Information Systems “Backsourcing”: A Framework for Knowledge Re-integration

Akshay Bhagwatwar (Indiana University), Ray Hackney (Brunel University) and I have authored a paper that appears in the current issue of Information Systems Management. The paper examines the knowledge re-integration challenges that organizations face as they try to take back previously outsourced IT operations.

Backsourcing is motivated by opportunities arising from changes in the business situation, redefinition of the character of outsourced service declining in quality or due to the discovery of flaws in the contract. The situation of backsourcing clearly has major implications for an organization in terms of monetary investments, IS infrastructure and changes in employee requirements during and after the process. The paper considers a detailed analysis of two case studies of backsourcing reported from JP Morgan Chase (USA) and Sainsbury (UK). A major contribution of the paper is to identify important strategies to be followed in backsourcing projects to ensure efficient knowledge re-integration.

Bhagwatwar, A., Hackney, R. & Desouza, K. C. (2011). Considerations for  Information Systems “Backsourcing”: A Framework for Knowledge Re-integration. Information Systems Management, 28(2), 165-173

To access the paper, please click here: LINK

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