Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.
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New article in Computers and Security.
How can organizations develop situation awareness for incident response: A case study of management practice
Organized, sophisticated and persistent cyber-threat-actors pose a significant challenge to large, high-value organizations. They are capable of disrupting and destroying cyber infrastructures, denying organizations access to IT services, and stealing sensitive information including intellectual property, trade secrets and customer data. Past research points to Situation Awareness as critical to effective response. However, most research has focused on the technological perspective with comparatively less focus on the practice perspective. We therefore present an in-depth case study of a leading financial organization with a well-resourced and mature incident response capability that has evolved as a result of experiences with past attacks. Our contribution is a process model that explains how organizations can practice situation awareness of the cyber-threat landscape and the broad business context in incident response.
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Pathways to the Making of Prosperous Smart Cities: An Exploratory Study on the Best Practice
In this paper, we examine the understudied issue of the pathways to smart cities. While the extant literature on smart cities offers several insights into what smart cities are, with a few notable exceptions, it has less to say about how they come to be. With this latter question in mind, we identify three pathways to smart cities: (1) a greenfield development pathway, (2) a neighborhood development pathway, and (3) a platform-oriented platform. Drawing on nine different case studies, we offer some insights into the way in which each of these pathways is, more or less, able to realize the desired smart-city objectives. While exploratory in nature, the study offers unique insights into the pathways to smart cities as well as areas for future research.
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