Local governments are facing new realities. Citizens' trust in government has declined, and financial constraints do not allow local governments to deliver all of the services their communities would like. In response, citizens are changing as well. Increasingly, local residents and organizations are seizing opportunities to engage with their communities in their own ways by creating platforms that bypass government. Read More.
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Speaking at Parsons Brinckerhoff’s Global Knowledge Management Leaders Meeting – September 13-17, 2010