For a third year in a row, I have been fortunate to receive a grant from the IBM Center for the Business of Government.
Measuring IT Value in the Public Sector: Designing Metrics and Dashboards
IT investments are varied, unique, and integral to all efforts including service delivery, citizen engagement, and running of internal business processes. While it is commonly accepted that IT investments have organizational value, quantifying the value impact of IT remains elusive. Metrics can be a powerful mechanism for agencies to assess and achieve their goals in an intelligent, evidence-driven manner. They offer agencies the ability to identify problems, target issues, evaluate processes, establish performance goals, monitor efforts and communicate results. This report will study how CIOs employ metrics for evaluating IT investments and projects, and can communicate the value of IT to stakeholders both within and beyond their agency.
Past reports published my the IBM Center for the Business of Government