Archive for October, 2008

Journal of the American Society for Information Science & Technology – Influences of IT Substitutes & User Experience on Post-Adoption User Switching

Thursday, October 30th, 2008

I have authored a paper along with C. Ye, D. Seo, S. Papagari, and S. Jha, which appears in the current issue of the Journal of the American Society for Information Science and Technology [Link]

Ye, C., Seo, D., Desouza, K.C., Sangareddy, S.R. P., and Jha, S. “Influences of IT Substitutes and User Experience on Post-Adoption User Switching: An Empirical Investigation,” Journal of the American Society for Information Science and Technology, 59 (13), 2008, 2115-2132.
Abstract
This study examines factors that influence individual users' post-adoption switching behavior between information technology products that are near perfect substitutes. The introduction and popularity of Mozilla Firefox Web browser provided an ideal empirical setting for this study. Drawing upon literature on post-adoption user behavior, consumer behavior, and online user research, we propose a research model and validate it using cross-sectional field data collected from 306 users on their decision to switch from Microsoft Internet Explorer (IE) to Mozilla Firefox. Findings suggest that user satisfaction and breadth of use of the incumbent product are negatively associated with switching behavior. Perceived ease of use, relative advantage, and perceived security of the substitute product are positively associated with switching behavior. In addition, the effects of perceived ease of use and relative advantage are not moderated by user experience. This study contributes to both research and practice by advancing our understanding of information technology (IT) users' post-adoption behavior in general and their switching behavior on Web-related IT products specifically.

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Constructing and Sustaining Competitive Interorganizational Knowledge Networks – Information Systems Management

Saturday, October 25th, 2008

I have authored a paper along with R. Hackney and Z. Irani, which appears in the current issue of Information Systems Management

Abstract: The research in this paper considers the complex and dynamic arrangements for potential and actual knowledge sharing in interorganizational networks. The essence of this stance is that “knowledge” relates to affirmative managerial action beyond the necessary collection of information facilitated through technology. The issue is to determine the nature and extent of the degree of organizational agreement that may be achieved as competitors either cooperate or continue to compete in the face of challenging and pervasive market conditions. The theory relating to network formulation is reviewed, findings from empirical analyses from the experiences from automobile distributors in a large USA city, and one scientific collaborators network are presented. A framework is proposed identifying the factors necessary to initially construct the network and then to further sustain it over time. A number of lessons learned are developed, which are believed to be of value to researchers and practitioners engaged in these processes.
Ray Hackney; Kevin C. Desouza; Zahir Irani, Constructing and Sustaining Competitive Interorganizational Knowledge Networks: An Analysis of Managerial Web-Based Facilitation, Information Systems Management, 25 ( 4), 2008, 356 - 363.

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The neglected dimension in strategic sourcing: security – Strategic Outsourcing: An International Journal

Friday, October 24th, 2008

I have authored an opinion piece that appears in the current issue Strategic Outsourcing: An International Journal.

The neglected dimension in strategic sourcing: security

Structured Abstract
Purpose – The purpose of this paper is to focus on a neglected dimension in strategic sourcing – security; Design/methodology/approach – The paper describes two vignettes which illustrate different kinds of security breaches and discusses securing strategic sourcing efforts; Findings – The paper points to the need to seriously consider the security dimension in sourcing agreements; Originality/value – This paper will hopefully raise awareness to the security dimension in the context of strategic sourcing.

LINK

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Fort Snelling State Park, Minnesota

Monday, October 13th, 2008


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Managing knowledge transfer in distributed contexts, Information Systems Journal

Thursday, October 9th, 2008

I am happy to announce that a special issue on ‘Managing Knowledge Transfer in Distributed Contexts’ has been published in the Information Systems Journal. I co-edited this issue along with Mark Nissen (Naval Postgraduate School) and Carsten Sørensen (London School of Economics). Link to the special issue...

Below are 4 out of the 5 papers that we accepted for publication as part of the special issue:

  • Developing a dynamic project learning and cross-project learning capability: synthesizing two perspectives (p 567-591), by Sue Newell, Linda F. Edelman

  • Knowledge transfer in globally distributed teams: the role of transactive memory (p 593-616), by Ilan Oshri, Paul van Fenema, Julia Kotlarsky

  • Exploring the effects of trust, task interdependence and virtualness on knowledge sharing in teams (p 617-640), by D. Sandy Staples, Jane Webster

  • Multi-contextuality in boundary-spanning practices (p 641-661), by Rikard Lindgren, Magnus Andersson, Ola Henfridsson

A fifth paper, Organizational knowledge transfer through creation, mobilization and diffusion: a case analysis of InTouch within Schlumberger, by Ashley Braganza, Ray Hackney, and Satrijo Tanudjojo will appear in a future issue.

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Switching Between Consumer Technologies – Communications of the ACM

Thursday, October 2nd, 2008


An article I co-authored with doctoral students at the University of Illinois at Chicago appears in the current issue of the Communications of the ACM. This paper reports on an empirical study conducted on factors that govern switching between technology substitutes. The empirical paper will appear in a future issue of the Journal of the American Society of Information Science and Technology.

Ye, C., Desouza, K.C., Papagari Sangareddy, S.R., and Jha, S. “Switching Between Consumer Technologies: The Case of Low Switching Cost,” Communications of the ACM, 51(10), 2008, 132-136.

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Crafting Organizational Innovation Processes: Lessons for Optimizing R&D Organizations

Wednesday, October 1st, 2008

I will be addressing the Seattle Biomedical Research Institute on October 20th, 2008.

Crafting Organizational Innovation Processes: Lessons for Optimizing R&D Organizations

Innovation is a crucial component of business strategy, but the process of innovation may seem difficult to manage. To plan organizational initiatives around innovation or to bolster innovation requires a firm grasp of the innovation process. Few organizations have transparently defined such a process. Based on the findings of an exploratory study of over 30 US and European companies that have robust innovation processes, this paper breaks down the innovation process into discrete stages: idea generation and mobilization, screening and advocacy, experimentation, commercialization, and diffusion and implementation. For each stage, context, outputs and critical ingredients are discussed. There are several common tensions and concerns at each stage, which are enumerated; industry examples are also given. Finally, strategies for and indicators of organizational success around innovation are discussed for each stage. Successful organizations will use an outlined innovation process to create a common framework for discussion and initiatives around the innovation process, and to establish metrics and goals for each stage of the innovation process.

See the SBRI website for details [LINK]

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