sweers, a former graduate student of mine at the University of Washington Information School, and I have published a case study in the Journal of Business Strategy that illustrates the challenges of managing underground resistance. This hypothetical case study takes place at a mid-sized consulting firm specializing in innovative web development solutions. An underground resistance movement surfaces in the final stages of an organizational restructuring effort, threatening the final implementation phase. The change manager, a young senior partner at the firm, is now faced with the reality that his plan may fail. The psychological underpinnings of the movement, rooted in the natural human tendency to resist change, provide a framework for examining the inherent difficulty of successful change management.
The article can be accessed here: [LINK]
Sweers, N.D. and Desouza, K.C. “Shh! It’s Vive La Résistance…,” Journal of Business Strategy, 31 (6), 2010, 12-21.